• Japanese
  • Korean
  • Chinese
Cover Image

Mobile Phone Insurance and Extended Warranties in Europe

‘Mobile Phone Insurance and Extended Warranties in Europe’ is a report about the market for insurance and extended warranties sold in conjunction with mobile phones in 20 countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Russia, Spain, Sweden, Switzerland, Turkey, and the UK.

Mobile phones are defined as any mobile handsets that incorporate a conventional mobile telephony facility including smartphones. Mobile phone insurance and extended warranties can cover one or more of accidental damage, loss, technical breakdown and theft, as well as airtime abuse.

The report draws on extensive primary and secondary research covering over 800 organisations involved in the production and distribution of mobile phones including manufacturers, mobile network operators, specialised retailers of consumer electronics, supermarkets and other types of retailer (e.g. department store / variety retailers).

The PartnerBASE™ dataset that accompanies the report logs each of almost 350 schemes for manufacturer, mobile network operators or retailer extended warranties or insurance, showing both the operating model used and partners employed for programs that are not managed internally.

You may be able to use this report plus the PartnerBASE™ dataset and market data annexe that accompany it in one or more of the following ways:

  • appreciate the size of the opportunity in the market for mobile phone insurance and extended warranties in Europe: in aggregate, this is a substantial market;
  • understand how fast-moving competitors are thriving in a number of countries in spite of the fact that the dynamics of this market have changed substantially in recent years;
  • assess the position of national and international competitors such as ACE, AIG, Allianz Global Assistance, AmTrust International, Assurant Solutions, Asurion, AXA, BNP Paribas Cardif, Domestic & General, Europ Assistance, EWP, Garanzia3, itonia, Moderna Försäkringar, Solid Försäkringar, SPB, SquareTrade, The Warranty Group, UK General and Wertgarantie;
  • consider how the value of the market for mobile phone insurance and extended warranties in Europe may be expected to evolve up to 2017.

Table of Contents

0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

  • What is this report about
  • Rationale
    • Evolving distribution channels both favour and compromise extended warranty provision
  • Methodology
    • Manufacturer and retailer survey
      • The survey's scope covers the vast majority of significant manufacturers and retailers of mobile phones
    • Distribution channels for retailers
    • Market data
    • Exchange rates
  • Definitions
    • Extended warranties and insurance
      • Extended warranties and insurance linked to consumer products come in a variety of formats...
      • ...and are frequently marketed to consumers under alternative titles
    • Premiums and other revenues
    • Operating models
    • Weighted shares
  • PartnerBASE and market data annexe
  • Finaccord

2.0 EUROPEAN OVERVIEW

  • Introduction
  • Underlying market volumes
    • Across 20 European countries, mobile phone subscriptions exceeded 930 million in 2013
    • There are more than twice as many mobile phone subscriptions in Russia than in the next closest country
    • Mobile phone subscriptions per capita are highest in Finland and lowest in Turkey
    • More than 80% of the total population across the 20 countries owns at least one mobile handset
    • Mobile handset penetration is lower in countries with a higher proportion of children in the total population
    • On a Europe-wide basis, post-paid (contract) mobile subscriptions are poised to overtake prepaid ones...
    • ... and they already account for a majority of subscriptions in 12 out of 20 countries
    • The increase in smartphone penetration has been a key driver of rising insurance take-up rates
  • Provision of extended warranties and insurance by manufacturers and retailers
    • Schemes set up by mobile network operators and retailers greatly outnumber those from manufacturers...
    • ... and involvement rates are highest among mobile network operators...
    • ... and specialised retailers of consumer electronic products
  • Manufacturer schemes for extended warranties and insurance
    • Acer, Apple, Samsung and Sony all operate schemes across multiple countries...
    • ... with external partners used to underwrite insurance risks in some cases
    • Apple and AIG dominate the weighted analysis of partnerships
  • Retailer schemes for extended warranties and insurance
    • Retailer (and mobile network operator) schemes are most prevalent in Austria, Sweden and France...
    • ... and least widespread in Romania, Finland and Turkey
    • SPB emerges as the leader in both the unweighted and weighted analysis of retailer partnerships...
  • Analysis for manufacturer and retailer schemes combined
    • ... and also in the combined manufacturer and retailer scheme analysis...
    • ... with AIG following it in second position
  • Risk coverage of all schemes for extended warranties and insurance
    • Cover for fraudulent calls (airtime abuse) is more likely to be available than cover for handset loss
    • Policies in Ireland offer the most wide-ranging cover while those in Italy are the least comprehensive...
    • ... as they are more oriented to an extended warranty format than an insurance one
  • Independent distribution channels
    • Independent providers of mobile phone cover are active in 12 out of the 20 countries
  • Market value for extended warranties and insurance
    • Attachment rates are likely to have risen quite substantially in most countries between 2009 and 2013...
    • ...as smartphones and post-paid contracts have gained in popularity across Europe...
    • ... thereby triggering a strong increase in the value of the mobile phone insurance market
    • Two countries are likely to account for close to a half of the market value across 20 countries...
    • ... but less than a third of the market in terms of the number of stand-alone policies in force
  • Market forecasts to 2017
    • The total number of mobile phone subscriptions is predicted to reach almost 1 billion by 2017...
    • ... with the proportion of the total population owning at least one mobile phone edging up to 82.9%
    • Attachment rates across Europe are expected to continue to increase albeit at a reduced pace...
    • ... in part because of slower growth rates in smartphone penetration from 2013 to 2017
    • Nevertheless, the value of mobile phone insurance and extended warranties may rise by more than 30%...
    • ... with small changes visible in the composition of this market when segmented by country
    • By number of stand-alone policies in force, Germany may have overtaken France by 2017
  • Key data tables

