Business Trends: Manufacturing Technology - Understanding your customer (Customer Focus)

This publication has been discontinued on July 19, 2011.

Introduction

Abstract

Overview

Introduction

Outsourcing within the manufacturing industry is a hot topic within multiple different industries. As manufacturers look to cut costs, outsourcing appeals to many, however there are multiple areas where they can begin. There are two core types of outsourcing manufacturers are looking at: operational outsoucing and traditional BPO.

Scope

• Looks at end-user data with respect to changing outsourcing strategies.
• Covers both operational outsourcing (production, product design and logistics), along with traditional BPO (HR, financials, customer interaction).

Report Highlights

Overall, the rate of contract manufacturing is increasing throughout the industry and vendors should be aware of how they can position their solutions within this environment. Solutions such as PLM that can facilitate the input of contract manufacturers in the design process will ensure that manufacturers face less risk.

Reasons to Purchase

• Understand the intentions of manufacturers to change their outsourcing activities within operational and traditional areas of outsourcing.
• Explore the implications for vendors of changing outsourcing strategies within the manufacturing industry.

Table of Contents

• DATAMONITOR VIEW
  • CATALYST
  • SUMMARY
  • METHODOLOGY
• ANALYSIS
  • Operational outsourcing is increasing at a steady rate as manufacturers look to specialize
    • Manufacturing outsourcing is still a growing market but the cost of logistics is rising
    • Product design is helping manufacturers bring better, safer products to market faster
    • Logistics has been the traditional area of operational outsourcing and remains a key industry
  • Horizontal BPO continues to grow, driven by customer interaction outsourcing
    • Human resource management is a low priority for manufacturers looking to outsource
    • Finance and accounting is experiencing slow growth as manufacturers continue to rely on ERP systems
    • Customer support is currently a 'boom' area for manufacturers after competitive differentiation
• APPENDIX
  • Definitions
  • Extended methodology
  • Further reading
  • Ask the analyst
  • List of Tables
    • Table 1: Manufacturing outsourcing intentions for the following 12 months
    • Table 2: Product design outsourcing intentions for the following 12 months
    • Table 3: Logistics outsourcing intentions for the following 12 months
    • Table 4: Human resource management outsourcing intentions for the following 12 months
    • Table 5: Accounting and finance outsourcing intentions for the following 12 months
    • Table 6: Customer support outsourcing intentions for the following 12 months
  • List of Figures
    • Figure 1: Manufacturing outsourcing intentions for the following 12 months
    • Figure 2: Product design outsourcing intentions for the following 12 months
    • Figure 3: Logistics outsourcing intentions for the following 12 months
    • Figure 4: Human resource management outsourcing intentions for the following 12 months
    • Figure 5: Accounting and finance outsourcing intentions for the following 12 months
    • Figure 6: Customer support outsourcing intentions for the following 12 months

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