|
|
|
|
|
Market Research Report
The 2009 SMB Managed IT Services Market Opportunity in North America: How the Cloud Computing Paradigm is Transforming the SMB IT Industry
|
The 2009 SMB Managed IT Services Market Opportunity in North America: How the Cloud Computing Paradigm is Transforming the SMB IT Industry published by Access Markets International (AMI) Partners, Inc. in October, 2009. This report price starts from US $ 35000.
Abstract
Description
In this newly released report, AMI presents the market opportunity for remote
managed IT services (RMITS) in North America - from the perspective of the
small and medium business (1-999 employees) end-customers as well as various
providers. RMITS is a flavor of cloud computing and cloud service developments
will have a long term impact on the RMITS ecosystem. The report focuses on
remote managed IT services that are delivered based on a recurring fee model
(rather than break-fix), and includes the following components: managed PC,
managed server, managed network, managed application, managed storage, managed
security, managed communications, help desk and others.
This industry report covers:
- SMB end-user RMITS demand-side drivers
- Description of emerging ecosystem and profiles of key players, including
IT vendors, telecom companies, distributors, retailers/e-tailers, and local
channel partner MSPs that are offering these managed IT services; and
- Detailed market sizing and forecasts through 2013 by components
The report answers the following questions:
- What are the remote managed IT services usage patterns among SMBs?
- Which providers currently account for the largest share?
- What is the current market size for remote managed IT services? How will
it change?
- How do business models differ between remote managed IT service providers?
- What are the growth drivers and inhibitors for this market?
Table of Contents
- Executive Summary
- Summary Highlights: Introduction
- Summary Highlights: Targeted Customers of Cloud Computing Varieties
- Summary Highlights: How was this study completed?
- Summary Highlights: SMB End User Perspectives
- Summary Highlights: Remote Managed IT Services Ecosystem
- Summary Highlights: Understanding Long Term Effects in the Ecosystem
- Executive Summary: Managed Services in the SMB Context
- Executive Summary: SMBs Spent $4B on Remote Managed IT Services in 2008
- Executive Summary: Remote Managed IT Services, Why Now?
- Executive Summary: Economic Downturn A Catalyst for SMB Remote Managed IT
Services
- Executive Summary: How Cloud Computing is Lowering Barriers to Entry for
Local VAR MSPs
- Executive Summary: Increasing Interest & Feasibility for Local VAR MSPs
- Executive Summary: Demand & Supply Side Perspectives on Remote Managed IT
Services
- Executive Summary: SMB Employee Segment Comparison
- Executive Summary: Two Thirds of Remote Managed IT Services Spending is on
Total Management
- Executive Summary: SMB Employee Segment Success Factors
- Executive Summary: What Type of MSPs are Involved in the Ecosystem?
- Executive Summary: Supply Side Providers Business Models
- Executive Summary: Supply Side Providers Comparison
- Executive Summary: Characteristics SMBs look for in an MSP
- Executive Summary: Dynamic Ecosystem of Providers
- Executive Summary: Challenges in The Road Ahead
- Executive Summary: Longer Term Implications on the Ecosystem
- Executive Summary: New Players Likely to Take Share of Managed IT Services
from Local Channel Partners
- Executive Summary: SMB Channel Partners Face Consolidation as MSPs Gain at
the Expense of Non-MSPs
- Section 1: SMB IT & Services Usage
- How do 7 Million NA SMBs Break out by Employee Segment?
- How do 7 Million NA SMBs Break out by Vertical Industries?
- NA SMBs Represents A Significant Opportunity With 68 Million Installed
Devices
- NA SMB PC Usage by Employee Segment
- NA SMB Server Usage by Employee Segment
- NA SMB Application Usage by Employee Segment
- NA SMB Telecom & Website Hosting Usage by Employee Segment
- NA SMBs' are Paying Greater Scrutiny to their IT Purchases
- NA SMBs Deemphasizing Brand Loyalty
- NA SMBs More Likely to Select A Brand Offering Flexible Payments & IT
Services/Support with Purchase
- SMBs Lack Adequate Internal IT Management
- NA SMB Managed Server & Web Hosting usage grows with employee size
- NA SMBs in 10 - 249 employee segment also 2x - 3x more likely to use
Managed Security & Networking
- NA SMBs in 10 - 249 employee segment are also 2x - 3x more likely to use
Managed Phone System & Storage
- Varied Pricing & Management/Service Level Options
- Two Thirds of Managed IT Services Spending is on Total Management
- Section 2: SMB Managed Services Forecast
- SMB Managed Services Spending (2008-2013) Forecast Assumptions
- NA SMB Managed IT Services Spending CAGR by Category
- Section 3: Ecosystem & Providers
- What Type of MSPs are Involved in the Ecosystem?
- How Hardware & Software Enablers are using Cloud Computing To Lowering
Barriers to Entry for Local MSPs
- RMM Software Enablers Design Products Specific for SMB Market
- Key RMM Software Enablers
- Master MSPs Deliver Back-End Infrastructure via the Cloud
- Supply Side Providers Business Models
- Remote Managed IT Services Offerings & Management Levels to Meet Differing
SMB Needs
- Two Thirds of Remote Managed IT Services Spending is on Total Management
- Telecom Service Providers: SWOT Analysis
- Telecom Service Providers: Business Model & Managed Services
- IT Vendor: SWOT Analysis
- IT Vendors: Business Model & Managed Services
- IT Vendors: Broad Based vs. Specialized Vendors
- Retailers: SWOT Analysis
- Retailers: Business Model & Managed Services
- Distributors: SWOT Analysis
- Distributors: Business Model & Managed Services
- Local Channel Partners: SWOT Analysis
- Local Channel Partners: Business Model & Managed Services
- U.S. SMB Channels - Definition & Profile Type
- U.S. SMB Channels - Proportion offering Managed Services
- U.S. SMB Channels Business Profile
- U.S. SMB Channels Managed Services Business Model
- U.S. SMB Remote Channel Partners
- U.S. SMB Channels - Most Desired Vendor Support
- Appendix (Detailed Provider Profiles)
- Telecom Service Providers: AT&T
- Telecom Service Providers: Bell Canada
- Telecom Service Providers: Verizon
- IT Vendors : Cisco
- IT Vendors : Dell
- IT Vendors : HP
- IT Vendors : Lenovo
- IT Vendors : IBM
- Retailers/Etailers : Best Buy
- Retailers/Etailers : CDW
- Retailers/Etailers : Staples Network Services by Thrive
- Distributors: Ingram Micro “Seismic”
- Distributors: Avnet OneTech Managed Services
- Local Chanel Partners : The Utility Company
- Local Chanel Partners : inhouseIT
- Local Chanel Partners : STF Consulting
|
 |
