Improving Outcomes through Patient Engagement Programs
Low adherence and compliance is a problem that plagues not only life science companies but also whole health systems, including patients who suffer needlessly and payers who fall short in driving desired outcomes.
In answer, companies show new determination to create patient-centric initiatives that will supplant the traditional, formulaic approaches of the past. Dedicated patient engagement teams are rising in prominence, and programs focused on healthcare consumers are working with larger and larger budgets. New tools, especially on digital and mobile platforms, create exciting opportunities for patient education, engagement and relationship management.
This report provides data for patient-focused organizations to build or reinforce their adherence and compliance programs - and to address the hurdles that make these undertakings such challenging endeavors.
Patient engagement ultimately comes down to effective programs. Use the report's benchmark data to marshal critical financial and staffing resources, choose appropriate channels and tools, and drive implementation across markets.
Dedicated patient teams increase any organization's ability to understand end users and address real consumers' wants, needs and fears. Track the departments and subfunctions involved in the development of dedicated groups, and understand their structures and reporting lines.
Look inside companies as they manage the difficult evolution toward patient-centric operations - and explore common external and internal challenges that face any group trying to improve patient engagement.
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