2012 Global Wholesale Carrier Report Card

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Market Research Report 2012 Global Wholesale Carrier Report Card
Published by	ATLANTIC -ACM
Published	March 27, 2012	Product code	238135
Content info	150 Pages
Price	USD 3950 Hard Copy

Introduction
Press Release

Introduction

Abstract

ATLANTIC-ACM's Global Wholesale Carrier Report Card is an industry-wide, survey-based study that enables global wholesale customers to provide feedback on multiple carriers, with a focus on global wholesale operations and products. The report features wholesale customers' ratings that analyze carrier performance on an operational and product basis.

The 2012 edition of the report compiles data from 300 respondents and more than 1,300 individual carrier ratings. The resulting data provides carriers with an overview of strengths and weaknesses from the customers' point of view, and allows them to directly compare their own performance to that of competitors.

WHO NEEDS THIS REPORT

International Providers
Wholesale Buyers and Providers
Competitive Telecom Service Providers
Wireless Telephone Companies
Internet Service Providers
Consultants
Financial Analysts
Investment Bankers
Investors

WHY YOU NEED THIS DATA

Back Your Market Entry or Investment Strategy
Support Product Development Plans
Study the Competition and Specific competitors
Identify Investment Opportunities
Present Investors with Hard Industry Facts
Pursue Market Growth Areas
Compare Carrier Ratings Against Competitors'
Gain Invaluable Data on Customer and Partner Preferences
Develop an Understanding of the Global Wholesale Space

ATLANTIC-ACM & Report Overview

ATLANTIC-ACM is a strategic consulting and customized research firm specializing in the U.S. and global telecommunications, e-commerce, telecom equipment and broadband service industries. ATLANTIC-ACM's affiliates have offices in countries worldwide. Using proprietary databases and a portfolio of research, modeling, and decision-supporting methodologies, ATLANTIC-ACM assists clients in evaluating telecommunications and other networked communications opportunities for successful investment, market entry, and long-term planning.

In response to the highly competitive global wholesale market for both data and voice services, ATLANTIC-ACM conducted a survey of wholesale customers to identify the strengths and weaknesses of the large wholesale providers. The survey was conducted from mid-October to mid-December, 2011 and yielded over 1,300 carrier ratings from 300 different customers.

Through the 2012 edition of the report, ATLANTIC-ACM hopes to help wholesale customers make informed choices about their underlying carrier, and to help investors better understand the providers. Most importantly, the report is geared to help carriers identify specific strengths and weaknesses as reported by their customers, which ultimately advises carriers on how to improve their own business models as well as better meet their wholesale customers' business needs.

I.Report Overview and Methodology

II.Executive Summary

III.Trends and Influences Driving the Market

A.Wavering Economy
B.Evolving Voice
C.Growing Global
D.Booming Bandwidth
E.Seizing Synergies

IV.International Telecom Sizing

A.Wholesale International Long Distance Circuit-Switched Voice Revenue Share 2009-2016e
B.Global Mobile Subscribers 2001-2011e

V.Respondent Characteristics and Expectations

A.Geographic Origin
B.Respondent Presence and Influence
C.Respondent Business Size
D.International Transport Spend by Line Speed
E.Product Growth Expectations
F.Product Penetration
G.Dark Fiber Spending Patterns and Expected 12-Month Spending Change
H.IPX Network Readiness and Obstacles to Adoption
I.Drivers Behind IPx Strategy and Services Beneficiaries
J.Ethernet Exchange Usage & Adoption Plans
K.Drivers of Purchase

VI.Customer Ratings: Summary and Analysis

A.Customer Experience Touch Points and Product Definitions
B.Customer Experience Touch Point Averages 2010-2012
C.Customer Experience Touch Points Avg. by Primary Business Model
D.Customer Experience Touch Points Avg. and Ratings Distribution by Annual Spend
E.Comparative Operational Ratings Analysis 2009-2012

VII.Carrier Ratings: Customer Experience Touch Points

A.Brand
B.Sales Representatives
C.Provisioning
D.Network Performance
E.Billing
F.Customer Service

VIII.Carrier Ratings: Global Products

A.Global Voice Products
B.Global Data Products

IX.Carrier Case Studies

A. AT&T 8
B. BICS
C. BT
D. C&W Worldwide
E. Cogent
F. Colt
G Deutsche Telekom
H. iBasis
I.IDT
J. Inteliquent
K. KDDI
L. Level
M. Orange
N. Sprint
O. Tata
P.TIS
Q.Telefonica
R. Verizon

