Decision Matrix: Selecting a Voice/Data Convergence Vendor (Competitor Focus)

This publication has been discontinued on July 19, 2011.

Introduction

Abstract

Overview

Introduction

Voice/data convergence technologies are beginning to mature and are becoming more widely adopted by enterprises. At the same time vendors are consolidating in order to gain a stronger market position. This report aims to help enterprises select a vendor based on its technology strength, reputation among customers, and impact in the market.

Scope

• Provides an overview of the most important trends affecting the voice/data convergence market and influencing its competitive dynamics.
• Delivers a comprehensive comparison of voice/data convergence vendors in terms of their technology offerings, user sentiment and market impact.
• Presents a detailed view of each vendor' s voice/data convergence capabilities, as well as providing advice on the suitability of these offerings.
• Includes an assessment of: Alcatel-Lucent, Avaya, Cisco, Ericsson, Interactive Intelligence, NEC, Nortel, ShoreTel, Siemens Enterprise, Teleware.

Highlights

Demand is increasing for a better range of features for the unified communications aspect of voice/data convergence due to changing workforce patterns and staff becoming more mobile. At the same time IP telephony solutions continue to mature and vendors are now offering a variety of IP PBX based solutions.

Adoption of voice/data convergence is increasing, albeit gradually, and traditional telephony and TDM PBXs are slowly being phased out. Datamonitor' s Technology Trends survey shows that 60% of the 1,000 enterprises interviewed in 2007 have deployed some form of IP telephony, with 40% having an IP PBX in place.

Although there has been much consolidation in the voice/data convergence market, there is still room for innovation and non-traditional communications vendors to play a part in any developments. Both IBM and Microsoft have entered the market and are likely to pose a threat to the other vendors with their unified communications solutions.

Reasons to Purchase

• Gain detailed knowledge of the leading voice/data convergence vendors' strengths with regards to their technology, user sentiment and market impact.
• Voice/data convergence vendors can benchmark their own performance in various key criteria against their competitors.
• Enterprise IT managers will gain valuable insight to improve their voice/data convergence purchasing decisions.

Table of Contents

• DATAMONITOR VIEW
  • CATALYST
  • SUMMARY
• ANALYSIS
  • Market Trends
    • Adoption is increasing steadily and enterprises are migrating in stages
    • Mergers and acquisitions are rife
    • The focus has shifted from hardware to software and services
  • Microsoft and IBM have burst into the unified communications market
    • IBM
    • Microsoft
  • The Voice/Data Convergence Competitors
  • Voice/Data Convergence Decision Matrix
    • Market leaders: Avaya, Cisco, Nortel, Siemens (SEC)
    • The challengers: Alcatel-Lucent, ShoreTel and Ericsson
• MARKET LEADERS
  • Market leaders: technology
  • Market leaders: user sentiment
  • Market leaders: impact
• VENDOR ANALYSIS
  • Alcatel-Lucent: voice/data convergence radars
    • Recommendation: consider
  • Avaya: voice/data convergence radars
    • Recommendation: shortlist
  • Cisco: voice/data convergence radars
    • Recommendation: shortlist
  • Ericsson: voice/data convergence radars
    • Recommendation: consider
  • Interactive Intelligence: voice/data convergence radars
    • Recommendation: explore
  • NEC: voice/data convergence radars
    • Recommendation: explore
  • Nortel: voice/data convergence radars
    • Recommendation: shortlist
  • ShoreTel: voice/data convergence radars
    • Recommendation: consider
  • Siemens Enterprise Communications: voice/data convergence radars
    • Recommendation: shortlist
  • Teleware: voice/data convergence radars
    • Recommendation: explore
• SUMMARY
  • Consolidation has led to the four largest vendors taking the leading positions
• APPENDIX
  • Summary scores
  • Definitions
  • Datamonitor Ratings
  • Extended Methodology
    • Technology Assessment
    • End-User Sentiment
    • Market Impact
  • Methodology
  • Further reading
  • Ask the analyst
  • Datamonitor consulting
  • Disclaimer
  • List of Tables
    • Table 1: Voice/data convergence Decision Matrix*
    • Table 2: Voice/data convergence Decision Matrix - vendor scores summary
  • List of Figures
    • Figure 1: Voice/data convergence Decision Matrix
    • Figure 2: Market leaders: technology
    • Figure 3: Market leaders: end-user sentiment
    • Figure 4: Market leaders: market impact
    • Figure 5: The Alcatel-Lucent voice/data convergence radars
    • Figure 6: The Avaya voice/data convergence radars
    • Figure 7: The Cisco voice/data convergence radars
    • Figure 8: The Ericsson voice/data convergence radars
    • Figure 1: The Interactive Intelligence voice/data convergence radars
    • Figure 10: The NEC voice/data convergence radars
    • Figure 11: The Nortel voice/data convergence radars
    • Figure 12: The ShoreTel voice/data convergence radars
    • Figure 13: The Siemens voice/data convergence radars
    • Figure 14: The Teleware voice/data convergence radars

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