Press Release

VoIP's disruption of the traditional telecom services business has to date been far less dramatic than many expected


February 9th, 2010

Global Information would like to present a new market research report, "Disruptive VoIP Services: What Carriers Need to Know" by Heavy Reading.

While VOIP disruption has been relatively small, the first phase has ended, and a more dynamic second phase is now underway. The last few years have seen the development of new kinds of VoIP services with great potential to disrupt the telecom market. In this phase, innovators are attempting more deliberately to undermine the technical and commercial models of traditional telephony. More changes are underway, including:

  • Decentralization or virtualization of application delivery. Because applications and services can serve users from anywhere, there is no need to have nationwide or global infrastructure to be a nationwide or global provider. This drastically lowers the cost of entry into the telecom services market.
  • Democratization of application development and delivery. The fact that developers and providers no longer have to buy, or gain access to, switching platforms costing millions of dollars opens the telephony business to a far broader range of potential providers.
  • Hybridization and integration of applications and services, allowing developers to make voice one part of larger and more complex services, rather than a standalone service.
  • Enrichment of applications and services. Because IP connections can deliver various types of data along with the basic voice packets, providers can offer rich services that incorporate everything from universal presence detection to HD voice to integrated video.


Global Information Inc.(GII) - specializing in market research provision for the vertical industries, GII offers expert independent recommendations of publications from hundreds of the globe's leading market research firms.

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