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2013 U.S. Long Haul Wholesale Carrier Report Card

Notice
This publication has been discontinued on October 22, 2014.

ATLANTIC-ACM's latest annual study of the domestic long haul wholesale industry, ‘2013 U.S. Long Haul Wholesale Carrier Report Card’ offers insight into wholesale carriers through ratings by their customers. Wholesale providers will understand their market position with respect to areas such as sales reps, billing, provisioning, network, customer service, product quality, and pricing. Resellers will have access to carrier profiles detailing their product offerings as well as individual providers' strengths and weaknesses.

The 2013 edition of the report compiles data from over 200 respondents collectively yielding 800 individual carrier ratings. The resulting data provides carriers with an overview of strengths and weaknesses from the customers' point of view, and allows them to directly compare their own performance to that of competitors'.

WHY YOU NEED THIS DATA

  • Know where the U.S. long haul wholesale competition stands
  • Size the U.S. long haul wholesale market
  • Select a U.S. long haul wholesale provider based on operational and financial performance
  • Assess opportunities to enter the U.S. long haul wholesale arena

Table of Contents

I. Overview and Methodology

II. Executive Summary

III. Trends and Influences Driving the Market

  • A. Economic Recovery
  • B. Bandwidth Consumption
  • C. Data Center Connectivity
  • D. Voice Market Regulation

IV. Respondent Characteristics and Expectations

  • A. Respondents' Spending and Influence
  • B. Respondents' Primary Revenue Driver
  • C. Expected 12-month Change in Spending
  • D. Transport Spend by Line Speed and Business Model
  • E. Dark Fiber Spending Patterns
  • F. Wholesale Wireless Offerings
  • G. High-Capacity Transport Purchase Plans
  • H. Cloud Services Purchase Plans
  • I. Drivers of Purchase

V. Revenue Forecasts by Products

  • A. Wholesale Circuit-Switched Voice
  • B. Wholesale Private Line Transport
  • C. Wholesale IP and Other

VI. Customer Ratings: Summary and Analysis

  • A. Operational and Product Definitions
  • B. Customer Experience Touch Points
  • C. Response Distribution by Carrier
  • D. Industry-Wide Product Ratings Distribution

VII. Carrier Ratings: Customer Experience Touch Pts.

  • A. Brand
  • B. Sales Reps
  • C. Provisioning
  • D. Network Performance
  • E. Billing
  • F. Customer Service

VIII. Carrier Ratings: Long Haul Wholesale Products

  • A. Voice Products
  • B. Data Products

IX. Carrier Case Studies

  • A. AT&T
  • B. CenturyLink
  • C. Level 3
  • D. Sprint
  • E. tw telecom
  • F. Verizon
  • G. Windstream
  • H. XO
  • I. Zayo
  • J. Long Haul Wholesale Year in Review

