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Market Research Report
Best Practices: Mobile Work Force Management Solution, Enel Style
| Published by |
IDC Energy Insights |
| Published |
February, 2010 |
Product code |
115053 |
| Content info |
Pages: 15 |
| Price |
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Best Practices: Mobile Work Force Management Solution, Enel Style published by IDC Energy Insights in February, 2010. This report consists of Pages: 15 and the price starts from US $ 5250.
Abstract
This IDC Energy Insights report provides in-depth analysis of Enel' s
deployment of its Mobile Work Force management solution. Enel, Italy' s
largest power company, and Europe' s second-listed utility by installed capacity,
implemented a new mobile workforce management solution to improve its
field operations. The project, completed in 2008, aimed to revamp
operations of approximately 8,500 field engineers, leveraging mobile technology and
process automation. As a result, around 5,300 vehicles were transformed
into "mobile offices" equipped with rugged notebooks.
"These numbers, together with
Enel' s success in creatively integrating existing company applications such as
its proprietary technical GIS information with commercially available navigation tools
and maps, makes this project a very interesting reference for
other distribution companies," said Roberta Bigliani, research director for IDC
Energy Insights EMEA.
Table of Contents
- Energy Insights Opinion
- In This Report
- IDC Energy Insights Case Studies Series
- Why this Case Study?
- Situation Overview
- Company Overview
- Project Approach
- Background and Objectives
- How Does It Work?
- Project Description
- Rugged Notebooks
- Vehicle Equipment
- Mobile Applications
- Customer Meter Management
- AMR Concentrator Management
- Telecontrol Equipment (RTU) Management
- Inspections
- Low Voltage Fault Management
- Medium Voltage Fault Management
- Job Management
- General Activity Framework and Diaries
- Field Force Management Solution
- Asset Management
- Vehicle Localization
- Task Assignment
- Business Value
- Lessons Learned
- Future Outlook
- Essential Guidance
- Project Impact Assessment
- Actions to Consider
- References
- Learn More
- Related Research
- Synopsis
- Figure: The Standard Daily Work of Field Engineers
- Figure: Vehicle' s "Mobile Offices" Setup Scheme
- Figure: Mobile Applications
- Figure: Reduction of Back Office Work – Example of Hours Accounting
- Figure: Enel WFM Project Impact Assessment
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