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Mobile Gadget Insurance and Extended Warranties in Europe

Mobile Gadget Insurance and Extended Warranties in Europe is a report about the market for insurance and extended warranties sold in conjunction with mobile gadgets in 20 countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Russia, Spain, Sweden, Switzerland, Turkey, and the UK. Mobile gadgets are defined as camcorders, cameras, portable (laptop or notebook) computers and portable media players with no conventional mobile telephony facility. Mobile gadget insurance and extended warranties can cover one or more of accidental damage, loss, technical breakdown and / or theft. The report draws on extensive primary and secondary research covering 1,165 organisations involved in the production and distribution of mobile gadgets including manufacturers, specialised retailers of consumer electronics, mobile network operators (where they sell mobile gadgets as well as phones), supermarkets and other types of retailer (e.g. department store / variety retailers). The PartnerBASE™ dataset that accompanies the report logs each of almost 600 schemes for manufacturer or retailer extended warranties or insurance, showing both the operating model used and partners employed for programs that are not managed internally.

Table of Contents

0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

  • What is this report about
  • Rationale
    • Evolving distribution channels both favour and compromise extended warranty provision
  • Methodology
    • Manufacturer and retailer survey
      • The survey's scope covers the vast majority of significant manufacturers and retailers of mobile gadgets
    • Distribution channels for retailers
    • Market data
    • Exchange rates
  • Definitions
    • Extended warranties and insurance
      • Extended warranties and insurance linked to consumer products come in a variety of formats and are frequently marketed to consumers under alternative titles
    • Premiums and other revenues
    • Operating models
    • Weighted shares
  • PartnerBASE and market data annexe
  • Finaccord

2.0 EUROPEAN OVERVIEW

  • Introduction
  • Underlying market value and volume
    • Across the 20 countries, expenditure on mobile gadgets rose by over 20% between 2009 and 2013 with France, Germany and the UK accounting for almost a half of the total market value in 2013
  • Provision of extended warranties and insurance by manufacturers and retailers
    • Retailer extended warranty and insurance schemes are more numerous than manufacturer programs
    • Retailers selling both offline and online are most likely to promote mobile gadget cover
  • Manufacturer schemes for extended warranties and insurance
    • Close to a half of manufacturers of mobile gadgets investigated have a scheme up and running and a few of these incorporate additional insurance elements
    • The Warranty Group holds the most partnerships with mobile gadget manufacturers
  • Retailer schemes for extended warranties and insurance
    • Among retailers, the program provision rate is also close to 50% when viewed across all 20 countries
    • Over two thirds of these initiatives are outsourced entirely to an external partner although internally-managed schemes are most numerous in Belgium, Ireland and Romania
    • When viewed at a pan-European level, the supply structure is chronically fragmented
  • Analysis for manufacturer and retailer schemes combined
    • Across all types of scheme, SPB and The Warranty Group are likely to be Europe-wide market leaders followed by a variety of multiline and specialist insurers plus Apple, HP, Lenovo and Samsung
  • Risk coverage of all schemes for extended warranties and insurance
    • Cover for accidental damage and theft is increasingly available within mobile gadget cover most visibly in Poland and Sweden and least so in Finland and Romania
  • Independent distribution channels
    • Independent providers of stand-alone mobile gadget cover are active in 12 out of the 20 countries
  • Market value for extended warranties and insurance
    • The market for mobile gadget extended warranties and insurance has changed greatly in recent years as a result of several factors that have influenced consumer behaviour across all countries and that have probably triggered a fairly significant decline in the overall market value although a shift in the nature of cover acquired has diminished the impact of falling take-up rates
    • Although it has fallen back in value, the UK market remains comfortably the largest in Europe
    • Growth in the market value is likely to have occurred in eight of the 20 countries researched
    • Europe-wide, the market for mobile gadget cover is worth about 1.88% of the underlying gadget market
  • Market forecasts to 2017
    • Growth in the underlying market value will continue to 2017, albeit at a slower rate than from 2009 to 2013
    • Among larger countries, the outlook is most positive in Italy, Poland, Russia and Turkey
    • The main structural shift in take-up rates in this market has probably occurred already which means that its value will be fairly stable between 2013 and 2017
    • By 2017, the Italian market may have overtaken those of France and Germany in terms of its value
  • Key data tables

