Profiting from Contact Center Outsourcing in Botswana

This publication has been discontinued on July 19, 2011.

Introduction

Abstract

Overview

Introduction

The Botswana contact center industry aims to provide investors with contact center services at a lower cost than those found in established offshore locations. Botswanas political and economic stability are compelling, but challenges related to high telco costs and scalability also exist.

Scope

• Market size and composition: how Botswanas market is set to grow over the coming years.
• Business issues: what are the key competitive challenges faced by Botswana vendors from the standpoint of local issues and global competition.
• Strategic recommendations: what Botswana vendors can do to overcome local and global challenges in order to profit in the long-term.

Report Highlights

Botswana has moved aggressively to pursue contact center outsourcing as a new business sector, an initiative that has the support of the private and public sectors.

Some of Botswanas key strengths include excellent English-language skills, generous incentives and economic stability. However, investors need to be wary of limited scalability and high telco charges.

Botswana has potential for investors looking for offshore diversification. As well, there is also potential to develop back-office functions in Botswana, further adding to the value proposition.

Reasons to Purchase

• Learn about the current size of Botswanas offshore market.
• Comprehend the challenges faced by Botswana vendors on a daily basis.
• Identify new strategies for competing in Botswanas offshore market.

Table of Contents

• ABOUT DATAMONITOR
• INTRODUCTION
  • Outline of the brief
  • Why are we talking about Botswana?
  • Contact center outsourcing in Botswana - Market Context
    • Market sizing
    • Market characteristics
  • Contact center outsourcing in Botswana - SWOT Analysis
  • Strengths
  • Weaknensses
  • Opportunities
  • Threats
  • Strategic recommendations
• APPENDIX
  • Future readings
  • Relevant links
  • SPP writing team
  • How to contact experts in your industry
  • List of Tables
    • Table 1: Outsourced offshore agent position forecast: Botswana, 2006 - 2010
    • Table 2: Botswana international telco charges: selected destinations
  • List of Figures
    • Figure 1: Outsourced US agent positions, 2004 - 2009
    • Figure 2: Outsourced offshore agent position forecast: Botswana, 2006 - 2010
    • Figure 3: Botswana GDP growth, 2002 - 2005

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