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Service Assurance Systems: Worldwide Market Shares 2012

The service assurance market generated USD2.75 billion in revenue in 2012, up 8% from USD2.55 billion in 2011.

Tektronix remains the largest supplier in the service assurance market, with revenue in its core business of probe systems outperforming most of its competitors. IBM, Hewlett-Packard, JDS Uniphase (JDSU), CA and Ericsson (Telcordia Technologies) completed the top six. Mobile services continue to grow and account for most service assurance investments. The probe systems sub-segment outperformed all sub-segments except for service management.

This report:

  • provides detailed market share data for five sub-segments of the service assurance systems market: service management, fault and event management, performance monitoring, workforce automation and probe sytems
  • includes an overview of key trends in the service assurance market in 2012 and an analysis of the business environment and 2012 contract wins
  • provides recommendations for CSPs and suppliers
  • identifies the leading service assurance vendors in each segment, and provides a detailed analysis of their strengths and weaknesses, key contracts, products and services, and strategic direction
  • includes details of mergers and acquisitions in the service assurance market.

Company coverage

This report includes detailed case studies of the following vendors:

  • AIRCOM International
  • Amdocs
  • Anritsu
  • Astellia
  • BMC Software
  • CA
  • ClickSoftware
  • Consona
  • EMC
  • Ericsson (Telcordia Technologies)
  • Empirix
  • Hewlett-Packard
  • IBM
  • InfoVista
  • JDS Uniphase
  • MYCOM
  • NetScout Systems
  • Spirent Communications
  • Tekelec
  • Tektronix
  • TEOCO
  • The Now Factory.

About the authors

Patrick Kelly (Research Director) leads Analysys Mason's Telecoms Software research stream, which focuses on identifying the rapidly growing segments in the telecoms software market and providing forecast and market share data on each of the 26 segments by region and service type. He has produced research on IP next-generation service assurance, the 3G mobile software market and customer experience management. Patrick is a frequent speaker at industry conferences. He holds a BSc from the University of Vermont and an MBA from Plymouth College.

Anil Rao (Analyst) is a member of Analysys Mason's Telecoms Software research team, focusing on service assurance, infrastructure services, service delivery platforms and telecoms software strategies programmes. He has more than 10 years' experience in the telecoms industry, working in systems integration and service delivery with major Tier 1 mobile and fixed-line operators, and independent software vendors. Anil joined Analysys Mason in early 2012. He holds a BEng in Computer Science from the University of Mysore and an MBA from Lancaster University Management School.

Table of Contents

  • 5. Executive summary
  • 6. Overall service assurance market summary
  • 7. Overall service assurance market summary, with 2011 comparison
  • 8. Factors that affected the service assurance market in 2012
  • 9. Service assurance market summary by sub-segment
  • 10. A direct correlation can be drawn between customer satisfaction and the quality of service that the network can deliver
  • 11. A recent survey indicates a mismatch between operators' perception and how the customer would rate products and services
  • 12. Leading suppliers continue to market solutions that focus on CEM and quality of service
  • 13. Recommendations
  • 14. Recommendations
  • 15. Market definition
  • 16. Telecoms software market segmentation
  • 17. Service assurance software features
  • 18. Service assurance sub-segment definitions
  • 19. Service assurance service segment definitions
  • 20. Business environment
  • 21. The business environment in 2012
  • 22. Analysis of 2012 contract wins
  • 23. Market shares
  • 24. Service management systems
  • 25. Fault and event management systems
  • 26. Performance monitoring systems
  • 27. Workforce automation systems
  • 28. Probe systems
  • 29. Vendor analysis
  • 30. AIRCOM International
  • 31. Amdocs
  • 32. Anritsu
  • 33. Astellia
  • 34. BMC Software
  • 35. CA
  • 36. ClickSoftware
  • 37. Consona
  • 38. EMC
  • 39. Ericsson (Telcordia Technologies)
  • 40. Empirix
  • 41. Hewlett-Packard
  • 42. IBM
  • 43. InfoVista
  • 44. JDS Uniphase
  • 45. MYCOM
  • 46. NetScout Systems
  • 47. Spirent Communications
  • 48. Tekelec
  • 49. Tektronix
  • 50. TEOCO
  • 51. The Now Factory
  • 52. Vendor analysis summary [1]
  • 53. Vendor analysis summary [2]
  • 54. Vendor analysis summary [3]
  • 55. Vendor analysis summary [4]
  • 56. Vendor analysis summary [5]
  • 57. Vendor analysis summary [6]
  • 58. Mergers and acquisitions
  • 59. Mergers and acquisitions [1]
  • 60. Mergers and acquisitions [2]
  • 61. Mergers and acquisitions [3]
  • 62. Mergers and acquisitions [4]
  • 63. Mergers and acquisitions [5]
  • 64. About the authors and Analysys Mason
  • 65. About the authors
  • 66. About Analysys Mason
  • 67. Research from Analysys Mason
  • 68. Consulting from Analysys Mason

List of figures

  • Figure 1: Service assurance market shares by revenue, worldwide, 2012
  • Figure 2: Service assurance market shares by revenue, worldwide, 2011 and 2012
  • Figure 3: Major trends that will have an impact on the telecoms market and their implications for service assurance investments
  • Figure 4: Voice and data services and the customer impact based on exceeding network delay values
  • Figure 5: CSPs' view on whether they have a complete view of the customer experience
  • Figure 6: Service assurance market shares by product revenue, worldwide, 2012
  • Figure 7: Service assurance market shares by service revenue, worldwide, 2012
  • Figure 8: Telecoms software market segments
  • Figure 9: Service assurance software features by sub-segment
  • Figure 10: Definitions of service assurance and its sub-segments
  • Figure 11: Definitions of service assurance service segments
  • Figure 12: Service management systems market shares by revenue, worldwide, 2012
  • Figure 13: Fault and event management systems market shares by revenue, worldwide, 2012
  • Figure 14: Performance monitoring systems market shares by revenue, worldwide, 2012
  • Figure 15: Workforce automation systems market shares by revenue, worldwide, 2012
  • Figure 16: Probe systems market shares by revenue, worldwide, 2012
  • Figure 17a: Comparison of service assurance suppliers by region and service sector
  • Figure 17b: Comparison of service assurance suppliers by region and service sector
  • Figure 17c: Comparison of service assurance suppliers by region and service sector
  • Figure 18a: Comparison of service assurance suppliers by sub-segments
  • Figure 18b: Comparison of service assurance suppliers by sub-segments
  • Figure 18c: Comparison of service assurance suppliers by sub-segments
  • Figure 19a: Mergers and acquisitions in the service assurance market, 2004-January 2013
  • Figure 19b: Mergers and acquisitions in the service assurance market, 2004-January 2013
  • Figure 19c: Mergers and acquisitions in the service assurance market, 2004-January 2013
  • Figure 19d: Mergers and acquisitions in the service assurance market, 2004-January 2013
  • Figure 19e: Mergers and acquisitions in the service assurance market, 2004-January 2013
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