3.0 AUSTRIA

  • Introduction
  • Underlying market volumes
    • Mobile phone subscriptions per capita advanced from 1.37 to 1.61 between 2009 and 2013...
    • ...meaning that there has also been a rise in the number of individuals in possession of a mobile phone
  • Manufacturers' original warranty length and consumer law
  • Nine out of 12 manufacturers of mobile phones offer an original warranty of just one year
  • Manufacturer schemes for mobile phone insurance
    • Extended warranty or insurance cover is available from four mobile phone manufacturers...
  • Retailer schemes for mobile phone insurance
    • ... and from 17 retailers, including mobile phone operators
    • All non-virtual mobile network operators in Austria have an arrangement for mobile phone insurance
    • Assona was bought by SchneiderGolling & Cie in March 2013
  • Risk coverage of all schemes for mobile phone insurance
    • Less than a quarter of schemes incorporate more comprehensive insurance coverage
  • Independent distribution channels
    • Austrian consumers can also acquire mobile phone cover from several independent sources
  • Market value for mobile phone insurance
  • Market forecasts to 2017
    • The number of mobile phone subscriptions is not likely to increase...
    • ... although the actual number of individuals owning mobile phones will advance slightly...
    • ... and even a small rise in take-up rates could produce a significant increase in the insurance market value

4.0 BELGIUM

  • Introduction
  • Underlying market volumes
    • The volume of mobile phone subscriptions per capita reached 1.21 in 2013...
    • ... meaning that around 9.1 million individuals own a mobile handset in Belgium
  • Manufacturers' original warranty length and consumer law
    • All manufacturers of mobile phones other than one offer a two-year original guarantee...
  • Manufacturer schemes for mobile phone insurance
    • ... and three promote extended warranties or insurance
  • Retailer schemes for mobile phone insurance
    • A half of major retailers of mobile phones market an associated extended warranty or insurance scheme...
    • ... including all three non-virtual mobile network operators but none of the MVNOs active in Belgium
    • The 'Lifeline' policy underwritten by Aviva is available through Proximus as well as The Phone House...
    • ... making this insurer the most prominent provider in the weighted analysis of partnerships
  • Risk coverage of all schemes for mobile phone insurance
    • Two schemes in Belgium offer coverage for airtime abuse or handset loss
  • Independent distribution channels
    • Mobile phone insurance can be acquired from a number of independent sources
  • Market value for mobile phone insurance
  • Market forecasts to 2017
    • The number of mobile phone subscriptions will rise by around 2 million between 2013 and 2017...
    • ...which would equate to a mobile handset penetration rate reaching 82.8% of the total population
    • Continuing demand for smartphones should help to buoy the market for mobile phone insurance

5.0 CZECH REPUBLIC

  • Introduction
  • Underlying market volumes
    • Mobile phone subscriptions per capita advanced from 1.24 to 1.39 between 2009 and 2013...
    • ...meaning that the number of individuals in possession of a mobile phone has also risen
  • Manufacturers' original warranty length and consumer law
    • In this arena, Czech consumer law is generally aligned with EU law
  • Manufacturer schemes for mobile phone insurance
    • Apple and Asus are the two manufacturers to promote extended protection
  • Retailer schemes for mobile phone insurance
    • Among major mobile network operators, only one (T-Mobile) has a mobile phone insurance program...
    • ... collaborating with Generali in this context
  • Risk coverage of all schemes for mobile phone insurance
    • Cover for both accidental damage and theft is quite commonly available
  • Independent distribution channels
    • Mobile phone cover can also be acquired in a variety of formats from a number of Czech banks
  • Market value for mobile phone insurance
  • Market forecasts to 2017
    • Mobile phone subscriptions per capita are on course to reach 1.50 by 2017...
    • ... although the number of individuals with a mobile handset will only rise by 200,000 or so
    • Faster growth in the insurance market is largely contingent upon the actions of mobile network operators

