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Purchasing - FAQ

Please find a list of frequently asked questions.


  Why use Global Information, Inc. for your research needs?

Three straightforward reasons:

Variety of Selections:
Global Information, Inc. partners with 400 of the leading publishers and consulting companies worldwide and our wide selection enable our clients to choose the best information source available. We are indeed a "One-stop shop" for your information needs! If there is particular information that you are looking for, please feel free to contact us at your local sales offices.

Quick Delivery:
Many of our products are available for web access or delivery via e-mail. In these cases customers can expect delivery within 24 hours from the time of order. When hard copy delivery is made via international courier, it generally takes no longer than 5 business days.

After Services:
We accept any questions you may have regarding the reports that you have purchased.


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  What formats and delivery methods are available?

The available formats depend upon the formats that are offered by the content provider. Currently, our website offers publications in PDF, Web Access, Word, Excel, CD-ROM, as well as hardcopy.

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  How long will it take to receive my order?

Many of our products are available for web access or delivery via e-mail and customers can expect delivery within 24 hours from the time of the order.

hardcopy delivery is made via international courier, which generally takes no longer than 5 business days.
Delivery times vary depending upon availability and the location of the supplier in relation to the end-user.

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  How do I purchase from this website?

Market research products can be purchased by Internet, Phone and E-mail.

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  What payment options are available for orders?

We accepts payment in either U.S. dollars, Japanese yen, Won and NT$ via check, bank transfer, or credit card. Euro invoices are available upon request.

Checks are to be sent to:
Global Information, Inc.
433 South Main Street, Suite 303, West Hartford, CT 06110 USA

For bank transfers, please contact our offices for bank and routing information.


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  How much extra am I paying for publications purchased through Global Information, Inc.?

Absolutely nothing.
Global Information, Inc. maintains a strict policy of selling publications at the same price offered by the content providers themselves.

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  Is prepayment necessary for orders?

Established customers receive special priority treatment. In general, first time customers without established accounts will be expected to either prepay for their first order or provide a credit card for guarantee until payment can be made by other means. After the first order, and an active account has been established, you can expect immediate delivery. In addition, our corporate account customers have the added benefit of periodic billing (monthly or quarterly) allowing them to further streamline payment processes.

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  What is your refund/return policy?

Due to the nature of information products and the ease with which their value can be transferred, many of our client content providers will not accept returns under any circumstances. We will do their utmost to accommodate return requests and each must be handled on a case-by-case basis. For further information regarding the process and conditions of returns please see our policies page.

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  What is Web Access?

This is one of our delivery formats, where customers (purchasers) access directly to the publisher's dedicated website by themselves to download or view the purchased product. Information required for download or view, such as ID, password, access method and etc, will be informed by e-mail upon the completion of order processing.


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  Are reports available for sale in sections?

This is taken on a case-by-case basis as some content provider's reports are more geared to this than others. In general, the value of most sections in a report is greatly enhanced when seen in the context of the entire report. Fortunately the selection available at our website allows a much greater possibility of finding a report that exactly meets your specific needs.

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  What are the licenses for electronic versions?

Licenses for electronic versions are intended to authorize the use of the purchased products. Customers who purchase electronic versions (PDF or web access) must always select one from a range of licenses depending on the number of users. Here "license" means the license to use a given product and that is granted to users by the publisher of the product. Types of licenses are, therefore, quite varied and differed between publishers according to their policies.

Submission of a written form of "License Agreement" is often requested by some publishers to confirm customer's consent. We will send you necessary papers when required. Please fill the paper and send it back to us.

Types of licenses include:
* Please note that identical license names might have different definition or conditions depending on publisher. Please inquire details from here or [Inquiries] button on individual product page.


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  Does Global Information, Inc. perform custom research for its customers?

Global Information, Inc. does not retain in-house analysts for this purpose. However, with our extensive knowledge of various research providers' areas of expertise, Global Information, Inc is uniquely suited to provide an unbiased and informed recommendation of the right firm or individual analyst for most custom work.

Global Information, Inc. can also act as a go-between to ensure the project goes smoothly from the initial RFP to timely delivery of the finished work. Please visit our Custom Research Page.


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  How can I receive the latest information on reports and services?

Latest information on reports, newsletter, and other services are available on our website. We also offer complimentary InfoWatch e-mail alerts to keep you updated on the latest publications in your areas of interest.

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  I have a question regarding the contents of the report.

There are 2 options
  • An Inquiry button is available on every product page, should you have any questions regarding a particular report. Please complete the short registration form along with your inquiry and we will get to work. Please note that depending on the types of inquiries, it may take more than 24 hours to answer.
  • Call and talk to one of our multilingual sales staff near you.

* We cannot answer questions about ways to obtain products mentioned in those reports.


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