X.Conclusions

XI.Glossary

Table of Figures

1. Annualized GDP Growth by Quarter: US, European Union, China and Japan
2. Year-over-Year Growth by Index: FTSE100 vs. S&P500 vs. STOXX 50 vs. Hang Seng
3. Unemployment Rate of the Major Economic Powers
4. Major Milestones in LTE and Voice over LTE (VoLTE) Rollouts
5. Total Internet Users by Region: 2000 vs. 2011
6. 2011 Total Internet Penetration: By Region
7. Drivers of Global IP Traffic Growth
8. Global Consumer Internet Traffic Forecast: 2010 - 2015e.
9. Business Customers' Changes in 12-month Spending*: By Vertical and Select Product
10. Partial List of Active Providers in the Machine-to-Machine Market.
11. Wholesale International Long Distance Circuit-Switched Voice Revenue Share 2009-2016e
12. Global Mobile Subscribers 2001-2011e
13. Regions in which respondents purchase global wholesale services
14. Respondent's Influence in Purchase Decisions
15. Annual Telecom Spend
16. Number of Employees
17. International Transport Spend by Line Speed and Primary Business Model
18. Expected 12-Month Change in Spending* by Product: All Respondents by Grouping
19. Global Wholesale Product Penetration: All Respondents
20. Dark Fiber Spending Patterns & Expected 12-Month Spending Change: All Respondents
21. Network Readiness for IPX
22. Obstacles to IPX Adoption
23. Drivers Behind IPX Strategy
24. Services to Benefit from IPX Strategy
25. Ethernet Exchange Usage & Adoption Plans: All Respondents
26. Drivers of Purchase: All Buyers
27. Global Wholesale Customer Experience Touch Points -Methodology
28. Global Wholesale Product Quality and Price Competitiveness -Methodology
29. 2010-2012 Customer Experience Touch Point Ratings: Individual Operations Across Industry
30. Customer Experience Touch Points Avg. by Primary Business Model
31. Customer Experience Touch Points Avg. by Region of Origin
32. Customer Experience Touch Points Avg. by Annual Spend
33. Customer Experience Touch Points Avg. Score Distribution by Annual Spend
34. Operational Ratings Analysis (2009-2012): Total Operations vs. Sales Reps and Provisioning
35. Brand
36. Sales Representatives
37. Provisioning
38. Network Performance
39. Billing
40. Customer Service
41. Quality and Price Competitiveness Correlation
42. Overall Voice Quality
43. Overall Voice Price Competitiveness
44. Overall Voice Quality and Price Competitiveness
45. Global Voice Termination (Guaranteed) Quality
46. Global Voice Termination (Guaranteed) Price Competitiveness
47. Global Voice Termination (Guaranteed) Quality and Price Competitiveness
48. Global Voice Termination (Best Efforts) Quality
49. Global Voice Termination (Best Efforts) Price Competitiveness
50. Global Voice Termination (Best Efforts) Quality and Price Competitiveness
51. IP Voice Termination Quality
52. IP Voice Termination Price Competitiveness
53. IP Voice Termination Quality and Price Competitiveness
54. Toll Free Quality
55. Toll Free Price Competitiveness
56. Toll Free Quality and Price Competitiveness
57. Overall Data Quality
58. Overall Data Price Competitiveness
59. Overall Data Quality and Price Competitiveness
60. Ethernet DIA Quality
61. Ethernet DIA Price Competitiveness
62. Ethernet DIA Quality and Price Competitiveness
63. Low Cap Transport Quality
64. Low Cap Transport Price Competitiveness 65. Low Cap Transport Quality and Price Competitiveness
66. High Cap Transport (w/ Ethernet) Quality
67. High Cap Transport (w/ Ethernet) Price Competitiveness
68. High Cap Transport (w/ Ethernet) Quality and Price Competitiveness
69. 2012 Overall Price Competitiveness Ratings: Select Customer Verticals
70. Y/Y Top Drivers of Global Wholesale Purchases: All Buyers
71. % of Respondents Expecting to Grow Spending: By Select Data Products
72. Global IP Traffic Growth CAGR (2010-2015e): By Region

2012 Global Wholesale Carrier Report Card published by ATLANTIC -ACM in March 27, 2012. This report consists of 150 Pages and the price starts from US $ 3950.

The contents of this page may be different from the latest version. Please contact us for details.

Press Release

Customers' Expectations for Spending Growth on IP Connectivity and Transport Signal Key Opportunities in Global Wholesale, Reveals New Atlantic-ACM Report

April 23rd, 2012

Global Information Inc. would like to present a new market research report, "2012 Global Wholesale Carrier Report Card" by ATLANTIC -ACM.

This edition of the industrys principal benchmarking study--based on more than 1,300 individual ratings of global carriers by 300 of their wholesale customers--reveals that more than half of global wholesale respondents expect to increase their 2011 spending levels in 2012 on Ethernet DIA, Ethernet Transport and High Capacity Transport.

"The global dissemination of media-rich content and video is driving burgeoning consumer and business demand for IP connectivity," said Fedor Smith, president of ATLANTIC-ACM. "Wholesale arrangements are becoming crucial to meeting this demand, as is demonstrated by the large portion of wholesale customers projecting spending increases on Ethernet and high capacity transport."

About the Study

The 2012 Global Wholesale Carrier Report Card delivers insight into global wholesale carriers based on direct feedback from wholesale customers. Wholesale providers gain understandings of their market positions with respect to key areas such as billing, provisioning, network, customer service and pricing. Wholesale customers gain access to carrier profiles detailing their product offerings as well as first-hand data regarding individual providers strengths and weaknesses. The study includes a comprehensive overview of the global wholesale industry.