3.0 AUSTRIA

  • Introduction
  • Underlying market value and volume
    • Austria's mobile gadget market increased in value by over 10% between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • No mobile gadget manufacturers offer a guarantee of longer than two year from the date of purchase
  • Manufacturer schemes for extended warranties and insurance
    • Most extended warranty programs run by manufacturers of mobile gadgets are operated internally
    • AIG outranks London General Insurance in the weighted analysis of partnerships
  • Retailer schemes for extended warranties and insurance
    • More than three quarters of retailers of mobile gadgets in Austria offer extended warranty or insurance cover
    • ACE European Group benefits from its partnership in this field with mobile network operator A1
  • Risk coverage of all schemes for mobile gadget insurance
    • Most schemes cover accidental damage but many fewer either loss or theft
  • Independent distribution channels
    • Stand-alone cover can be acquired from assona, iDoctor and several multiline insurers
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The mobile gadget market is set for further (albeit slower) growth up to 2017 although a lower take-up rate may cause stagnation in the mobile gadget insurance market

4.0 BELGIUM

  • Introduction
  • Underlying market value and volume
    • Over 500,000 more gadgets were sold in Belgium in 2013 than in 2009
  • Manufacturers' original warranty length and consumer law
    • A majority of mobile gadget manufacturers offer an original guarantee lasting two years
  • Manufacturer schemes for extended warranties and insurance
    • London General Insurance holds two key manufacturer partnerships in this field
  • Retailer schemes for extended warranties and insurance
    • Retailer approaches to mobile gadget insurance split between two basic operating models with several different external partners active in this sphere
    • SPB has acquired CAP.Protection, merging its Belgian business with its own operations in that country
    • Three external firms rank among the top five providers by weighted share of partnerships
  • Risk coverage of all schemes for mobile gadget insurance
    • Less than a half of mobile gadget schemes offer protection for risks other than technical failure
  • Independent distribution channels
    • Belgian consumers can acquire cover for their mobile gadgets from several other sources
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Belgium's market for mobile gadgets will continue growing, albeit at a slower rate
    • Several factors mean that the related extended warranty and insurance market may decline in value

5.0 CZECH REPUBLIC

  • Introduction
  • Underlying market value and volume
    • The Czech Republic's mobile gadget market increased in value by over 10% between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • No mobile gadget manufacturers offer a guarantee of longer than two year from date of purchase
  • Manufacturer schemes for extended warranties and insurance
    • Most of extended warranty programs offered by manufacturers of mobile gadgets were operated internally
  • Retailer schemes for extended warranties and insurance
    • 40% of retailers of mobile gadgets in the Czech Republic offer extended warranty or insurance cover
    • Allianz was found to have three partnerships with retailers
  • Risk coverage of all schemes for mobile gadget insurance
    • Most schemes are focused on breakdown cover rather than protection for insurable risks
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Both the value and volume of the German mobile gadget market will continue to rise through to 2017 this will generate a modest growth in the extended warranty and insurance market

6.0 DENMARK

  • Introduction
  • Underlying market value and volume
    • Denmark's mobile gadget market increased in value by 13% between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • No mobile gadget manufacturers offer a guarantee of longer than two years from the date of purchase
  • Manufacturer schemes for extended warranties and insurance
    • In several cases, mobile gadget manufacturers work with external warranty or insurance providers
  • Retailer schemes for extended warranties and insurance
    • A clear majority of retailers of mobile gadgets in Denmark offer extended warranty or insurance cover and there is no shortage of suppliers seeking to work with them
  • Risk coverage of all schemes for mobile gadget insurance
    • Cover for loss is not available in any case and cover for theft in just a few
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • By 2017, the expenditure of Danish consumers on mobile gadgets may have exceeded DKK 6 billion which will help to sustain the related extended warranty and insurance market

7.0 FINLAND

  • Introduction
  • Underlying market value and volume
    • Between 2009 and 2013, the value of the mobile gadget market went up by over EUR 100 million
  • Manufacturers' original warranty length and consumer law
    • There is a near-equal split between one-year and two-year original guarantees
  • Manufacturer schemes for extended warranties and insurance
    • Eight mobile gadget manufacturers manage their extended warranties on a purely internal basis
  • Retailer schemes for extended warranties and insurance
    • Three external partners are in evidence in this arena
  • Risk coverage of all schemes for mobile gadget insurance
    • Most mobile gadget protection in Finland is restricted to extended warranty cover
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • By 2017, Finns will be spending more than ever on the underlying mobile gadgets but probably not on associated extended warranties or insurance

