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UK Foodservice Survey 2012-2013: Evolution of POS and Self Service in Consumer Satisfaction

  • Published:
  • 77 Pages
  • Canadean

Description

Product Synopsis

"UK Foodservice Survey 2012-2013: Evolution of POS and Self Service in Consumer Satisfaction" is a new report by Canadean that analyzes if the role and impact of new POS and self service technology in the UK foodservice industry are set to change in 2012-2013. This report provides the reader with a definitive analysis of the new techniques and technologies in the foodservice industry, and identifies how organizations plan to leverage them in future. Furthermore, this report not only grants access to the opinions and strategies of business decision makers and competitors, but also examines their actions surrounding business priorities. The report also provides access to information categorized by sector and revenue.

Introduction and Landscape

Why was the report written?

This report is the result of an extensive survey drawn from Canadean's exclusive panel of leading 196 senior UK industry foodservice operators. Most secondary research reports are based on general industry drivers and do not understand the industry executives' attitude and changing behaviors, creating a gap in presenting the business outlook of the foodservice industry. In an effort to bridge this gap, Canadean created this primary-research based report by gathering the opinions of multiple stake holders in the value-chain of the UK foodservice industry.

What is the current market landscape and what is changing?

Overall responses reveal that 51% of respondents identify 'smart phone based software (mobile ordering and payment)' to have the highest demand among intelligent POS technologies. Additionally, 'Centralized POS systems for whole enterprise' is another intelligent POS technology that is in demand within the UK foodservice industry.

What are the key drivers behind recent market changes?

Overall analysis of responses shows that 'cost efficient for small units', 'easy access from multiple locations', and 'fast and easy implementation' are considered the top three advantages of intelligent POS software by 50%, 42%, and 36% of respondents respectively.

What makes this report unique and essential to read?

"UK Foodservice Survey 2012-2013: Evolution of POS and Self Service in Consumer Satisfaction" is a new report by Canadean that analyzes how the role and impact of new POS and self service technology in the UK foodservice industry are set to change in 2012-2013. This report is a definitive analysis of the new techniques and technologies in the foodservice industry and identifies how organizations plan to leverage them in future. Furthermore, this report not only grants access to the opinions and strategies of business decision makers and competitors, but also examines their actions surrounding business priorities. The report also provides access to information categorised by sector, revenue, and job roles.

Key Features and Benefits

Reflects the principal trends regarding utility of intelligent POS and self-service technology that will shape the UK foodservice industry in the next 24 months.

Forecasts the possible impact of intelligent POS software implementation on the revenue growth trends of foodservice operators in the next 12 months.

Examine the key benefits and leading technological concerns and barriers on the induction of new technology and the subsequent efforts to negate them.

Explores the most popular self-ordering techniques in the UK foodservice industry and forecasts the possible changes in the marketing budget trends of self-service operating models in the UK foodservice industry, and lists key marketing and promotional channels.

Identifies the key drivers and leading concerns of the self-service ordering model on induction in the UK foodservice industry.

Key Market Issues

Canadean survey results show that 'customizes reports and queries', 'sets up and manages multiple menus at one time', and 'maintains inventory and generates purchase orders', with 48%, 45%, and 42% of respective citations, are the top three critical selection criteria that operators consider before selecting POS software.

Overall analysis of responses shows that 'cost efficient for small units', 'easy access from multiple locations', and 'fast and easy implementation' are considered the top three advantages of intelligent POS software by 50%, 42%, and 36% of respondents respectively. Additionally, 'back-ups and disaster recovery' is another key advantage considered important by 31% of respondents.

Survey results show that 'cost of maintaining peripherals and hardware', 'change in systems to coordinate between different software', and 'increased cost of switchover' are the major concerns in implementing new POS systems. With the induction of new POS systems smart phones, iPads, and other new equipment, old equipment will be replaced and the added cost of maintaining this high-end equipment will be substantial.

Only 5% of respondents confirm that 'our company already offers self-service', whereas 7% are 'ready to implement self-service technology'. Additionally, 27% of respondents cite that self service models are 'under consideration' in their companies. Overall, 39% of respondents are looking forward to the implementation of new technologies including self-service, while 27% will not consider self-service any time in the foreseeable future.

