This publication has been discontinued on July 19, 2011.
Abstract
All those who work in the public sector know that performance measurement has
become an increasingly dominant part of their life. One of the recent additions
to the performance management portfolio is the balanced scorecard. Now widely
used in the private sector, it has proven to be one of the most popular and
adaptable to the needs of the public sector. As many organizations have
discovered, it can help them to achieve the kinds of improvement that seemed
elusive in the past.
Whether you are planning a scorecard initiative or have already launched your
programme, Developing a Public Sector Scorecard, a new management report from
Business Intelligence, gives you exclusive insights into planning, implementing
and sustaining a scorecard programme. Focusing primarily on ten organizations
that have successfully applied the scorecard this report looks in detail at the
problems they encountered on the way, the changes that they had to make, the
resources they had to put in place and finally the impact on their performance.
For the first time, this report synthesizes the experience of a number of
pioneers to show you how they achieved significant improvements in service
delivery and performance management. Developing a Public Sector Scorecard shows
you how to apply the balanced scorecard to meet your organizations unique
strategic performance requirements.
The report is illustrated throughout with:
- Examples of strategy maps and scorecards
- Comparative analysis of the main case study scorecard practices, lessons
and challenges
- Case reports and examples from public sector scorecard implementations.
Developing a Public Sector Scorecard gives you the practitioners view of how
to meet the scorecard challenge.
Table of Contents
Chapter 1: The Balanced Scorecard: a strategic focus on performance
management
Chapter 2: Strategy Maps, Strategic Goals and Performance Perspectives
Chapter 3: Key Performance Indicators and measures
Chapter 4: Planning and Implementation - Principles and Practices
Chapter 5: Scorecard Managers - Roles and Responsibilities, Skills and
Competencies
Chapter 6: Public Sector Scorecards in Action
Chapter 7: Success Factors and Best Practice Examples