8.0 FRANCE

  • Introduction
  • Underlying market value and volume
    • The value of the French mobile gadget market rose substantially between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • A very clear majority of mobile gadget manufacturer original warranties last for one year
  • Manufacturer schemes for extended warranties and insurance
    • Extended warranties are on offer from 11 of the manufacturers researched...
    • with three insurers and one broker involved in some of these schemes as external partners
    • Domestic & General usurps London General Insurance as first-ranked external provider in weighted terms
  • Retailer schemes for extended warranties and insurance
    • Extended warranty or insurance programs are available from over 60% of retailer brands...
    • with over 20 external insurers and brokers involved in the market
    • As in other fields, SPB runs multiple schemes in partnership with several different underwriters
    • Asurion has entered the French market by means of a partnership with Bouygues Telecom although there are multiple other extended warranty and insurance intermediaries active in the market
    • Internally-managed schemes for mobile gadget insurance are in evidence for a dozen retailers
    • By weighted share of partnerships, SPB is a fairly unambiguous leader in this market
    • Anacap Financial Partners took an equity stake in AssurOne in June 2014
    • The French business of Domestic & General remains small but it has been growing quickly
    • Other local specialists include EGA Innoserve, SAV Group and SFG with the latter firm having been acquired by Wertgarantie in March 2014
    • SPB has created a distinctive image for itself as an international affinity insurance broker
    • Over 40% of its total revenues in 2013 were due to partnerships with mobile network operators
  • Risk coverage of all schemes for mobile gadget insurance
    • Over a half of schemes cover accidental damage but fewer cover theft and hardly any loss
  • Independent distribution channels
    • At least ten independent distributors are visible in this market, including several major banks although mobile gadget cover is rarely bundled automatically with banking products
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The value and volume of the mobile gadget market will grow further, but at a slower rate than before
    • For various reasons, the outlook for mobile gadget extended warranties and insurance is less positive

9.0 GERMANY

  • Introduction
  • Underlying market value and volume
    • Germany's mobile gadget market increased in value by over 20% between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • Only one mobile gadget manufacturer offers a guarantee of longer than two years from date of purchase
  • Manufacturer schemes for extended warranties and insurance
    • Acer, Apple and Dell all work with external insurance partners
  • Retailer schemes for extended warranties and insurance
    • A significant proportion of retailers of mobile gadgets offer extended warranty or insurance cover
    • AXA, Domestic & General and Wertgarantie hold the most retailer partnerships in this sphere
    • Domestic & General's revenues in Germany have been expanding quite rapidly
    • Wertgarantie sold more than 50,000 new policies in 2013 relative to new sales in the previous year
  • Risk coverage of all schemes for mobile gadget insurance
    • Many schemes provide cover for accidental damage and theft as well as technical failure
  • Independent distribution channels
    • There are at least nine independent providers of mobile gadget cover in Germany including Friendsurance-Alecto which has introduced the concept of online peer-to-peer insurance and assona, which was bought by SchneiderGolling & Cie in March 2013
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Both the value and volume of the German mobile gadget market will continue to rise through to 2017 although this will not necessarily generate growth in the extended warranty and insurance market

10.0 IRELAND

  • Introduction
  • Underlying market value and volume
    • Ireland's mobile gadget market moved up in value by around EUR 25 million between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • Only one mobile gadget manufacturer offers a guarantee of more than two years from date of purchase
  • Manufacturer schemes for extended warranties and insurance
    • Several manufacturers add externally sourced insurance cover to internally-managed extended warranties
  • Retailer schemes for extended warranties and insurance
    • Mobile gadget cover from retailers is organised via two operating models
    • Domestic & General leads the field by weighted share of partnerships
  • Risk coverage of all schemes for mobile gadget insurance
    • Most schemes are focused on breakdown cover rather than protection for insurable risks
  • Independent distribution channels
    • Consumers can acquire mobile gadget cover from several other sources including Blue Insurances
  • Market value for extended warranties and insurance
    • Market forecasts to 2017
    • Sales of mobile gadgets could advance by a further EUR 30 million between 2013 and 2017 which will help stabilise the market for mobile gadget extended warranties and insurance

11.0 ITALY

  • Introduction
  • Underlying market value and volume
    • Italy's mobile gadget market value increased by well over 20% between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • No mobile gadget manufacturers offer a guarantee of longer than two years from date of purchase
  • Manufacturer schemes for extended warranties and insurance
    • Two operating models are visible for manufacturer programs albeit AIG and London General Insurance are the only external partners used in this sphere
  • Retailer schemes for extended warranties and insurance
    • Most schemes for extended warranties or insurance are run with a single, external partner among which Estendo and GARANZIA3 claim the most relationships
    • Estendo achieved revenue growth of over 40% in 2013
    • Business Company has begun expanding its extended warranty brand outside of Italy
  • Risk coverage of all schemes for mobile gadget insurance
    • Cover for accidental damage is often available but insurance for loss and theft is much rarer
  • Independent distribution channels
    • BNL's 'BNL Multimedia' policy can be used to insure multiple mobile devices
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Both the value and volume of the mobile gadget market will continue to grow strongly through to 2017 with the corresponding extended warranty and insurance market also forecast to increase