Analysis shows that 43% of the respondents have 'no plans to upgrade or expand' their current POS systems in the next 12-24 months, whereas 25% have no information. In all, 7% of respondents will 'explore latest upgrade with current vendor', while 5% would like to 'install POS in wireless systems' within their organizations. Overall, 31% of respondents will consider some up-gradation or change in their current POS systems over the next 12-24 months.

Key Highlights

In all, 66% of respondents anticipate an increase in their overall profit, of which 7% expect an increase of over 25%. In contrast, 33% of respondents project an increase in their profits of 'between 6%--10%', while 13% expect an increase in profits of below 5%. Additionally, 2% of respondents anticipate a decrease in their overall profits, whereas 16% of respondents have neutral expectations.

Survey results demonstrate that 71% of suppliers expect an increase in the overall profits of their organization after the implementation of new POS software, in comparison with 64% of operators. Moreover, 14% of suppliers expect an increase in profits of more than 25%, whereas only 7% of operators have similar expectations. Additionally, 29% of suppliers expect an increase of between 11%-25%, whereas 37% of operators expect an increase of between 6%-10%.

Overall responses reveal that 51% of respondents identify 'smart phone based software (mobile ordering and payment)' to have the highest demand among intelligent POS technologies. POS technologies integrated with smart phones not only provide audiences with a better value for their money, but also generate opportunities for foodservice operators to create new and loyal customer bases.

Overall analysis shows that 'flexibility to customers', 'reduced waiting time and queries from customer', and 'improved customer participation' are the top three key advantages of self-service kiosk operating models. Self-service kiosks provide customers with much needed flexibility to choose.

While responses reveal that 51% of respondents find 'online ordering' to be 'very popular', 35% identify 'web-enabled phones' as very popular. Additionally, 47% of respondents consider 'self-service kiosks' as 'somewhat popular', followed by 'self-activated terminals' with 39% of citations.

Table of Contents

1 Introduction

  • 1.1 What is this report about?
  • 1.2 Definitions
  • 1.3 Methodology
  • 1.4 Profile of survey respondents

2 Executive Summary

3 New Trends in POS Software in the UK Foodservice Industry

  • 3.1 UK Foodservice Industry: Critical Selection Criteria of POS Software
    • 3.1.1 Critical selection criteria of POS software by company type
    • 3.1.2 Critical selection criteria of POS software by turnover
    • 3.1.3 Critical selection criteria of POS software by senior level respondents
  • 3.2 UK Foodservice Industry: Major POS Software
  • 3.3 UK Foodservice Industry: Demand for Intelligent POS Technology
    • 3.3.1 Demand for intelligent POS technology by company type
    • 3.3.2 Demand for intelligent POS technology by turnover
    • 3.3.3 Demand for intelligent POS technology by senior level respondents
  • 3.4 UK Foodservice Industry: Key Advantages of Intelligent POS Systems
    • 3.4.1 Key advantages of intelligent POS systems by company type
    • 3.4.2 Key advantages of intelligent POS systems by turnover
    • 3.4.3 Key advantages of intelligent POS systems by senior level respondents
  • 3.5 UK Foodservice Industry: Leading Concerns in Implementing New POS Software
    • 3.5.1 Leading concerns in implementing new POS software by company type
    • 3.5.2 Leading concerns in implementing new POS software by turnover
  • 3.6 UK Foodservice Industry: Growth in Demand of POS Software
    • 3.6.1 Growth in demand of POS software by senior level respondents
  • 3.7 UK Foodservice Industry: Impact of New POS Software on Revenue Growth Expectations
    • 3.7.1 Impact of new POS software on revenue growth expectations by company type
    • 3.7.2 Impact of new POS software on revenue growth expectations by senior level respondents

