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Global Business Travelers' Airport Retail Trends, 2013-2014

  • Published:
  • 196 Pages
  • Canadean

"Global Business Travelers' Airport Retail Trends, 2013-2014" is a new report by Canadean that analyzes trends in airport retail and explores how opportunities and demand are set to change in 2013-2014. Furthermore, this report not only provides a comprehensive overview of business travelers' visits and time spent at airport retail stores in 2013, but also showcases average expenditure. This report identifies the product and purchasing trends at airport retail outlets, and the significance of websites in pre-planned purchases. In addition, this report outlines the key products that occupy the most airport retail space, and the most popular products purchased by business travelers at airport retail outlets. Furthermore, the report provides insight into the key factors that help promote frequent visits and identifies business travelers' most pressing concerns when purchasing products at airport retail outlets. The report also provides access to information categorized by age, gender, annual income, travel frequency, region, and travel destination.

Introduction and Landscape

Why was the report written?

This report is the result of an extensive survey drawn from Canadean's exclusive panel of global business travelers. The report provides data and analyzes trends in airport retail, and explores how opportunities and demand are set to change in 2013-2014. Furthermore, this report not only grants access to the opinions and purchasing behaviors of travelers, but also examines their expectations of total expenditure in airport retail outlets and necessary developments for better business travelers' footfall. The report also provides access to information categorized by age, gender, annual income, travel frequency, travel destinations, and region.

What is the current market landscape and what is changing?

Global business travelers' average expenditure to duty-free and duty paid airport retail outlets is US$87 and US$49, respectively.

What are the key drivers behind recent market changes?

'Renowned brands at discounted prices', 'last minute gifts', and 'utilization of time' are the most important motivational factors for purchases at airport retail stores.

What makes this report unique and essential to read?

"Global Business Travelers' Airport Retail Trends, 2013-2014" is a new report by Canadean that analyzes business travelers' trends in airport retail and explores how opportunities and demand are set to change in 2013-2014. Furthermore, this report provides a comprehensive overview of business travelers' visits and time spent at airports retail stores in 2013 and reveals the business travelers' average expenditure at airport retail outlets. This report also identifies product and purchasing trends at airport retail outlets ,significance of websites for purchases and the frequency of utilization of the 'shop and collect' facility. In addition, this report identifies key products which occupy a considerable portion of airport retail space, and analyzes the most popular products purchased by the business travelers at airport retail outlets. Furthermore, the report provides insight into the key factors that help promote frequent visits and identifies business travelers' pressing concerns when purchasing at airport retail outlets. This report not only grants access to the opinions and behaviors of business travelers, but also examines their actions surrounding business priorities. The report also provides access to information categorized by age, gender, annual income, travel frequency, region, and travel destination.

Key Features and Benefits

Projects opinions and purchasing behaviors of travelers and examines their expectations of total expenditure in airport retail outlets, and necessary developments for better business travelers footfall.

Reveals business travelers' average expenditure at duty-free and duty paid airport retail outlets.

Uncover key challenges and opportunities in shopping at duty-free and duty paid outlets and identify the key actions required to overcome the challenges.

Perceive the significance of pre-planned and impulsive buying behaviors at airport retail outlets.

Identify key product categories that occupy a significant portion of airport retail space and recognize the most popular products purchased in the last six months.

Key Market Issues

Overall, 29% and 34% of business travelers identified that 'more than 76%' of their purchases at duty-free airport retail outlets were pre-planned and impulsive, respectively.

In total, 31% of business travelers declared that 'less than 10%' of their purchases at duty paid airport retail outlets were pre-planned, while 45% identified that 'more than 76%' of their purchases at duty paid outlets were impulsive.

Global business travelers identified 'food, beverages and tobacco', 'perfumes, cosmetics and personal care', and 'apparel, accessories and luxury goods' are the product categories which occupy maximum airport retail space.

'Perfumes, cosmetics and personal care' and 'alcoholic beverages' are the most preferred product categories purchased in the last six months from 'duty-free' airport retail shops.

In total, 61%, 57%, and 53% of global business travelers identified 'magazines and newspapers', food and non-alcoholic beverages', and 'books', respectively, as the key products purchased from 'duty paid' shops.

Key Highlights

The average time spent by business travelers at duty-free airport retail outlets is '25 minutes', compared to '20 minutes' at duty paid outlets.

Overall, 29% of business travelers spend US$16-US$20 on food and beverages per visit; while another 29% spend more than US$20.

In total, 12% of global business travelers used the 'shop and collect' facility at airport retail stores within the last six months.

'Art and craft', 'stationery and cards', and 'food and non-alcoholic beverage' are the most important product segments within the 'domestic brand' category, while 'perfumes, cosmetics and personal care', 'consumer electronics', and 'luggage and leather goods' are significant within the 'global brands' category.