12.0 NETHERLANDS

  • Introduction
  • Underlying market value and volume
    • Trends in the Dutch mobile gadget market broadly reflect those in evidence globally
  • Manufacturers' original warranty length and consumer law
    • Two-year original guarantees are most often provided by manufacturers of mobile gadgets...
  • Manufacturer schemes for extended warranties and insurance although a half also invite consumers to purchase an extended warranty
    • AIG and London General Insurance are both involved as external partners in this field
  • Retailer schemes for extended warranties and insurance
    • Retailers of mobile gadgets are more likely to offer extended warranties than not
    • The supply structure in this area is fairly fragmented, especially when viewed in unweighted terms with one retailer having as many as three separate policies from different partners
    • Actua Assurantiën combined its product protection propositions under one brand in 2012
    • ACE European Group benefits from its partnerships with both T-Mobile and Vodafone
    • EWP is a sister company to Germany-based Wertgarantie within AEGIDIUS Rückversicherung
  • Risk coverage of all schemes for mobile gadget insurance
    • A substantial number of mobile gadget schemes provide coverage for insurable risks
  • Independent distribution channels
    • Consumers can acquire mobile gadget cover from a broad range of independent providers.
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Both the value and volume of the mobile gadget market will continue rising through to 2017 although this will not necessarily translate into growth for related extended warranties and insurance

13.0 NORWAY

  • Introduction
  • Underlying market value and volume
    • Norway's mobile gadget market value exceeded NOK 5 billion in 2013
  • Manufacturers' original warranty length and consumer law
    • No mobile gadget manufacturer offers a guarantee of longer than two years
  • Manufacturer schemes for extended warranties and insurance
    • Most manufacturers with extended warranty programs manage these on a purely internal basis...
  • Retailer schemes for extended warranties and insurance although retailers generally opt to utilise external partners
    • Gjensidige Forsikring claims a key relationship in this field
  • Risk coverage of all schemes for mobile gadget insurance
    • Theft is covered in a few cases but loss in none at all
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • By 2017, Norwegian consumers will buy around 500,000 more mobile gadgets than they did in 2013 which means that there may be a resumption of growth in the mobile gadget insurance market

14.0 POLAND

  • Introduction
  • Underlying market value and volume
    • Both the value and volume of mobile gadget sales moved up at a healthy rate from 2009 to 2013
  • Manufacturers' original warranty length and consumer law
    • Three-year original guarantees are on offer from two of the 20 manufacturers researched...
  • Manufacturer schemes for extended warranties and insurance and 12 promote extended warranties...
    • which are mainly organised on a purely internal basis
  • Retailer schemes for extended warranties and insurance
    • Most initiatives are organised in conjunction with a single, external partner
    • By both unweighted and weighted share of partnerships, Ergo Hestia is the most prominent partner
    • Ergo Hestia claims the most retailer partnerships followed by Europ Assistance and Warta with three other insurers and two brokers also involved in this arena which accords prominence to their partners in this sphere
  • Risk coverage of all schemes for mobile gadget insurance
    • Cover for accidental damage and theft (but not loss) is usually included in mobile gadget policies
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The value of the Polish mobile gadget market could rise by almost PLN 2.4 billion between 2013 and 2017
    • Growth in the number of schemes in Poland means that this country bucks the wider European trend

15.0 PORTUGAL

  • Introduction
  • Underlying market value and volume
    • Portugal's mobile gadget market increased in value by over 10% between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • All mobile gadget manufacturer offers a guarantee of lasting for two years
  • Manufacturer schemes for extended warranties and insurance
    • Acer, Dell and Packard Bell all work with London General Insurance
  • Retailer schemes for extended warranties and insurance
    • Ten out of 16 retailers of mobile gadgets researched are offering extended warranty or insurance cover
    • Six external providers have partnerships with retailers of mobile gadgets in Portugal
  • Risk coverage of all schemes for mobile gadget insurance
    • 30% of schemes provide cover for theft as well as technical failure
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Both the value and volume of the mobile gadget market will continue to rise through to 2017 which will generate growth in the extended warranty and insurance market

