The service assurance market generated USD2.93 billion in revenue in 2013, up 7% from USD2.75 billion in 2012.
Tektronix was the largest supplier of software systems in the service assurance market in 2013, thanks to an increase in revenue from its core business of probe systems. IBM, Hewlett-Packard, JDS Uniphase (JDSU), CA and Ericsson completed the top six. Consistent revenue growth in this market during the last 3 years reflects its importance to operators for assuring voice and data services. Service management was the fastest growing sub-segment followed by probe systems.
This report includes detailed analysis of the following vendors in the service assurance systems market.
Anil Rao (Senior Analyst) s a member of Analysys Mason's Telecoms Software research team and is the lead analyst for the Service Assurance programme, focusing on producing market share, forecast and research collateral for the programme. He has published research on IP probes, real-time network analytics and the importance of service assurance in reducing churn and improving customer experience. He holds a BEng in Computer Science from the University of Mysore and an MBA from Lancaster University Management School, UK.
Patrick Kelly (Research Director) leads Analysys Mason's Telecoms Software research stream, which focuses on identifying the rapidly growing segments in the telecoms software market and providing forecast and market share data on each of the 26 segments by region and service type. He has produced research on IP next-generation service assurance, the 3G mobile software market and customer experience management. Patrick is a frequent speaker at industry conferences. He holds a BSc from the University of Vermont and an MBA from Plymouth College.