'Promoting price advantages over city-center retailers' and 'adapting offers to passenger profiles' are key activities that optimize the business of airport retailers, as identified by 78% and 43% of business travelers respectively

Table of Contents

1 Introduction

  • 1.1 What is this Report About?
  • 1.2 Definitions
  • 1.3 Methodology
  • 1.4 Profile of Survey Respondents

2 Executive Summary

  • 2.1 When travelling by air, the highest percentage of passengers prefer to shop at airport retail stores
  • 2.2 Overall, 52% of respondents spend 'US$25-US$100' on shopping at 'duty-free' airport retail shops
  • 2.3 Respondents expect 'no or minimal change' in their overall shopping expenditure at airport retail stores in 2013-2014
  • 2.4 'Tobacco', 'perfumes, cosmetics and personal care', and 'alcoholic beverages' are the most popular products among pre-planned purchases
  • 2.5 'Food, beverages and tobacco' and 'perfumes, cosmetics and personal care' are the product categories that occupy the most airport retail space
  • 2.6 'Renowned brands at discounted prices', 'last minute gifts' and 'utilization of time' are the key factors to induce purchase at airport retail stores
  • 2.7 'Occasional high prices', 'return or exchange of goods', and 'security concerns for liquid items' are the most pressing concerns that influence shopping at airport retail outlets
  • 2.8 'Promoting price advantages over city-center retailers' and 'adapting offers to passenger profiles' are crucial for business of airport retailers
  • 2.9 'Dubai International Airport' and 'Heathrow Terminal 5 Airport' are the leading airports offering best retail experience for business travelers

3 Global Airport Retail - Business Travelers' Store Visits and Duration

  • 3.1 Business Travelers' Average Shopping Frequency at Airport Retail Stores
    • 3.1.1 Average shopping frequency of business travelers at airport retail stores by age
    • 3.1.2 Average shopping frequency of business travelers at airport retail stores by gender
    • 3.1.3 Average shopping frequency of business travelers at airport retail stores by annual income
    • 3.1.4 Average shopping frequency of business travelers at airport retail stores by region
    • 3.1.5 Average shopping frequency of business travelers at airport retail stores by travel destination
  • 3.2 Business Travelers' Average Time Spent at Airport Retail Outlets
    • 3.2.1 Average time spent by business travelers at airport retail outlets by age
    • 3.2.2 Average time spent by business travelers at airport retail outlets by gender
    • 3.2.3 Average time spent by business travelers at airport retail outlets by annual income
    • 3.2.4 Average time spent by business travelers at airport retail outlets by region
    • 3.2.5 Average time spent by business travelers at airport retail outlets by travel destinations
    • 3.2.6 Average time spent by business travelers at airport retail outlets vs. travel frequency
  • 3.3 Business Travelers' Average Time Spent at Airport FandB Outlets
    • 3.3.1 Average time spent by business travelers at airport FandB outlets by age
    • 3.3.2 Average time spent by business travelers at airport FandB outlets by gender
    • 3.3.3 Average time spent by business travelers at airport FandB outlets by annual income
    • 3.3.4 Average time spent by business travelers at airport FandB outlets by region
    • 3.3.5 Average time spent by business travelers at airport FandB outlets by travel destination
  • 3.4 Business Travelers' Volume of Shopping at Airport Retail Stores
    • 3.4.1 Volume of shopping at airport retail stores by age - business travelers
    • 3.4.2 Volume of shopping at airport retail stores by gender - business travelers
    • 3.4.3 Volume of shopping at airport retail stores by annual income - business travelers
    • 3.4.4 Percentage volume of shopping at airport retail stores by region - business travelers
    • 3.4.5 Volume of shopping at airport retail stores by travel destination - business travelers
  • 3.5 Business Travelers' Purchasing Patterns at Airport Retail Stores

4 Global Airport Retail - Business Travelers' Expenditure Activity

  • 4.1 Business Travelers' Average Expenditure at Airport Outlets
    • 4.1.1 Average expenditure of business travelers at airport outlets by age
    • 4.1.2 Average expenditure of business travelers at airport outlets by gender
    • 4.1.3 Average expenditure of business travelers at airport outlets by annual income
    • 4.1.4 Average expenditure of business travelers at airport outlets by international travel frequency
    • 4.1.5 Average expenditure of business travelers at airport outlets by domestic travel frequency
    • 4.1.6 Average expenditure of business travelers at airport outlets by region
    • 4.1.7 Average expenditure of business travelers at airport outlets by travel destination
    • 4.1.8 Business travelers' expenditure vs. key drivers of demand growth
  • 4.2 Business Travelers' Average Expenditure on Food and Beverages at Airport Outlets
    • 4.2.1 Average expenditure of business travelers on food and beverages at airport outlets by age
    • 4.2.2 Average expenditure of business travelers on food and beverages at airport outlets by gender
    • 4.2.3 Average expenditure of business travelers on food and beverage at airport outlets by annual income
    • 4.2.4 Average expenditure of business travelers on food and beverage at airport outlets by region
    • 4.2.5 Expenditure on food and beverage as part of total expenditure at airport outlets
  • 4.3 Business Travelers' Expenditure on Product Categories
  • 4.4 Business Travelers' Planned Change in Shopping Expenditure at Airport Retail Stores
    • 4.4.1 Planned change of business travelers' shopping expenditure at airport retail stores by age
    • 4.4.2 Planned change of business travelers' shopping expenditure at airport retail stores by gender
    • 4.4.3 Planned change of business travelers' shopping expenditure at airport retail stores by annual income
    • 4.4.4 Planned change of business travelers' shopping expenditure at airport retail stores by region