16.0 ROMANIA

  • Introduction
  • Underlying market value and volume
    • As elsewhere, products classifiable as mobile gadgets have enjoyed increasing popularity in Romania
  • Manufacturers' original warranty length and consumer law
    • 19 out of 20 manufacturers offer two-year original warranties
  • Manufacturer schemes for extended warranties and insurance
    • Six manufacturers of mobile gadgets promote extended warranties...
  • Retailer schemes for extended warranties and insurance and seven retailers, including mobile network operator Orange
    • Risk coverage of all schemes for mobile gadget insurance
    • Most programs are restricted to cover for technical faults, not other insurable risks
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The value of the Romanian mobile gadget market could have risen by almost 25% by 2017 causing the related extended warranty market to also rise, even if take-up rates fail to advance

17.0 RUSSIA

  • Introduction
  • Underlying market value and volume
    • Between 2009 and 2013, the Russian mobile gadget market value surged by well over 40%
  • Manufacturers' original warranty length and consumer law
    • A great majority of mobile gadget manufacturers offer an original guarantee of two years or less
  • Manufacturer schemes for extended warranties and insurance
    • A dozen extended warranty programs are in evidence among manufacturers of mobile gadgets with all seemingly managed on an internal basis by the manufacturers themselves
  • Retailer schemes for extended warranties and insurance
    • External partners are composed of one specialist firm and several multiline insurers including AlfaStrakhovanie, Euro-Polis, RINCO, Rosgosstrakh and VTB Insurance as well as HiTechnic as the captive provider used by the El Dorado retail chain although retail brand Enter is most prominent in the weighted analysis
  • Risk coverage of all schemes for mobile gadget insurance
    • Cover for accidental damage and / or theft is available in some cases but cover for loss in none at all
  • Independent distribution channels
    • At least two insurance companies promote stand-alone mobile gadget cover
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Both the value and volume of the mobile gadget market will continue to grow through to 2017 although growth in the corresponding extended warranty and insurance market will moderate somewhat

18.0 SPAIN

  • Introduction
  • Underlying market value and volume
    • The value of the Spanish mobile gadget market moved up quite strongly between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • Two-year original warranties are on offer from all 23 manufacturers researched in Spain...
  • Manufacturer schemes for extended warranties and insurance and a narrow majority of these also run extended warranty or insurance programs
    • In the weighted analysis, AIG benefits from its relationship with Apple
  • Retailer schemes for extended warranties and insurance
    • Half of retailers of mobile gadgets surveyed offer extended warranty or insurance cover
    • SPB is prominent in the weighted analysis through its relationships with several retail brands
  • Risk coverage of all schemes for mobile gadget insurance
    • Most schemes incorporate cover for both technical failure and accidental damage
  • Independent distribution channels
    • RACE is working with Garante for a white-labelled mobile gadget insurance policy
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Both the value and volume of the mobile gadget market will continue to grow through to 2017 but dynamics may be less favourable in the related extended warranty and insurance market

19.0 SWEDEN

  • Introduction
  • Underlying market value and volume
    • In 2013, Swedish consumers bought around 4.5 million products classifiable as mobile gadgets
  • Manufacturers' original warranty length and consumer law
    • Only one manufacturer promotes an original warranty lasting more than two years...
  • Manufacturer schemes for extended warranties and insurance and nearly half of those investigated have an arrangement for extending those warranties with AIG holding the highest weighted share of partnerships among external partners
  • Retailer schemes for extended warranties and insurance
    • Several mobile network operators run schemes for mobile gadget extended warranties or insurance while a relatively new competitor has emerged in the shape of Vardia Fürsükring
    • Two Nordic insurers hold the highest positions after partner weighting is applied
  • Risk coverage of all schemes for mobile gadget insurance
    • Cover for theft is available in ten of the 25 programs identified
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The underlying market value is likely to move up by around SEK 1 billion between 2013 and 2017...
    • although the challenge will be to stop extended warranty and insurance take-up rates from falling further

20.0 SWITZERLAND

  • Introduction
  • Underlying market value and volume
    • As elsewhere in the world, Swiss consumers display an increasing appetite for mobile gadgets
  • Manufacturers' original warranty length and consumer law
    • Two-year original guarantees are universal across 18 mobile gadget manufacturers investigated
  • Manufacturer schemes for extended warranties and insurance
    • Both AIG and London General Insurance claim relationships with manufacturers of mobile gadgets
  • Retailer schemes for extended warranties and insurance
    • Four operating models are in evidence for mobile gadget cover available through retailers and seven external providers are visible alongside seven retail brands that manage their programs on an internal basis
    • In Switzerland, Sertronics reportedly handles around 125,000 service claims a year
  • Risk coverage of all schemes for mobile gadget insurance
    • A half of schemes cover accidental damage and a smaller proportion theft, but none loss
  • Independent distribution channels
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Moderate growth is predicted for both the value and volume of mobile gadgets sold in Switzerland
    • A change in consumer perceptions towards mobile gadget cover may cause the market value to fall slightly

