3PL Performance - Meeting Customer Expectations published by Analytiqa in June, 2009. This report price starts from US $ 1295.
Abstract
- 3PL performance and customer satisfaction
- Investment priorities of 3PL customers
- Customer confidence in 3PL contribution
- Winning and sustaining relationships
A qualified, independent and unbiased perspective on how successfully 3PL
providers are meeting customer demand... an essential tool for anybody reliant
on the performance of 3PLs in an increasingly challenging global economy
Customers of contract logistics service providers (3PLs) are often heard to
complain. Complaints include claims that their service provider does not fully
understand their requirements or business, does not offer a solution just a
commodity service, and hence do not add enough value to their current supply
chain operations.
On the contrary, there are also customers who are renewing contracts
year-on-year, paying their supplier a premium for a professional and reliable
service backed up by tailored and value add solutions.
Hence Analytiqa has undertaken dedicated research to fully understand what the
current state of play is in relation to service provider and customer
relationships within the contract logistics market in Europe.
In a market that is very competitive, highly challenging and globalised, where
customer loyalty can be scarce, the current outsourcing dynamics and basis of
many existing business relationships are facing greater exposure and scrutiny.
Hence this report will go a long way to assist both customers and providers to
maximise the potential of their future business relationships.
To request more details or a report brochure contact Analytiqa on +44 (0)1707
37 22 11. Alternatively click here to send an email to Analytiqa.
Scope of this report
As a professional within the Supply Chain industry, on either the provider or
customer side of the market, this report will assist you to identify the key
drivers impacting on 3PL customer relationships, offering practical solutions
to maximise your business relationships.
Based on primary research undertaken directly with senior executives within
the contract logistics industry, the report will provide you with invaluable
insight unavailable from any other source. For example, this report identifies
the following:
- Trends and drivers: in-house versus outsourced solutions
- 3PL contract trends: average number of providers used and contract lengths
- 3PL selection criteria and selection methodologies
- Manufacturers and retailers supply chain investment and operational
challenges
- Dynamics of the 3PL / customer relationship
How can this report benefit your business?
The independent and unbiased nature of Analytiqa' s privileged position in the
market ensures that the analysis in this report portrays an accurate, unbiased
view of the current market and its key participants.
As a supplier, customer or logistics service provider, this report will assist
with the informed identification and targeting of communication and service
improvements within your supply chain operations.
- Identify the key drivers of in-house and outsourced logistics activity
- Assess the use of 3PLs, including numbers employed and contract lengths
- Recognise the decision making process of choosing a 3PL
- Understand the logistics investment priorities of 3PL customers
- Pinpoint the key issues and concerns facing 3PL customers including costs
vs service; forecasting; core competencies
- Analyse customer confidence in 3PL contribution
- Benchmark 3PL performance against satisfaction indicators
- Evaluate opportunities for winning and sustaining relationships
- Target business development initiatives based on future strategic
requirements
Table of Contents
CHAPTER 1 EXECUTIVE SUMMARY
CHAPTER 2 INTRODUCTION
CHAPTER 3 KEY ASSUMPTIONS AND ACTION POINTS
CHAPTER 4 DECISION MAKING - LOGISTICS ACTIVITY
- 4.1 Logistics Expenditure
- Table 4.1: Total annual expenditure on logistics
- 4.2 Logistics Budget Allocation
- Table 4.2: Share of annual turnover allocated to logistics
- 4.3 In-house Versus Outsourced Logistics
- 4.4 In-house Logistics Activities
- Table 4.3: Logistic activities operated in-house
- 4.4.1 Drivers for Maintaining In-house Logistics Activities
- 4.5 Outsourced Logistics Activities
- Table 4.4: Logistics activities outsourced
- 4.5.1 Drivers for Outsourcing Decisions
- Table 4.5: Reasons for outsourcing logistics activities
- Table 4.6: Key benefits of outsourcing
- 4.6 Using Third-Party Logistics Providers - Key Trends
- Table 4.7: Number of 3PLs currently used
- 4.6.1 Contract Numbers
- Table 4.8: Number of outsourcing contracts changed
- 4.6.2 Contract Length
- Table 4.9: Changing lengths of logistics contracts
CHAPTER 5 STRATEGIC PLANNING SUPPLY CHAIN OUTSOURCING
- 5.1 Number of Third-Party Logistics Providers approached
- Table 5.1: Number of 3PLs approached to tender
- 5.2 Locating Third-Party Logistics Providers
- Table 5.2: Methods used to invite a 3PL to tender
- 5.3 Criteria for Choosing a Third-Party Logistics Provider
- Table 5.3: Most important criteria for choosing a 3PL
CHAPTER 6 SUPPLY CHAIN FOCUS
- 6.1 Supply Chain Performance
- Table 6.1: Current performance of the supply chain
- Table 6.2: Performance comparison 2009 against 2008