5 Global Business Travelers' Purchasing Trends at Airport Retail Stores

  • 5.1 Business Travelers' Purchases at Airport Retail Stores - Impulsive vs. Pre-planned
  • 5.2 Business Travelers' Product Trends at Airport Retail Stores - Impulsive vs. Pre-planned
    • 5.2.1 Business travelers' product trends at airport retail stores - pre-planned and impulsive by age
    • 5.2.2 Business travelers' product trends at airport retail stores - pre-planned and impulsive by gender
    • 5.2.3 Business travelers' product trends at airport retail stores - pre-planned and impulsive by annual income
    • 5.2.4 Business travelers' product trends at airport retail stores - pre-planned and impulsive by region
  • 5.3 Significance of Websites in Pre-Planned Purchases - Business Travelers
    • 5.3.1 Significance of websites in pre-planned purchases by age
    • 5.3.2 Significance of websites in pre-planned purchases by gender
    • 5.3.3 Significance of websites in pre-planned purchases by annual income
    • 5.3.4 Significance of websites in pre-planned purchases by travel destination
  • 5.4 Frequency of Utilization by Business Travelers - 'Shop and Collect' Facilities
    • 5.4.1 Frequency of utilization by business travelers - 'shop and collect' facilities by travel frequency
    • 5.4.2 Frequency of utilization by business travelers - 'shop and collect' facilities by age
    • 5.4.3 Frequency of utilization by business travelers - 'shop and collect' facilities by annual income
    • 5.4.4 Frequency of utilization by business travelers - 'shop and collect' facilities by travel destination

6 Global Business Travelers' Survey - Product Trends at Airport Retail Stores

  • 6.1 Most Visible Products in Airport Retail: Business Travelers
    • 6.1.1 Most visible products in airport retail by age - business travelers
    • 6.1.2 Most visible products in airport retail by gender - business travelers
    • 6.1.3 Most visible products in airport retail by annual income - business travelers
    • 6.1.4 Most visible products in airport retail by region - business travelers
    • 6.1.5 Most visible products in airport retail by travel destination - business travelers
  • 6.2 Most Popular Products in Airport Retail: Business Travelers
    • 6.2.1 Most popular products in airport retail by age - business travelers
    • 6.2.2 Most popular products in airport retail by gender - business travelers
    • 6.2.3 Most popular products in airport retail by region - business travelers
    • 6.2.4 Most popular products in airport retail by travel destination - business travelers

7 Global Business Travelers' Trends - Airport Retail Dynamics

  • 7.1 Business Travelers' Key Drivers of Demand Growth in Airport Retail
    • 7.1.1 Business travelers - key drivers of demand growth in airport retail by age
    • 7.1.2 Business travelers - key drivers of demand growth in airport retail by gender
    • 7.1.3 Business travelers - key drivers of demand growth in airport retail by annual income
    • 7.1.4 Business travelers - key drivers of demand growth in airport retail by region
  • 7.2 Business Travelers' Leading Concerns in Shopping at Retail Outlets
    • 7.2.1 Business travelers - leading concerns in shopping at retail outlets by age
    • 7.2.2 Business travelers - leading concerns in shopping at retail outlets by gender
    • 7.2.3 Business travelers - leading concerns in shopping at retail outlets by region
    • 7.2.4 Business travelers - leading concerns in shopping at retail outlets by travel destination
  • 7.3 Significance of Brand Selection during Product Purchase - Business Travelers
    • 7.3.1 Significance of brand selection during product purchase by age - business travelers
    • 7.3.2 Significance of brand selection during product purchase by gender - business travelers
    • 7.3.3 Significance of brand selection during product purchase by region - business travelers
    • 7.3.4 Significance of brand selection during product purchase by travel destination - business travelers

8 Global Business Travelers - Future Developments for Business Growth

  • 8.1 Promotional Offers for Better Footfall at Airport Retail Stores - Business Travelers
    • 8.1.1 Promotional offers for better footfall at Airport Retail Stores by age - business travelers
    • 8.1.2 Promotional offers for better footfall at Airport Retail Stores by gender - business travelers
    • 8.1.3 Promotional offers for better footfall at Airport Retail Stores by annual income - business travelers
    • 8.1.4 Promotional offers for better footfall at Airport Retail Stores by region - business travelers
  • 8.2 Frequently Used Payment Facilities by Business Travelers
    • 8.2.1 Frequently used payment facilities by age - business travelers
    • 8.2.2 Frequently used payment facilities by gender - business travelers
    • 8.2.3 Frequently used payment facilities by annual income - business travelers
    • 8.2.4 Frequently used payment facilities by region - business travelers
  • 8.3 Leading Airports with the Best Retail Experience - Business Travelers
    • 8.3.1 Leading airports with the best retail experience by price - business travelers
    • 8.3.2 Leading airports with the best retail experience by variety - business travelers
    • 8.3.3 Leading airports with the best retail experience by smooth transactions - business travelers
    • 8.3.4 Leading airports with the best retail experience by presence of mainstream retailers - business travelers
    • 8.3.5 Leading airports with the best retail experience by layout and design - business travelers
  • 8.4 Expectations of Additional Facilities in Airport Retail Outlets, 2013-2014