21.0 TURKEY

  • Introduction
  • Underlying market value and volume
    • The value of the Turkish mobile gadget market increased by almost a quarter between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • The guarantee implied by Turkish law is reflected in the length of manufacturers' factory warranties...
  • Manufacturer schemes for extended warranties and insurance and relatively few manufacturers offer an option for extending these
  • Retailer schemes for extended warranties and insurance
    • The duo of Cepkask and Ege Sigorta picks up a total of four retailer mandates in this field...
    • although it is ranked only sixth in the weighted analysis of partnerships
  • Risk coverage of all schemes for mobile gadget insurance
    • Just under a half of the total number of schemes cover accidental damage or theft
  • Independent distribution channels
  • Mobile gadget cover is available from one independent provider
  • Market value for extended warranties and insurance
    • Market forecasts to 2017
    • There will be further strong growth in the underlying market for mobile gadgets in Turkey causing dynamics in the extended warranty market to be different from those in many other countries

22.0 UK

  • Introduction
  • Underlying market value and volume
    • The value of the UK's mobile gadget market increased by almost 15% between 2009 and 2013
  • Manufacturers' original warranty length and consumer law
    • Only around a third of mobile gadget manufacturers offer a guarantee of more than one year
  • Manufacturer schemes for extended warranties and insurance
    • A significant number of manufacturer schemes involve external underwriters such as AIG, AmTrust, Domestic & General and London General Insurance although seven manufacturers manage their arrangements on a purely internal basis
    • The leading provider changes according to whether viewed in unweighted or weighted terms
  • Retailer schemes for extended warranties and insurance
    • Most extended warranty or insurance programs are run in conjunction with external partners among which Domestic & General and The Warranty Group claim the most relationships although SquareTrade and Asurion are both significant entrants to the market and Assurant has substantially bolstered its position through acquisition of LSG
    • A question mark hangs over what the newly merged Dixons Carphone will do in future in this arena
    • Several other smaller competitors are also visible and all are joined by Telefünica Insurance as the one visibly active captive underwriter
    • There is no shortage of aspiring providers in this field
    • On a worldwide basis, Assurant claims to insure over 15 million mobile devices
  • Risk coverage of all schemes for mobile gadget insurance
    • A majority of mobile gadget schemes offer protection for insurable risks, most commonly accidental damage
  • Independent distribution channels
    • Numerous options exist for consumers to buy mobile gadget insurance through independent channels including Assurantüs Protect Your Bubble proposition and both student insurance specialist Endsleigh and i-Digital
    • Supercover Insurance achieved further growth in its annual turnover in its most recent financial year
    • Some comparison sites remain active in this sphere but others have exited it or were never present
    • The withdrawal of numerous AVA products means that the bank channel may be on the wane
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • Both the value and volume of the mobile gadget market will achieve growth through to 2017 although the corresponding extended warranty and insurance market is not expected to grow

LIST OF GRAPHICS / TABLES

0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

  • Organisations offering mobile gadgets researched in Europe, segmented by country, type and retailer operating model, 2014