4 Self-Service Operating Model in the UK Foodservice Industry

  • 4.1 Key Advantages of Self-Service Operating Models in the UK Foodservice Industry
    • 4.1.1 Key advantages of self-service operating models by company type
  • 4.2 Most Popular Self-Ordering Techniques in the UK Foodservice Industry
    • 4.2.1 Popular form of self-ordering by company type
    • 4.2.2 Popular form of self-ordering by senior level respondents
  • 4.3 Self-Service in the UK Foodservice Industry
    • 4.3.1 Self-service technology by company type
    • 4.3.2 Self-service technology by turnover
  • 4.4 Impact of Self-Service on Revenue: UK Foodservice Industry
    • 4.4.1 Impact of self-service on revenue by company type
    • 4.4.2 Impact of self-service on revenue by senior level respondents

5 Appendix

  • 5.1 Survey Results - Closed Questions
  • 5.2 About Canadean
  • 5.3 Disclaimer

List of Tables

  • Table 1: Total UK Foodservice Industry Survey Respondents by Channel, 2012
  • Table 2: Operator Respondents by Job Role (%), 2012
  • Table 3: Operator Respondents by Company Turnover (%), 2012
  • Table 4: Critical Selection Criteria of POS Software in the UK Foodservice Industry (%), 2012
  • Table 5: Critical Selection Criteria of POS Software by Company Type (%), 2012
  • Table 6: Critical Selection Criteria of POS Software to Operators(%), 2012
  • Table 7: Critical Selection Criteria of POS Software by Turnover (%), 2012
  • Table 8: Critical Selection Criteria of POS Software by Senior Level Respondents (%), 2012
  • Table 9: Major POS Software in the UK Foodservice Industry (%), 2012
  • Table 10: Demand for Intelligent POS Technology in the UK Foodservice Industry (%), 2012
  • Table 11: Demand for Intelligent POS Technology by Company Type (%), 2012
  • Table 12: Demand for Intelligent POS Technology to Operators (%), 2012
  • Table 13: Demand for Intelligent POS Technology by Turnover (%), 2012
  • Table 14: Demand for Intelligent POS Technology by Senior Level Respondents (%), 2012
  • Table 15: Key Advantages of Intelligent POS Systems in UK Foodservice (%), 2012
  • Table 16: Key Advantages of Intelligent POS Systems by Company Type (%), 2012
  • Table 17: Key Advantages of Intelligent POS Systems to Operators (%), 2012
  • Table 18: Key Advantages of Intelligent POS Systems by Turnover (%), 2012
  • Table 19: Key Advantages of Intelligent POS Systems by Senior Level Respondents (%), 2012
  • Table 20: Leading Concerns in Implementing New POS Software (%), 2012
  • Table 21: Leading Concerns in Implementing New POS Software by Company Type (%), 2012
  • Table 22: Leading Concerns in Implementing New POS Software to Operators (%), 2012
  • Table 23: Leading Concerns in Implementing New POS Software by Turnover (%), 2012
  • Table 24: Growth in Demand of POS Software in the UK Foodservice Industry (%), 2012
  • Table 25: Growth in Demand of POS Software by Senior Level Respondents (%), 2012
  • Table 26: Impact of New POS Software on Revenue Growth Expectations (%), 2012
  • Table 27: Impact of New POS Software on Revenue Growth Expectations by Company Type (%), 2012
  • Table 28: Impact of New POS Software on Revenue Growth Expectations to Operators (%), 2012
  • Table 29: Impact of New POS Software on Revenue Growth Expectations by Senior Level Respondents (%), 2012
  • Table 30: Key Advantages of Self-Service Operating Models in UK Foodservice (%), 2012
  • Table 31: Key Advantages of Self-Service Operating Models by Company Type (%), 2012
  • Table 32: Key Advantages of Self-Service Operating Models to Operators (%), 2012
  • Table 33: Popular Form of Self-Ordering in the UK Foodservice Industry (%), 2012
  • Table 34: Popular Form of Self-Ordering to Operators (%), 2012
  • Table 35: Popular Form of Self-Ordering by Senior Level Respondents (%), 2012
  • Table 36: Self-Service Technology in the UK Foodservice Industry (%), 2012
  • Table 37: Self-Service Technology by Company Type (%), 2012
  • Table 38: Self-Service Technology by Operators (%), 2012
  • Table 39: Self-Service Technology by Turnover (%), 2012
  • Table 40: Impact of Self-Service on Revenue (%), 2012
  • Table 41: Impact of Self-Service on Revenue by Company Type (%), 2012
  • Table 42: Impact of Self-Service on Revenue to Operators (%), 2012
  • Table 43: Impact of Self-Service on Revenue by Senior Level Respondents (%), 2012
  • Table 44: Survey Results - Closed Questions