9 Appendix

  • 9.1 Survey Results
  • 9.2 About Canadean
  • 9.3 Disclaimer

List of Tables

  • Table 1: Global Business Traveler Survey Respondents by Annual Income (%), 2013
  • Table 2: Global Business Traveler Survey Respondents by Gender (%), 2013
  • Table 3: Global Business Traveler Survey Respondents by Age (%), 2013
  • Table 4: Global Business Traveler Survey Respondents by Travel Frequency (%), 2013
  • Table 5: Global Business Traveler Survey Respondents by Region (%), 2013
  • Table 6: Global Business Traveler Survey Respondents by Travel Destination (%), 2013
  • Table 7: Average Shopping Frequency of Business Travelers at Airport Retail Stores (% All Respondents), 2013
  • Table 8: Average Shopping Frequency of Business Travelers at Duty-free Airport Retail Stores by Age (%), 2013
  • Table 9: Average Shopping Frequency of Business Travelers at Duty paid Airport Retail Stores by Age (%), 2013
  • Table 10: Average Shopping Frequency of Business Travelers at Duty-free Airport Retail Stores by Gender (%), 2013
  • Table 11: Average Shopping Frequency of Business Travelers at Duty paid Airport Retail Stores by Gender (%), 2013
  • Table 12: Average Shopping Frequency of Business Travelers at Duty-free Airport Retail Stores by Annual Income (%), 2013
  • Table 13: Average Shopping Frequency of Business Travelers at Duty paid Airport Retail Stores by Annual Income (%), 2013
  • Table 14: Average Shopping Frequency of Business Travelers at Duty-free Airport Retail Stores by Region (%), 2013
  • Table 15: Average Shopping Frequency of Business Travelers at Duty paid Airport Retail Stores by Region (%), 2013
  • Table 16: Average Shopping Frequency of Business Travelers at Duty paid Airport Retail Stores by Travel Destinations (%), 2013
  • Table 17: Average Time Spent by Business Travelers at Airport Retail Outlets (% All Respondents), 2012-2013
  • Table 18: Average Time Spent by Business Travelers at Airport Duty-free Retail Outlets by Age (%), 2013
  • Table 19: Average Time Spent by Business Travelers at Airport Duty paid Retail Outlets by Age (%), 2013
  • Table 20: Average Time Spent by Business Travelers at Airport Duty-free Retail Outlets by Gender (%), 2013
  • Table 21: Average Time Spent by Business Travelers at Airport Duty paid Retail Outlets by Gender (%), 2013
  • Table 22: Average Time Spent by Business Travelers at Airport Duty-free Retail Outlets by Annual Income (%), 2013
  • Table 23: Average Time Spent by Business Travelers at Airport Duty paid Retail Outlets by Annual Income (%), 2013
  • Table 24: Average Time Spent by Business Travelers at Airport Duty-free Retail Outlets by Region (%), 2013
  • Table 25: Average Time Spent by Business Travelers at Airport Duty paid Retail Outlets by Region (%), 2013
  • Table 26: Average Time Spent by Business Travelers at Airport Duty-free Retail Outlets by Travel Destinations (%), 2013
  • Table 27: Average Time Spent by Business Travelers at Airport Duty paid Retail Outlets by Travel Destinations (%), 2013
  • Table 28: Average Time Spent by Business Travelers at Duty-free Airport Retail Outlets vs. Travel Frequency (%), 2013
  • Table 29: Average Time Spent by Business Travelers at Duty paid Airport Retail Outlets vs. Travel Frequency (%), 2013
  • Table 30: Average Time Spent by Business Travelers at Airport FandB Outlets (% All Respondents), 2012-2013
  • Table 31: Average Time Spent by Business Travelers at Airport FandB Outlets by Age (%), 2013
  • Table 32: Average Time Spent by Business Travelers at Airport FandB Outlets by Gender (%), 2013
  • Table 33: Average Time Spent by Business Travelers at Airport FandB Outlets by Annual Income (%), 2013
  • Table 34: Average Time Spent by Business Travelers at Airport FandB Outlets by Region (%), 2013
  • Table 35: Average Time Spent by Business Travelers at Airport FandB Outlets by Travel Destinations (%), 2013
  • Table 36: Business Travelers' Volume of Shopping at Airport Retail Stores (% All Respondents), 2012-2013
  • Table 37: Business Travelers' Volume of Shopping at Airport Retail Stores by Age (% of Total Retail Spend), 2013
  • Table 38: Business Travelers' Volume of Shopping at Airport Retail Stores by Gender (% of Total Retail Spend), 2013
  • Table 39: Business Travelers' Volume of Shopping at Airport Retail Stores by Annual Income (% of Total Retail Spend), 2013
  • Table 40: Business Travelers' Purchasing Patterns at Airport Retail Stores (% All Respondents), 2013
  • Table 41: Business Travelers' Average Expenditure at Airport Outlets (% All Respondents), 2012-2013
  • Table 42: Business Travelers' Average Expenditure at Duty-free Airport Outlets by Age (%), 2013
  • Table 43: Business Travelers' Average Expenditure at Duty paid Airport Outlets by Age (%), 2013
  • Table 44: Business Travelers' Average Expenditure at Duty-free Airport Outlets by Gender (%), 2013
  • Table 45: Business Travelers' Average Expenditure at Duty paid Airport Outlets by Gender (%), 2013