X. Conclusions

XI. Glossary

Table of Figures

  • 1. U.S. GDP Percent Change From Preceding Period: Quarterly
  • 2. Quarterly U.S. Unemployment Rate: 2011-2012
  • 3. S&P 500 vs. IYZ Telecommunications Index
  • 4. North America Mobile IP Traffic Growth: 2012-2017
  • 5. Long Haul Transport Spending by Line Type and Primary Business Model
  • 6. Drivers of North America Consumer IP Traffic Growth: 2011-2016e
  • 7. Cloud Service Purchase and Purchasing Plans
  • 8. Total U.S. Gross Data Center Space: 2008-2015e
  • 9. U.S. Data Center Updates: April 2012-March 2013
  • 10. Monthly Spend on Telecom Services
  • 11. Respondents' Influence in Purchase Decisions
  • 12. Respondent's Primary Revenue Driver: All Respondents
  • 13. Expected 12-Month Change in Spending* by Product: All Respondents by Grouping
  • 14. Long Haul Transport Spending by Line Type and Primary Business Model
  • 15. Dark Fiber Spending Patterns & Expected 12-Month Spending Change: All Respondents
  • 16. Wireless Offerings: Current Offerings vs. Plans to Adopt
  • 17. 40 Gig vs. 100 Gig Purchasing Plans
  • 18. Cloud Service Purchase and Purchasing Plans
  • 19. Drivers of Purchase: 2012 vs. 2013
  • 20. Long Distance Wholesale Voice Revenue and Year-over-Year Growth: 2010-2017e
  • 21. Long Distance Private Line Revenues and Year-over-Year Growth: 2010-2017e
  • 22. Wholesale IP and Other* Revenues and Year-over-Year Growth: 2010-2017e
  • 23. Customer Experience Touch Points Average by Primary Revenue Driver
  • 24. Long Haul Wholesale Customer Experience Touch Points Ratings 2012 and 2013
  • 25. Long Haul Wholesale Customer Experience Touch Points Scores 2012 and 2013
  • 26. Long Haul Wholesale Product Quality Scores 2012 and 2013
  • 27. Long Haul Wholesale Product Price Scores 2012 and 2013
  • 28. Long Haul Wholesale Voice Product Quality Ratings Average 2012 and 2013
  • 29. Long Haul Wholesale Data Product Quality Ratings Average 2012 and 2013
  • 30. Long Haul Wholesale Voice Product Price Ratings Average 2012 and 2013
  • 31. Long Haul Wholesale Data Product Price Ratings Average 2012 and 2013
  • 32. Brand
  • 33. Sales Representative
  • 34. Provisioning
  • 35. Network Performance
  • 36. Billing
  • 37. Customer Service
  • 38. Overall Voice Quality
  • 39. Overall Voice Price Competitiveness
  • 40. Overall Voice Quality and Price Competitiveness Correlation
  • 41. Switched Voice Quality
  • 42. Switched Voice Price Competitiveness
  • 43. Switched Voice Quality and Price Competitiveness Correlation
  • 44. IP Voice Quality
  • 45. IP Voice Price Competitiveness
  • 46. IP Voice Quality and Price Competitiveness Correlation
  • 47. Overall Data Quality
  • 48. Overall Data Price Competitiveness
  • 49. Overall Data Quality and Price Competitiveness Correlation
  • 50. Legacy DIA Quality
  • 51. Legacy DIA Price Competitiveness
  • 52. Legacy DIA Quality and Price Competitiveness Correlation
  • 53. Ethernet DIA Quality
  • 54. Ethernet DIA Price Competitiveness
  • 55. Ethernet DIA Quality and Price Competitiveness Correlation
  • 56. IP-Based WAN Quality
  • 57. IP-Based WAN Price Competitiveness
  • 58. IP-Based WAN Quality and Price Competitiveness Correlation
  • 59. Inter-City Wavelengths Quality
  • 60. Inter-City Wavelengths Price Competitiveness
  • 61. Inter-City Wavelengths Quality and Price Competitiveness Correlation
  • 62. Inter-City Ethernet Quality
  • 63. Inter-City Ethernet Price Competitiveness
  • 64. Inter-City Ethernet Quality and Price Competitiveness Correlation
  • 65. Long Haul (LH) Transport Low Capacity Quality
  • 66. Long Haul (LH) Transport Low Capacity Price Competitiveness
  • 67. Long Haul (LH) Transport Low Capacity Quality and Price Competitiveness Correlation
  • 68. Long Haul (LH) Transport High Capacity Quality
  • 69. Long Haul (LH) Transport High Capacity Price Competitiveness
  • 70. Long Haul (LH) Transport High Capacity Quality and Price Competitiveness Correlation
  • 71. Long Haul Transport Spending by Line Type 2011 to 2013
  • 72. High Capacity Ethernet (40 Gig & 100 Gig Combined) Purchasing Plans by Vertical
  • 73. Network Performance: Percent Difference Between Highest and Lowest Rated Providers
  • 74. 2013 Top Drivers of Purchase
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