CSP Systems Transformation Viewpoint published by Analysys Mason in November, 2009. This report price starts from US $ 3200.
Abstract
“CSPs around the world are undergoing systems transformations.”
Roz Roseboro, Senior Analyst; Larry Goldman, Partner, Head of
Subscription Research.
The key drivers for CSP systems transformation projects are the need to reduce
operational expenses, reduce complexity by consolidating duplicate systems,
reduce time-to-market for new services through more automation and tools such
as product catalogues, and improve the customer experience through more
self-service and better service management. The approaches taken by CSPs and
their suppliers vary, and multiple variables impact the success of
transformation projects. There can be differences in who has overall
responsibility for the project, and different sources of software systems,
integration services and consulting. In some cases, CSPs are doing business
process transformations and/or network transformations at the same time. There
are numerous challenges in any major transformation effort, including
governance, process, technology constraints, unrealistic goals and integration
issues. Analysys Mason believes that the approach taken impacts the project
outcomes. This can be seen in increased or reduced cycle times, cost, business
benefits and project scope.
This report uncovers what challenges CSPs faced in their major transformation
projects, and how they overcame them. It discusses which factors had the
greatest impact on a project' s success or failure. Our analysis provides
recommendations on strategies and best practices for CSPs planning
transformation projects. We include analysis of the different approaches taken
by the major suppliers of systems and professional services, and comment on
how their approaches impact project success.