  • Table 46: Business Travelers' Average Expenditure at Duty-free Airport Outlets by Annual Income (%), 2013
  • Table 47: Business Travelers' Average Expenditure at Duty paid Airport Outlets by Annual Income (%), 2013
  • Table 48: Business Travelers Average Expenditure at Duty-Free Airport Outlets by International Travel Frequency (%), 2013
  • Table 49: Business Travelers' Average Expenditure at Duty paid Airport Outlets by International Travel Frequency (%), 2013
  • Table 50: Business Travelers' Average Expenditure at Duty-free Airport Outlets by Domestic Travel Frequency (%), 2013
  • Table 51: Business Travelers' Average Expenditure at Duty paid Airport Outlets by Domestic Travel Frequency (%), 2013
  • Table 52: Business Travelers' Average Expenditure at Duty-free Airport Outlets by Region (%), 2013
  • Table 53: Business Travelers' Average Expenditure at Duty paid Airport Outlets by Region (%), 2013
  • Table 54: Business Travelers' Average Expenditure at Duty-free Airport Outlets by Travel Destination (%), 2013
  • Table 55: Business Travelers' Average Expenditure at Duty paid Airport Outlets by Travel Destination (%), 2013
  • Table 56: Business Travelers' Expenditure vs. Key Drivers of Demand Growth - Duty-free (%), 2013
  • Table 57: Business Travelers' Expenditure vs. Key Drivers of Demand Growth - Duty paid (%), 2013
  • Table 58: Business Travelers' Average Expenditure on Food and Beverages at Airport Outlets (% All Respondents), 2012-2013
  • Table 59: Business Travelers' Average Expenditure on Food and Beverages at Airport Outlets by Age (%), 2013
  • Table 60: Business Travelers' Average Expenditure on Food and Beverages at Airport Outlets by Gender (%), 2013
  • Table 61: Business Travelers' Average Expenditure on Food and Beverages at Airport Outlets by Annual Income (%), 2013
  • Table 62: Business Travelers' Average Expenditure on Food and Beverages at Airport Outlets by Region (%), 2013
  • Table 63: Business Travelers' Expenditure at Airport Outlets vs. Expenditure on Food and Beverage - Duty-free and Duty paid (%), 2013
  • Table 64: Business Travelers' Average Expenditure on Product Categories (US$), 2013
  • Table 65: Business Travelers' Planned Change in Shopping Expenditure at Airport Retail Stores (% All Respondents), 2012-2013
  • Table 66: Business Travelers' Planned Change in Shopping Expenditure at Airport Retail Stores by Age (%), 2013
  • Table 67: Business Travelers' Planned Change in Shopping Expenditure at Airport Retail Stores by Annual Income (%), 2013
  • Table 68: Business Travelers' Planned Change in Shopping Expenditure at Airport Retail Stores by Region (%), 2013
  • Table 69: Business Travelers' Purchases at Airport Retail Stores - Impulsive vs. Pre-planned (% All Respondents), 2013
  • Table 70: Business Travelers' Pre-planned and Impulsive Product Trends at Airport Retail Stores (% All Respondents), 2013
  • Table 71: Business Travelers' Pre-planned Product Trends at Airport Retail Stores by Age (%), 2013
  • Table 72: Business Travelers' impulsive Product Trends at Airport Retail Stores by Age (%), 2013
  • Table 73: Business Travelers' Pre-planned Product Trends at Airport Retail Stores by Gender (%), 2013
  • Table 74: Business Travelers' Impulsive Product Trends at Airport Retail Stores by Gender (%), 2013
  • Table 75: Business Travelers' Pre-planned Product Trends at Airport Retail Stores by Annual Income (%), 2013
  • Table 76: Business Travelers' Impulsive Product Trends at Airport Retail Stores by Annual Income (%), 2013
  • Table 77: Business Travelers' Pre-Planned Product Trends at Airport Retail Stores by Region (%), 2013
  • Table 78: Business Travelers' Impulsive Product Trends at Airport Retail Stores by Region (%), 2013
  • Table 79: Significance of Websites in Pre-Planned Purchases - Business Travelers (%), 2013
  • Table 80: Significance of Websites in Pre-Planned Purchases by Age - Business Travelers (%), 2013
  • Table 81: Significance of Websites in Pre-Planned Purchases by Gender - Business Travelers (%), 2013
  • Table 82: Significance of Websites in Pre-Planned Purchases by Annual Income - Business Travelers (%), 2013
  • Table 83: Significance of Websites in Pre-Planned Purchases by Travel Destination - Business Travelers (%), 2013
  • Table 84: Frequency of Utilization by Business Travelers - 'Shop and Collect' Facilities (%), 2013
  • Table 85: Frequency of Utilization by Business Travelers - 'Shop and Collect' Facilities (% 'International Travel'), 2013
  • Table 86: Frequency of Utilization by Business Travelers - 'Shop and Collect' Facilities (% 'Domestic Travel'), 2013
  • Table 87: Frequency of Utilization by Business Travelers - 'Shop and Collect' Facilities by Age (%), 2013
  • Table 88: Frequency of Utilization by Business Travelers - 'Shop and Collect' Facilities by Annual Income (%), 2013
