Mapping the Market for Enterprise Infrastructure Outsourcing (Review Report)

This publication has been discontinued on July 19, 2011.

Introduction

Abstract

Overview

Introduction

Infrastructure outsourcing spans a broad range of technologies, from data centers through to desktop management. This review report comprehensively examines the infrastructure services space providing insight into trends, market size and forecast and end-user investment priorities.

Scope

• Covers data center services, desktop, maintenance/support/break-fix, network and communications and security and privacy.
• Analysis is global in scope covering all BPO service areas, key regions and countries, and across verticals.

Report Highlights

This report allows the reader to both explore and understand the infrastructure services market from a technology, market and end-user perspective. Key features of this market including offshoring, technology development and vertical adoption are explored providing a complete picture of this growing market.

Reasons to Purchase

• Understand the key influencers shaping the infrastructure services market.
• Explore the key growth areas and vendor opportunity across infrastructure service types.
• Overcome the roadblocks to adoption found in security, location and control issues.

Table of Contents

• CATALYST
• SUMMARY
• METHODOLOGY
• EXECUTIVE SUMMARY
  • Introduction
  • Infrastructure outsourcing and managed services (Market Focus)
  • The top infrastructure priorities in 2006 (Customer Focus)
  • Trends in infrastructure services (Databook)
  • Summary
  • Solid, if unspectacular, growth is forecast in infrastructure outsourcing & managed services
    • Infrastructure services form one piece of the wider outsourcing/managed services opportunity
  • Managed and outsourced network services represent a large but slow-growing market
    • The managed and outsourced network services market is extremely mature
    • The network is increasingly viewed as a revenue generating stream
    • Trends in mobility, security and applications are influencing networking contracts
    • Security is now permeating most networking services contracts
    • There is no particular sector bias in terms of the market opportunity by vertical market
    • Geographical revenue variations reflect general trends in IT services
  • The hosting services market has now fully recovered from its recent difficulties
  • Storage services revenue growth is strong relative to other infrastructure services
  • Security & privacy managed services is the fastest growing infrastructure services market
  • Managed and outsourced desktop services is a mature infrastructure services market
  • Desktop maintenance / support / break-fix is a low-growth market opportunity
• THE TOP INFRASTRUCTURE PRIORITIES IN 2006 (CUSTOMER FOCUS)
  • Summary
  • Network, voice/data convergence and security services are the highest growth markets
    • The need to roll-out next generation networks and secure them is the key driver
  • Almost 40% of organizations are likely to outsource aspects of their infrastructure in the next two years
  • Security and privacy outsourcing is key piece of next generation network roll out
  • Summary
• TRENDS IN INFRASTRUCTURE SERVICES (DATABOOK)
  • Summary
  • Infrastructure services globally, 2004-2008
  • Infrastructure services in the Asia Pacific, 2004-2008
  • Infrastructure services in Europe, 2004-2008
  • Infrastructure services in Latin America, 2004-2008
  • Infrastructure services in Middle East/Africa, 2004-2008
  • Infrastructure services in North America, 2004-2008
  • Infrastructure services globally by vertical
• APPENDIX
  • Definitions
  • Ask the analyst
  • List of Tables
    • Table 1: Infrastructure managed services market revenues 2005 to 2009 ($ millions)
    • Table 2: Global managed and outsourced network services market revenues 2005 to 2009 ($ millions)
    • Table 3: Global hosting services market revenues 2005 to 2009 ($ millions)
    • Table 4: Global managed and outsourced storage services market revenues 2005 to 2009 ($ millions)
    • Table 5: Security & privacy managed services market revenues 2005 to 2009 ($ millions)
    • Table 6: Managed and outsourced desktop services market revenues 2005 to 2009 ($ millions)
    • Table 7: Desktop maintenance / support / break-fix market revenues 2005 to 2009 ($ millions)
    • Table 8: Likely to outsource infrastructure in the next two years by technology area
    • Table 9: Likely to outsource network & voice/data convergence in the next two years
    • Table 10: Likely to outsource security and privacy in the next two years
    • Table 11: Infrastructure services globally, 2004-2008
    • Table 12: Infrastructure services in the Asia Pacific, 2004-2008
    • Table 13: Infrastructure services in Europe, 2004-2008
    • Table 14: Infrastructure services in Latin America, 2004-2008
    • Table 15: Infrastructure services in Middle East/Africa, 2004-2008
    • Table 16: Infrastructure services in North America, 2004-2008
    • Table 17: Infrastructure services globally by vertical
    • Table 18: Infrastructure services globally in the communications vertical, 2004-2008
    • Table 19: Infrastructure services in the consumer industries vertical, 2004-2008
    • Table 20: Infrastructure services globally in the energy vertical, 2004-2008
    • Table 21: Infrastructure services globally in the financial services vertical, 2004-2008
    • Table 22: Infrastructure services globally in the government vertical, 2004-2008
    • Table 23: Infrastructure services globally in the healthcare vertical, 2004-2008
    • Table 24: Infrastructure services globally in the manufacturing vertical, 2004-2008
    • Table 25: Infrastructure services globally in the ' other' vertical, 2004-2008
    • Table 26: Infrastructure services globally in the transportation vertical, 2004-2008
  • List of Figures
    • Figure 1: Enterprise outsourcing and managed services market conceptualization
    • Figure 2: Solid, if unspectacular, growth is forecast in infrastructure outsourcing and managed services
    • Figure 3: Managed and outsourced network services represent a significant opportunity
    • Figure 4: Hosting services is the largest of the managed and outsourced infrastructure services markets
    • Figure 5: Managed storage services represent the bulk of the available market revenue
    • Figure 6: Strong revenue growth is forecast in the security & privacy managed services market
    • Figure 7: Steady, if somewhat subdued, growth is forecast in managed and outsourced desktop services
    • Figure 8: There is a shift away from on-site support towards remote delivery of desktop services
    • Figure 9: Likely to outsource infrastructure in the next two years by technology area
    • Figure 10: Likely to outsource network & voice/data convergence in the next two years
    • Figure 11: Likely to outsource security and privacy in the next two years
    • Figure 12: Infrastructure services globally, 2004-2008
    • Figure 13: Infrastructure services mix in globally, 2005 and 2008
    • Figure 14: Infrastructure services in the Asia Pacific, 2004-2008
    • Figure 15: Infrastructure services in Europe, 2004-2008
    • Figure 16: Infrastructure services in Latin America, 2004-2008
    • Figure 17: Infrastructure services in Middle East/Africa, 2004-2008
    • Figure 18: Infrastructure services in North America, 2004-2008
    • Figure 19: Infrastructure services globally by vertical, 2005 and 2008

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