Abstract
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Mobilethink is a provider of mobile device management (MDM) solutions
primarily aimed at CSPs. It offers support for a range of handsets, including
those running Android, iOS and Windows Mobile. Its installed base includes
over 100 CSPs in 35 countries, reaching more than 400 million customers.
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This company profile provides:
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- a company summary
- a financial summary
- an analysis of the company's strategic direction
- detailed product summaries
- an overview of significant customers
- an analysis of strengths, weaknesses, opportunities and threats.
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Figure 2: Mobilethink's revenue, worldwide, 2009 - 2011
[Source: Analysys Mason, 2012]
Note: Key data/information in this graph is hidden, while in the report is not.
About the authors
Mark H. Mortensen (Principal Analyst) is the lead analyst for Analysys
Mason's Customer Care and Service Fulfilment research programmes, which are
part of the Telecoms Software research stream. His primary areas of
specialisation include customer self-care, automation of fulfilment processes,
and data operations. The first 20 years of Mark's career were spent at Bell
Laboratories, where he specialised in starting software products for new
markets and network technologies and in the interaction of software with the
underlying network hardware. Mark was Chief Scientist of Management Systems at
Bell Labs, and has also been president of his own OSS strategy consulting
company, CMO at the inventory specialist Granite Systems, VP of Product
Strategy at Telcordia Technologies, and SVP of Marketing at the network
planning software vendor VPIsystems. Mark holds an MPhil and a PhD in physics
from Yale University and has received two AT&T Architecture awards for
innovative software solutions. He is also an adjunct faculty member of UMass
Lowell in the College of Management.
John C. Abraham (Analyst) is part of Analysys Mason's Telecoms Software
research team and contributes to the Revenue Management, Service Fulfilment
and Customer Care programmes. He has over five years' experience in the
telecoms industry working for a worldwide OSS vendor and has implemented
revenue management solutions for tier-1 telcos in India, the Middle East and
Europe. John has been with Analysys Mason since early 2012. He holds a
bachelors degree in computer science from Anna University (India) and a MBA
from Bradford University School of Management (UK).
Mobilethink: customer care published by Analysys Mason in July 2, 2012. This report price starts from US $ 999.