  • Table 89: Frequency of Utilization by Business Travelers - 'Shop and Collect' Facilities by Travel Destination (%), 2013
  • Table 90: Most Visible Products in Airport Retail: Business Travelers (Retail Space Index), 2013
  • Table 91: Most Visible Products in Airport Retail: Business Travelers (%), 2013
  • Table 92: Most Visible Products in Airport Retail by Age: Business Travelers (%), 2013
  • Table 93: Most Visible Products in Airport Retail by Gender: Business Travelers (%), 2013
  • Table 94: Most Visible Products in Airport Retail by Annual Income: Business Travelers (%), 2013
  • Table 95: Most Visible Products in Airport Retail by Region: Business Travelers (%), 2013
  • Table 96: Most Visible Products in Airport Retail by Travel Destination: Business Travelers (%), 2013
  • Table 97: Most Popular Products in Airport Retail: Business Travelers (% All Respondents), 2013
  • Table 98: Most Popular Products in Duty-free Airport Retail by Age: Business Travelers (%), 2013
  • Table 99: Most Popular Products in Duty Paid Airport Retail: Business Travelers (%), 2013
  • Table 100: Most Popular Products in Duty-free Airport Retail by Gender: Business Travelers (%), 2013
  • Table 101: Most Popular Products in Duty-free Airport Retail by Region: Business Travelers (%), 2013
  • Table 102: Most Popular Products in Duty Paid Airport Retail by Region: Business Travelers (%), 2013
  • Table 103: Most Popular Products in Duty-free Airport Retail by Travel Destination: Business Travelers (%), 2013
  • Table 104: Most Popular Products in Duty Paid Airport Retail by Travel Destination: Business Travelers (%), 2013
  • Table 105: Key Drivers of Business Travelers' Demand Growth in Airport Retail (% All Respondents), 2013
  • Table 106: Key Drivers of Business Travelers' Demand Growth in Airport Retail by Age (% Most motivating), 2013
  • Table 107: Key Drivers of Business Travelers' Demand Growth in Airport Retail by Gender (% Most motivating), 2013
  • Table 108: Key Drivers of Business Travelers' Demand Growth in Airport Retail by Annual Income (% Most motivating), 2013
  • Table 109: Key Drivers of Business Travelers' Demand Growth in Airport Retail by Region (% Most motivating), 2013
  • Table 110: Leading Concerns of Business Travelers in Shopping at Retail Outlets (%), 2012-2013
  • Table 111: Leading Concerns of Business Travelers in Shopping at Retail Outlets by Age (%), 2013
  • Table 112: Leading Concerns of Business Travelers in Shopping at Retail Outlets by Gender (%), 2013
  • Table 113: Leading Concerns of Business Travelers in Shopping at Retail Outlets by region (%), 2013
  • Table 114: Leading Concerns of Business Travelers in Shopping at Retail Outlets by region (%), 2013
  • Table 115: Significance of Brand Selection during Product Purchase (% All Respondents), 2013
  • Table 116: Domestic Brand Selection during Product Purchase by Age - Business Travelers (%), 2013
  • Table 117: Global Brand Selection during Product Purchase by Gender - Business Travelers (%), 2013
  • Table 118: Domestic Brand Selection during Product Purchase by Region - Business Travelers (%), 2013
  • Table 119: Domestic Brand Selection during Product Purchase by Travel Destination - Business Travelers (%), 2013
  • Table 120: Global Brand Selection during Product Purchase by Travel Destination - Business Travelers (%), 2013
  • Table 121: Promotional Offers for Better Footfall at Airport Retail Stores - Business Travelers (% All Respondents), 2013
  • Table 122: Promotional Offers for Better Footfall at Airport Retail Stores by Age - Business Travelers (%), 2013
  • Table 123: Promotional Offers for Better Footfall at Airport Retail Stores by Gender - Business Travelers (%), 2013
  • Table 124: Promotional Offers for Better Footfall at Airport Retail Stores by Region - Business Travelers (%), 2013
  • Table 125: Frequently Used Payment Facilities by Business Travelers (% All Respondents), 2013
  • Table 126: Frequently Used Payment Facilities by Business Travelers by Age (%), 2013
  • Table 127: Frequently Used Payment Facilities by Business Travelers by Gender (%), 2013
  • Table 128: Frequently Used Payment Facilities by Business Travelers by Annual Income (%), 2013
  • Table 129: Frequently Used Payment Facilities by Business Travelers by Region (%), 2013
  • Table 130: Leading Airports with the Best Retail Experience for Business Travelers by Price
  • Table 131: Leading Airports with the Best Retail Experience for Business Travelers by Variety
  • Table 132: Leading Airports with the Best Retail Experience for Business Travelers by Smooth Transactions/Processes
  • Table 133: Leading Airports with the Best Retail Experience for Business Travelers by Presence of Mainstream Retailers
  • Table 134: Leading Airports with the Best Retail Experience for Business Travelers by Layout and Design
  • Table 135: Additional Facilities to Increase Business Travelers Footfall at Airport Retail Outlets
  • Table 136: Survey Results