2.0 EUROPEAN OVERVIEW

  • Value and volume of sales of mobile gadgets in Europe, 2009 and 2013
  • Value of sales of mobile gadgets in Europe, segmented by country, 2013
  • Value of sales of mobile gadgets in Europe, segmented by country, 2009 and 2013
  • Volume of sales of mobile gadgets in Europe, segmented by country, 2009 and 2013
  • Schemes for extended warranties and insurance linked to mobile gadgets in Europe: unweighted and weighted segmentation between manufacturers and retailers, 2014
  • Provision rates for extended warranties and insurance linked to mobile gadgets in Europe, segmented between manufacturers and retailers and, for retailers, by retailer category and distribution model, 2014
  • Provision rates for extended warranties and insurance linked to mobile gadgets offered by manufacturers in Europe, segmented by country, 2014
  • Operating models for extended warranties and insurance linked to mobile gadgets offered by manufacturers in Europe, segmented by country, 2014
  • Operating models for extended warranties and insurance linked to mobile gadgets offered by manufacturers in Europe, segmented by country, 2014 (table)
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Europe: unweighted and weighted provider share of partnerships, 2014
  • Provision rates for extended warranties and insurance linked to mobile gadgets offered by retailers in Europe, segmented by country, 2014
  • Operating models for extended warranties and insurance linked to mobile gadgets offered by retailers in Europe, segmented by country, 2014
  • Operating models for extended warranties and insurance linked to mobile gadgets offered by retailers in Europe, segmented by country, 2014 (table)
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Europe: unweighted and weighted provider share of partnerships, 2014
  • Manufacturer and retailer schemes for extended warranties and insurance linked to mobile gadgets in Europe: combined unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in Europe, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in Europe, segmented by country, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in Europe, segmented by country, 2014 (table)
  • Assumed take-up rates for extended warranties and insurance linked to mobile gadgets in Europe segmented by country, 2009 and 2013
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Europe, 2009 and 2013
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Europe segmented by country, 2013
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Europe segmented by country, 2009 and 2013
  • Value of extended warranties and insurance linked to mobile gadgets as a percentage of the underlying market for mobile gadgets in Europe segmented by country, 2013
  • Value of extended warranties and insurance as a percentage of the underlying market for mobile gadgets in Europe segmented by country, 2013 (table)
  • Value and volume of sales of mobile gadgets in Europe, 2013 and 2017 (forecast)
  • Value of sales of mobile gadgets in Europe, segmented by country, 2013 and 2017 (forecast)
  • Volume of sales of mobile gadgets in Europe, segmented by country, 2013 and 2017 (forecast)
  • Assumed take-up rates for extended warranties and insurance linked to mobile gadgets in Europe segmented by country, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Europe, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Europe segmented by country, 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Europe segmented by country, 2013 and 2017 (forecast)
  • Approximate underlying market value for mobile gadgets in Europe segmented by country, 2009, 2013 and 2017 (forecast) (table)
  • Approximate underlying market volume for mobile gadgets in Europe segmented by country, 2009, 2013 and 2017 (forecast) (table)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Europe segmented by country, 2009, 2013 and 2017 (forecast) (table)

3.0 AUSTRIA

  • Value and volume of sales of mobile gadgets in Austria, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile gadgets in Austria, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Austria: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Austria: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Austria: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Austria: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in Austria, 2014
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Austria, 2009 and 2013
  • Value and volume of sales of mobile gadgets in Austria, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Austria, 2013 and 2017 (forecast)

4.0 BELGIUM

  • Value and volume of sales of mobile gadgets in Belgium, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile gadgets in Belgium, 2014 68
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Belgium: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Belgium: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Belgium: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Belgium: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in Belgium, 2014
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Belgium, 2009 and 2013
  • Value and volume of sales of mobile gadgets in Belgium, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Belgium, 2013 and 2017 (forecast)

5.0 CZECH REPUBLIC

  • Value and volume of sales of mobile gadgets in the Czech Republic, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile gadgets in the Czech Republic, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in the Czech Republic: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in the Czech Republic: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in the Czech Republic: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in the Czech Republic: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in the Czech Republic, 2014
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in the Czech Republic, 2009 and 2013
  • Value and volume of sales of mobile gadgets in the Czech Republic, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in the Czech Republic, 2013 and 2017 (forecast)

6.0 DENMARK

  • Value and volume of sales of mobile gadgets in Denmark, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile gadgets in Denmark, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Denmark: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Denmark: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Denmark: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Denmark: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in Denmark, 2014
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Denmark, 2009 and 2013
  • Value and volume of sales of mobile gadgets in Denmark, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Denmark, 2013 and 2017 (forecast)

7.0 FINLAND

  • Value and volume of sales of mobile gadgets in Finland, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile gadgets in Finland, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Finland: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Finland: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Finland: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Finland: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in Finland, 2014
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Finland, 2009 and 2013
  • Value and volume of sales of mobile gadgets in Finland, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Finland, 2013 and 2017 (forecast)

8.0 FRANCE

  • Value and volume of sales of mobile gadgets in France, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile gadgets in France, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in France: provision rates and operating models, 2014 1
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in France: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in France: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in France: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in France, 2014
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in France, 2009 and 2013
  • Value and volume of sales of mobile gadgets in France, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in France, 2013 and 2017 (forecast)

9.0 GERMANY

  • Value and volume of sales of mobile gadgets in Germany, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile gadgets in Germany, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Germany: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Germany: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Germany: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Germany: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in Germany, 2014
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Germany, 2009 and 2013
  • Value and volume of sales of mobile gadgets in Germany, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Germany, 2013 and 2017 (forecast)