List of Figures

  • Figure 1: Critical Selection Criteria of POS Software in the UK Foodservice Industry (%), 2012
  • Figure 2: Critical Selection Criteria of POS Software by Company Type (%), 2012
  • Figure 3: Critical Selection Criteria of POS Software to Operators (%), 2012
  • Figure 4: Critical Selection Criteria Of POS Software by Turnover (%), 2012
  • Figure 5: Critical Selection Criteria of POS Software by Senior Level Respondents (%), 2012
  • Figure 6: Demand for Intelligent POS Technology in the UK Foodservice Industry (%), 2012
  • Figure 7: Demand for Intelligent POS Technology by Company Type (%), 2012
  • Figure 8: Demand for Intelligent POS Technology to Operators (%), 2012
  • Figure 9: Demand for Intelligent POS Technology by Turnover (%), 2012
  • Figure 10: Demand for Intelligent POS Technology by Senior Level Respondents (%), 2012
  • Figure 11: Key Advantages of Intelligent POS Systems in UK Foodservice (%), 2012
  • Figure 12: Key Advantages of Intelligent POS Systems by Company Type (%), 2012
  • Figure 13: Key Advantages of Intelligent POS Systems to Operators (%), 2012
  • Figure 14: Key Advantages of Intelligent POS systems by Turnover (%), 2012
  • Figure 15: Key Advantages of Intelligent POS Systems by Senior Level Respondents (%), 2012
  • Figure 16: Leading Concerns in Implementing New POS Software (%), 2012
  • Figure 17: Leading Concerns in Implementing New POS Software by Company Type (%), 2012
  • Figure 18: Leading Concerns in Implementing New POS Software to Operators (%), 2012
  • Figure 19: Leading Concerns in Implementing New POS Software by Turnover (%), 2012
  • Figure 20: Growth in Demand of POS Software in the UK Foodservice Industry (%), 2012
  • Figure 21: Growth in Demand of POS Software by Senior Level Respondents (%), 2012
  • Figure 22: Impact of New POS Software on Revenue Growth Expectations (%), 2012
  • Figure 23: Impact of New POS Software on Revenue Growth Expectations by Company Type (%), 2012
  • Figure 24: Impact of New POS Software on Revenue Growth Expectations to Operators (%), 2012
  • Figure 25: Impact of New POS Software on Revenue Growth Expectations by Senior Level Respondents (%), 2012
  • Figure 26: Key Advantages of Self-Service Operating Models in UK Foodservice (%), 2012
  • Figure 27: Key Advantages of Self-Service Operating Models by Company Type (%), 2012
  • Figure 28: Key Advantages of Self-Service Operating Models to Operators (%), 2012
  • Figure 29: Popular Form of Self-Ordering in the UK Foodservice Industry (%), 2012
  • Figure 30: Popular Form of Self-Ordering to Operators (%), 2012
  • Figure 31: Popular Form of Self-Ordering by Senior Level Respondents (%), 2012
  • Figure 32: Self-Service Technology in the UK Foodservice Industry (%), 2012
  • Figure 33: Self-Service Technology by Company Type (%), 2012
  • Figure 34: Self-Service Technology by Operators (%), 2012
  • Figure 35: Self-Service Technology by Turnover (%), 2012
  • Figure 36: Impact of Self-Service on Revenue (%), 2012
  • Figure 37: Impact of Self-Service on Revenue by Company Type (%), 2012
  • Figure 38: Impact of Self-Service on Revenue to Operators (%), 2012
  • Figure 39: Impact of Self-Service on Revenue by Senior Level Respondents (%), 2012
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