List of Figures

  • Figure 1: Average Shopping Frequency of Business Travelers at Airport Retail Stores (% All Respondents), 2013
  • Figure 2: Average Shopping Frequency of Business Travelers at Duty-free Airport Retail Stores by Age (%), 2013
  • Figure 3: Average Shopping Frequency of Business Travelers at Duty paid Airport Retail Stores by Age (%), 2013
  • Figure 4: Average Shopping Frequency of Business Travelers at Duty-free Airport Retail Stores by Gender (%), 2013
  • Figure 5: Average Shopping Frequency of Business Travelers at Duty paid Airport Retail Stores by Gender (%), 2013
  • Figure 6: Average Shopping Frequency of Business Travelers at Duty-free Airport Retail Stores by Annual Income (%), 2013
  • Figure 7: Average Shopping Frequency of Business Travelers at Duty paid Airport Retail Stores by Annual Income (%), 2013
  • Figure 8: Average Shopping Frequency of Business Travelers at Duty-free Airport Retail Stores by Region (%), 2013
  • Figure 9: Average Shopping Frequency of Business Travelers at Duty paid Airport Retail Stores by Region (%), 2013
  • Figure 10: Average Shopping Frequency of Business Travelers at Duty-free Airport Retail Stores by Travel Destinations (%), 2013
  • Figure 11: Average Shopping Frequency of Business Travelers at Duty paid Airport Retail Stores by Travel Destinations (%), 2013
  • Figure 12: Average Time Spent by Business Travelers at Airport Retail Outlets (% All Respondents), 2012-2013
  • Figure 13: Average Time Spent by Business Travelers at Airport Duty-free Retail Outlets by Age (%), 2013
  • Figure 14: Average Time Spent by Business Travelers at Airport Duty paid Retail Outlets by Age (%), 2013
  • Figure 15: Average Time Spent by Business Travelers at Airport Duty-free Retail Outlets by Gender (%), 2013
  • Figure 16: Average Time Spent by Business Travelers at Airport Duty paid Retail Outlets by Gender (%), 2013
  • Figure 17: Average Time Spent by Business Travelers at Airport Duty-free Retail Outlets by Annual Income (%), 2013
  • Figure 18: Average Time Spent by Business Travelers at Airport Duty paid Retail Outlets by Annual Income (%), 2013
  • Figure 19: Average Time Spent by Business Travelers at Airport Duty-free Retail Outlets by Region (%), 2013
  • Figure 20: Average Time Spent by Business Travelers at Airport Duty paid Retail Outlets by Region (%), 2013
  • Figure 21: Average Time Spent by Business Travelers at Airport FandB Outlets (% All Respondents), 2012-2013
  • Figure 22: Average Time Spent by Business Travelers at Airport FandB Outlets by Age (%), 2013
  • Figure 23: Average Time Spent by Business Travelers at Airport FandB Outlets by Gender (%), 2013
  • Figure 24: Average Time Spent by Business Travelers at Airport FandB Outlets by Annual Income (%), 2013
  • Figure 25: Average Time Spent by Business Travelers at Airport FandB Outlets by Region (%), 2013
  • Figure 26: Average Time Spent by Business Travelers at Airport FandB Outlets by Travel Destinations (%), 2013
  • Figure 27: Business Travelers' Volume of Shopping at Airport Retail Stores (% All Respondents), 2012-2013
  • Figure 28: Business Travelers' Volume of Shopping at Airport Retail Stores by Age (% of Total Retail Spend), 2013
  • Figure 29: Business Travelers' Volume of Shopping at Airport Retail Stores by Gender (% of Total Retail Spend), 2013
  • Figure 30: Business Travelers' Volume of Shopping at Airport Retail Stores by Annual Income (% of Total Retail Spend), 2013
  • Figure 31: Business Travelers' Volume of Shopping at Airport Retail Stores by Region (% of Total Retail Spend), 2013
  • Figure 32: Average Time Spent by Business Travelers Eating and Drinking at Airport Outlets by Travel Destinations (%), 2013
  • Figure 33: Business Travelers' Average Expenditure at Airport Outlets (% All Respondents), 2012-2013
  • Figure 34: Business Travelers' Average Expenditure at Duty-free Airport Outlets by Age (%), 2013
  • Figure 35: Business Travelers' Average Expenditure at Duty paid Airport Outlets by Age (%), 2013
  • Figure 36: Business Travelers' Average Expenditure at Duty-free Airport Outlets by Gender (%), 2013
  • Figure 37: Business Travelers' Average Expenditure at Duty paid Airport Outlets by Gender (%), 2013
  • Figure 38: Business Travelers' Average Expenditure at Duty-free Airport Outlets by Annual Income (%), 2013
  • Figure 39: Business Travelers' Average Expenditure at Duty paid Airport Outlets by Annual Income (%), 2013
  • Figure 40: Business Travelers' Average Expenditure at Duty-free Airport Outlets by Region (%), 2013
  • Figure 41: Business Travelers' Average Expenditure at Duty paid Airport Outlets by Region (%), 2013
