This publication has been discontinued on September 9, 2011.
Abstract
This Energy Insights report provides an analysis of the results
of the annual IDC-Energy Insights Survey covering France, Germany, Italy,
Spain, and the United Kingdom. Analysis is focused on the
utilities industry and on 132 interviews carried out between January
and April 2009.
The purpose of this report is to understand
current adoption, priorities and plans to adopt IT solutions (both
enterprise management and line-of-business solutions) and new technologies.
This is the
third report in a series of three covering the survey
carried out on utilities. The first report describes survey methodology,
while the second analyzes ICT budget spending distribution and patterns
in evolution, channel selection, and satisfaction with primary IT suppliers
among utility enterprises in Western Europe.
"ICT has a pivotal role
in enabling utilities in achieving operational excellence and introducing innovation,"
said Roberta Bigliani, EMEA research director, Energy Insights. "This year' s
survey demonstrates a shift of focus towards infrastructure enhancements. For
the first time, customer care and billing are not identified
as top priorities for investments, with plant and grid operations
taking the lead."
Table of Contents
- Energy Insights Opinion
- In This Report
- Methodology
- Definitions
- Utilities Industry
- Solution Areas
- Enterprise Resource Planning
- Business Intelligence and Analytics
- Collaborative Technologies
- Content Management/Document Management Solutions
- Security
- Solutions Supporting Line of Businesses
- Environmental Health and Safety
- Supply Chain Management
- Engineering and Design
- Work and Asset Management
- Plant Operations
- Energy Trading and Risk Management Applications
- Emission Management
- Network Automation and Control
- Customer Care and Billing
- Meter Data Management
- Survey Respondent Profiles
- Situation Overview
- Current Enterprise IT Solutions Adoption Status
- Current Line-of-Business IT Solutions Adoption Status
- Future Outlook
- Enterprise Management IT Solutions: Investment Intentions
- Enterprise Resource Planning
- Collaborative Technologies
- Business Intelligence and Analytics
- Content Management and Document Management
- Security
- Line-of-Business IT Solutions: Investment Intentions
- Investing for the First Time in the Solution
- Investing in a New Solution
- Investing in Enhancements or Upgrades to the Existing Solution
- Investment Plans for Maintenance
- Trends in New Technologies
- Trends in Service Oriented Architecture
- Trends in Wireless and Mobile Technology
- Trends in IP Telephony
- Essential Guidance
- Action to Consider for Utilities
- Actions to Consider for IT Vendors
- Learn More
- Related Research
- Synopsis
- Table: Western Europe Utilities Respondent Company Distribution (% of Companies)
- Table: Western Europe Utilities Survey Respondents Profile by Functional Area and Country (% of Companies)
- Table: Western Europe Utilities Survey Respondents Profile by Location and Country (% of Companies)
- Table: Western Europe Utilities Enterprise IT Solutions Adoption (% of Respondents)
- Table: Western Europe Utilities LOB IT Solutions Adoption (% of Respondents)
- Table: Western Europe Utilities Enterprise IT Solutions Investment Plans Over the Next 12 Months (% of Respondents)
- Table: Western Europe Utilities Enterprise IT Solutions Investment Plans Over the Next 12 Months (% of Respondents)
- Table: Western Europe Utilities LOB IT Solutions Investment Plans over the Next 12 Months (% of Respondents)
- Table: Western Europe Utilities LOB IT Solutions Investment Plans over the Next 12 Months (% of Respondents)
- Figure: Western Europe Utilities Enterprise IT Solutions Adoption
- Figure: Western Europe Utilities Enterprise IT Solutions: Package Software Adoption versus Custom Software Development
- Figure: Western Europe Utilities Enterprise IT Solutions Adoption: On Premise versus On Demand versus Hosted
- Figure: Western Europe Utilities LOB IT Solutions Adoption
- Figure: Western Europe Utilities LOB IT Solutions Adoption: Package Software Adoption versus Custom Software Development
- Figure: Western Europe Utilities Enterprise IT Solutions Investment Plans
- Figure: Western Europe Utilities Enterprise IT Investment Plans as a Service or on Demand
- Figure: Western Europe Utilities Enterprise IT Solutions Investment Plans Against Solution Priorities
- Figure: Western Europe Utilities Enterprise IT Solutions Investment Plans by Country over the Next 12 Months
- Figure: Western Europe Utilities Enterprise IT Solutions Investment Plans by Subindustries over the Next 12 Months
- Figure: Western Europe Utilities ERP Solutions Investment Plans
- Figure: Western Europe Utilities Collaborative Technologies Investment Plans
- Figure: Western Europe Utilities Business Intelligence and Analytics Solutions Investment Plans
- Figure: Western Europe Utilities Content Management/Document Management Solutions Investment Plans
- Figure: Western Europe Utilities Security Solutions Investment Plans
- Figure: Western Europe Utilities Security Solutions 12-month Investment Plan by Area
- Figure: Western Europe Utilities LOB IT Solutions Investment Plans
- Figure: Western Europe Utilities LOB IT Solutions Investment Plans Against Solution Priorities
- Figure: Western Europe Utilities LOB IT Solutions Investment Plans by Country over the Next 12 Months
- Figure: Western Europe Utilities LOB IT Solutions Investment Plans by Sub-Industries over the Next 12 Months
- Figure: Western Europe Utilities LOB IT Solutions Investment Plans for Investing for the First Time in the Solution
- Figure: Western Europe Utilities LOB IT Solutions Plans for Investing in a New Solution
- Figure: Western Europe Utilities LOB IT Solutions Investment Plans for Enhancements or Upgrades to the Existing Solution
- Figure: Western Europe Utilities LOB IT Solutions Investment Plans for Maintenance Only of Existing Solution
- Figure: Western Europe Utilities Familiarity with New Technologies
- Figure: Western Europe Utilities 12–24 Months Investment Plans for New Technologies
- Figure: Western Europe Utilities Priorities Justifying a SOA Implementation
- Figure: Western Europe Utilities Status of Employee Access to Enterprise Applications via Mobile or Wireless Technology
- Figure: Western Europe Utilities Devices Being Used
- Figure: Western Europe Utilities Mobile Solution Strategies
- Figure: Western Europe Utilities Justifying a Mobile Solution Implementation
- Figure: Western Europe Utilities Key Benefits/Expected Benefits of an IP Telephony Solution
- Figure: Western Europe Utilities Satisfaction with IP Telephony Solutions
- Figure: Western Europe Utilities Obstacles to IP Telephony Solution Adoption
