A Vendor's Guide to First Responder Policy Frameworks (Customer Focus)

This publication has been discontinued on July 19, 2011.

Introduction

Abstract

Overview

Introduction

A systemic inability to collaborate across jurisdictions, disciplines and levels of government contribute to first responders' lack of interoperability. Two dominant governance models have emerged as governments address their interoperability issues - statewide plans and regional consortia. This report evaluates each model and provides advice to vendors developing go-to-market strategies.

Scope

• Based on a panel of North American state and local public safety agencies
• Analysis of statewide communications interoperability plans and regional interoperability consortia

Report Highlights

For public safety agencies, true interoperability relies on compatible or interconnected communications technology as well as policy structures that support collaboration with external organizations.

Vendors must recognize that technology is only one component in an intricate process towards interoperability. It is therefore imperative that vendors understand the governance structures developed by state and local governments to support interoperability and tailor their solutions to suit each potential customer.

Reasons to Purchase

• Understand the governance models adopted by public safety agencies to improve interoperability
• Validate your market messaging and positioning in the public safety market
• Tailor your state and local solutions strategy to address specific pain points facing agencies

Table of Contents

• CATALYST
• SUMMARY
• METHODOLOGY
• ANALYSIS
  • Policy and governance changes are critical to developing true interoperability
    • Systemic factors limit cooperation across jurisdictions and agencies
    • Vendors must think beyond technology solutions
  • There is no one-size-fits-all governance structure for interoperability
    • Statewide plans set standards for local governments
    • Regional consortia address interoperability proactively
    • Statewide and regional models both provide opportunities for vendors
• ACTIONS
  • Understand the differences between statewide and regional approaches to interoperability
  • Stay ahead of market changes to adapt to changing views of interoperability
• APPENDIX
  • References
  • Definitions
  • Further reading
  • Ask the analyst
  • List of Figures
    • Figure 1: Organizational barriers contributed to ineffective response during 9/11 and Hurricane Katrina
    • Figure 2: DHS recommends agencies move towards interoperability by focusing on five core elements
    • Figure 3: Existing cooperation procedures inhibit further achievement of interoperability

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