Global Market Trends for Speech Analytics (Databook)

This publication has been discontinued on July 19, 2011.

Introduction

Abstract

Overview

Introduction

Speech analytics is moving from a tool for governmental intelligence work to a commercially viable proposition in customer service.

Scope

• Draws from existing Datamonitor research on agent positions, CRM, and quality monitoring.
• Draws from in-depth interviews with 12 vendors in the market.

Highlights

Offers revenue projections 2005-2010 for the 4 major global regions (North America, APAC, CALA, and EMEA,) and segments out opportunity by 12 verticals.

Reasons to Purchase

• Delivers a statistical and graphical overview of spending in the emerging market for speech analytics.
• Provides a clear picture of spending trends on this emerging technology at a critical stage in its adoption.

Table of Contents

• CHAPTER 1 INTRODUCTION
  • What is this report about?
  • Catalyst
  • Methodology
  • Definitions
• CHAPTER 2 SPEECH ANALYTICS MARKET OVERVIEW
  • Speech analytics market overview
• CHAPTER 3 APPENDIX
  • Further reading
  • Ask the analyst
  • List of Tables
    • Table 1: Speech analytics definitions
    • Table 2: Global market for speech analytics, 2005-2010
    • Table 3: Global market for speech analytics by percentage
    • Table 4: APAC market for speech analytics, 2005-2010
    • Table 5: CALA market for speech analytics, 2005-2010
    • Table 6: EMEA market for speech analytics, 2005-2010
    • Table 7: North American market for speech analytics, 2005-2010
    • Table 8: Vertical market segmentation of speech analytics 2005- 2010
  • List of Figures
    • Figure 1: Global market for speech analytics, 2005-2010
    • Figure 2: Global market for speech analytics by percentage
    • Figure 3: APAC market for speech analytics, 2005-2010
    • Figure 4: CALA market for speech analytics, 2005-2010
    • Figure 5: EMEA market for speech analytics, 2005-2010
    • Figure 6: North American market for speech analytics, 2005-2010
    • Figure 7: Vertical market segmentation of speech analytics, 2005
    • Figure 8: Vertical market segmentation of speech analytics, 2010

Related Reports