  • Figure 42: Business Travelers' Expenditure vs. Key Drivers of Demand Growth - Duty-free (%), 2013
  • Figure 43: Business Travelers' Average Expenditure on Food and Beverages at Airport Outlets (% all respondents), 2012-2013
  • Figure 44: Business Travelers' Average Expenditure on Food and Beverages at Airport Outlets by Age (%), 2013
  • Figure 45: Business Travelers' Average Expenditure on Food and Beverages at Airport Outlets by Gender (%), 2013
  • Figure 46: Business Travelers' Average Expenditure on Food and Beverages at Airport Outlets by Annual Income (%), 2013
  • Figure 47: Business Travelers' Average Expenditure on Food and Beverages at Airport Outlets by Region (%), 2013
  • Figure 48: Business Travelers' Expenditure on Product Categories (% All Respondents), 2013
  • Figure 49: Business Travelers' Planned Change in Shopping Expenditure at Airport Retail Stores (% All Respondents), 2012-2013
  • Figure 50: Business Travelers' Planned Change in Shopping Expenditure at Airport Retail Stores by Gender (%), 2013
  • Figure 51: Business Travelers' Planned Change in Shopping Expenditure at Airport Retail Stores by Region (%), 2013
  • Figure 52: Business Travelers' Purchases at Airport Retail Stores - Impulsive vs. Pre-planned (% All Respondents), 2013
  • Figure 53: Business Travelers' Pre-planned and Impulsive Product Trends at Airport Retail Stores (% All Respondents), 2013
  • Figure 54: Significance of Websites in Pre-Planned Purchases - Business Travelers (%), 2013
  • Figure 55: Significance of Websites in Pre-Planned Purchases by Age - Business Travelers (%), 2013
  • Figure 56: Significance of Websites in Pre-Planned Purchases by Gender - Business Travelers (%), 2013
  • Figure 57: Significance of Websites in Pre-Planned Purchases by Annual Income - Business Travelers (%), 2013
  • Figure 58: Significance of Websites in Pre-Planned Purchases by Travel Destination - Business Travelers (%), 2013
  • Figure 59: Frequency of Utilization by Business Travelers - 'Shop and Collect' Facilities (%), 2013
  • Figure 60: Frequency of Utilization by Business Travelers - 'Shop and Collect' Facilities (% 'International Travel'), 2013
  • Figure 61: Frequency of Utilization by Business Travelers - 'Shop and Collect' Facilities (% 'Domestic Travel'), 2013
  • Figure 62: Frequency of Utilization by Global Business Travelers - 'Shop and Collect' Facilities by Age (%), 2013
  • Figure 63: Frequency of Utilization by Business Travelers - 'Shop and Collect' Facilities by Annual Income (%), 2013
  • Figure 64: Most Visible Products in Airport Retail: Business Travelers (Retail Space Index), 2013
  • Figure 65: Most Visible Products in Airport Retail: Business Travelers (%), 2013
  • Figure 66: Most Visible Products in Airport Retail by Age: Business Travelers (%), 2013
  • Figure 67: Most Visible Products in Airport Retail by Gender Business Travelers (%), 2013
  • Figure 68: Most Visible Products in Airport Retail by Region: Business Travelers (%), 2013
  • Figure 69: Most Visible Products in Airport Retail by Travel Destination: Business Travelers (%), 2013
  • Figure 70: Most Popular Products in Airport Retail: Business Travelers (% All Respondents), 2013
  • Figure 71: Most Popular Products in Duty Paid Airport Retail by Gender: Business Travelers (%), 2013
  • Figure 72: Key Drivers of Business Travelers' Demand Growth in Airport Retail (% All Respondents), 2013
  • Figure 73: Key Drivers of Business Travelers' Demand Growth in Airport Retail by Gender (% Most motivating), 2013
  • Figure 74: Key Drivers of Business Travelers' Demand Growth in Airport Retail by Region (% Most motivating), 2013
  • Figure 75: Leading Concerns of Business Travelers in Shopping at Retail Outlets (%), 2012-2013
  • Figure 76: Leading Concerns of Business Travelers in Shopping at Retail Outlets by Gender (%), 2013
  • Figure 77: Global Brand Selection during Product Purchase by Age - Business Travelers (%), 2013
  • Figure 78: Domestic Brand Selection during Product Purchase by Gender - Business Travelers (%), 2013
  • Figure 79: Global Brand Selection during Product Purchase by Region - Business Travelers (%), 2013
  • Figure 80: Promotional Offers for Better Footfall at Airport Retail Stores - Business Travelers (% All Respondents), 2013
  • Figure 81: Promotional Offers for Better Footfall at Airport Retail Stores by Gender - Business Travelers (%), 2013
  • Figure 82: Promotional Offers for Better Footfall at Airport Retail Stores by Annual Income - Business Travelers (%), 2013
  • Figure 83: Frequently Used Payment Facilities by Business Travelers (% All Respondents), 2013
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