10.0 IRELAND

  • Value and volume of sales of mobile gadgets in Ireland, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile gadgets in Ireland, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Ireland: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Ireland: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Ireland: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Ireland: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in Ireland, 2014
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Ireland, 2009 and 2013
  • Value and volume of sales of mobile gadgets in Ireland, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Ireland, 2013 and 2017 (forecast)

11.0 ITALY

  • Value and volume of sales of mobile gadgets in Italy, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile gadgets in Italy, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Italy: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Italy: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Italy: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Italy: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in Italy, 2014
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Italy, 2009 and 2013
  • Value and volume of sales of mobile gadgets in Italy, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Italy, 2013 and 2017 (forecast)

12.0 NETHERLANDS

  • Value and volume of sales of mobile gadgets in the Netherlands, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile gadgets in the Netherlands, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in the Netherlands: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in the Netherlands: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in the Netherlands: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in the Netherlands: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in the Netherlands, 2014
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in the Netherlands, 2009 and 2013
  • Value and volume of sales of mobile gadgets in the Netherlands, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in the Netherlands, 2013 and 2017 (forecast)

13.0 NORWAY

  • Value and volume of sales of mobile gadgets in Norway, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile gadgets in Norway, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Norway: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Norway: unweighted and weighted provider share of partnerships, 2014 1
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Norway: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Norway: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in Norway, 2014
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Norway, 2009 and 2013
  • Value and volume of sales of mobile gadgets in Norway, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Norway, 2013 and 2017 (forecast)

14.0 POLAND

  • Value and volume of sales of mobile gadgets in Poland, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile gadgets in Poland, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Poland: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Poland: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Poland: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Poland: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in Poland, 2014
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Poland, 2009 and 2013
  • Value and volume of sales of mobile gadgets in Poland, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Poland, 2013 and 2017 (forecast)

15.0 PORTUGAL

  • Value and volume of sales of mobile gadgets in Portugal, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile gadgets in Portugal, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Portugal: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Portugal: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Portugal: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Portugal: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in Portugal, 2014
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Portugal, 2009 and 2013
  • Value and volume of sales of mobile gadgets in Portugal, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Portugal, 2013 and 2017 (forecast)

16.0 ROMANIA

  • Value and volume of sales of mobile gadgets in Romania, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile gadgets in Romania, 2014 211
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Romania: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Romania: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Romania: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Romania: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in Romania, 2014
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Romania, 2009 and 2013
  • Value and volume of sales of mobile gadgets in Romania, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Romania, 2013 and 2017 (forecast)

17.0 RUSSIA 220

  • Value and volume of sales of mobile gadgets in Russia, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile gadgets in Russia, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Russia: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Russia: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Russia: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Russia: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in Russia, 2014
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Russia, 2009 and 2013
  • Value and volume of sales of mobile gadgets in Russia, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Russia, 2013 and 2017 (forecast)

18.0 SPAIN

  • Value and volume of sales of mobile gadgets in Spain, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile gadgets in Spain, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Spain: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Spain: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Spain: provision rates and operating models, 2014 237
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Spain: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in Spain, 2014
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Spain, 2009 and 2013
  • Value and volume of sales of mobile gadgets in Spain, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Spain, 2013 and 2017 (forecast)

19.0 SWEDEN

  • Value and volume of sales of mobile gadgets in Sweden, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile gadgets in Sweden, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Sweden: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Sweden: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Sweden: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Sweden: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in Sweden, 2014
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Sweden, 2009 and 2013
  • Value and volume of sales of mobile gadgets in Sweden, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Sweden, 2013 and 2017 (forecast)

20.0 SWITZERLAND

  • Value and volume of sales of mobile gadgets in Switzerland, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile gadgets in Switzerland, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Switzerland: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Switzerland: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Switzerland: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Switzerland: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in Switzerland, 2014
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Switzerland, 2009 and 2013
  • Value and volume of sales of mobile gadgets in Switzerland, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Switzerland, 2013 and 2017 (forecast)

21.0 TURKEY

  • Value and volume of sales of mobile gadgets in Turkey, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile gadgets in Turkey, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Turkey: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Turkey: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Turkey: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in Turkey: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in Turkey, 2014
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Turkey, 2009 and 2013
  • Value and volume of sales of mobile gadgets in Turkey, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in Turkey, 2013 and 2017 (forecast)

22.0 UK

  • Value and volume of sales of mobile gadgets in the UK, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile gadgets in the UK, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in the UK: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in the UK: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in the UK: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile gadgets in the UK: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in the UK, 2014
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in the UK, 2009 and 2013
  • Value and volume of sales of mobile gadgets in the UK, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile gadgets in the UK, 2013 and 2017 (forecast)
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