6.0 DENMARK

  • Introduction
  • Underlying market volumes
    • Mobile phone subscriptions per capita advanced from 1.24 to 1.32 between 2009 and 2013...
    • ...meaning that the number of individuals in possession of a mobile phone has also risen
  • Manufacturers' original warranty length and consumer law
    • Two-year original guarantees constitute the norm among mobile phone manufacturers...
  • Manufacturer schemes for mobile phone insurance
    • ... but only Apple provides an option for extending its guarantee
  • Retailer schemes for mobile phone insurance
    • All three mobile network operators in Denmark offer schemes in this domain but no MVNOs...
    • ... making their partners prominent in the weighted analysis of partnerships
    • The acquisition of Securator re-enforces the prominent position of Tryg in this market
  • Risk coverage of all schemes for mobile phone insurance
    • Most schemes are limited to cover for technical faults and accidental damage
  • Independent distribution channels
    • Consumers can acquire mobile phone cover separately from two independent sources
  • Market value for mobile phone insurance
  • Market forecasts to 2017
    • Mobile phone subscriptions may have risen by a further 1.4 million by the end of 2017...
    • ... thereby pushing up the mobile handset penetration rate...
    • ... and helping the mobile phone insurance market to advance further in value

7.0 FINLAND

  • Introduction
  • Underlying market volumes
    • Mobile phone subscriptions reached 9.32 million at the end of 2013...
    • ...with the number of owners of a mobile phone settling at just under 4.5 million
  • Manufacturers' original warranty length and consumer law
    • Most manufacturers of mobile handsets in Finland provide a one-year original guarantee
  • Manufacturer schemes for mobile phone insurance
    • In the case of mobile phones, Apple has yet to introduce its 'AppleCare' program to Finland
  • Retailer schemes for mobile phone insurance
    • Finland's mobile network operators are notable for not offering mobile phone insurance...
  • Risk coverage of all schemes for mobile phone insurance
    • ... meaning that the cover available is often limited to an extended warranty only
  • Independent distribution channels
  • Market value for mobile phone insurance
  • Market forecasts to 2017
    • Mobile phone subscription growth is expected to be modest between 2013 and 2017...
    • ...with a mobile handset penetration rate among consumers reaching almost 83% in the latter year
    • A denser supply structure would bring about a more substantial rise in the insurance market value

8.0 FRANCE

  • Introduction
  • Underlying market volumes
    • Mobile subscriptions per capita in France have begun to catch up with those in comparable countries
    • By the end of 2013, around 53 million individuals in France had a mobile phone
  • Manufacturers' original warranty length and consumer law
    • Most manufacturers of mobile phones offer an original warranty that lasts just one year
  • Manufacturer schemes for mobile phone insurance
    • Extended warranty or insurance programs are limited to just two mobile phone manufacturers...
    • ...with only one external insurance firm involved in this sphere
  • Retailer schemes for mobile phone insurance
    • Well over a half of mobile phone retailers promote mobile phone insurance or extended protection
    • SPB's two non-virtual mobile network operator partnerships are both underwritten by AIG...
    • ... with Asurion having dislodged Gras Savoye from its long-standing relationship with Bouygues Telecom
    • Retailer partnerships for mobile phone insurance are often similar to those for other types of cover
    • Anacap Financial Partners took an equity stake in AssurOne in June 2014
    • Asurion has entered the French market by means of a partnership with Bouygues Telecom
    • Other local specialists include EGA Innoserve, SAV Group and SFG...
    • ... with the latter firm having been acquired by Wertgarantie in March 2014
    • SPB has created a distinctive image for itself as an international affinity insurance broker
    • Over 40% of its total revenues in 2013 were due to partnerships with mobile network operators
  • Risk coverage of all schemes for mobile phone insurance
    • A majority of mobile phone insurance schemes in France cover accidental damage and theft
  • Independent distribution channels
    • Numerous independent distributors are visible in this market, including several major banks...
    • ... most of which promote 'assurance nomades' covering both mobile phones and gadgets
    • Direxi, controlled ultimately by Otto Group, has a focus on online distribution
    • Packaged cover within 'assurance des moyens de paiement' is another possibility for consumers
  • Market value for mobile phone insurance
  • Market forecasts to 2017
    • Between 2013 and 2017, mobile phone subscriptions in France may rise by a further 12.5 million...
    • ... occasioning an increase in the percentage of the French population with a mobile phone...
    • ... and a fairly positive outlook for the country's market for mobile phone insurance

9.0 GERMANY

  • Introduction
  • Underlying market volumes
    • Mobile phone subscriptions per capita advanced from 1.28 to 1.41 between 2009 and 2013...
    • ...meaning that the number of individuals in possession of a mobile phone has also risen
  • Manufacturers' original warranty length and consumer law
    • Most mobile phone manufacturers offer an original warranty of two years
  • Manufacturer schemes for mobile phone insurance
    • Extended warranty or insurance policies are on offer from two major manufacturers
  • Retailer schemes for mobile phone insurance
    • Retailer insurance programs are characterised by use of a variety of operating models
    • Four out of five non-virtual mobile network operators have a scheme for mobile phone insurance
    • The German mobile phone insurance market features a relatively fragmented supply structure
    • Domestic & General's revenues in Germany have been expanding quite rapidly
    • Wertgarantie sold more than 50,000 new policies in 2013 relative to new sales in the previous year
  • Risk coverage of all schemes for mobile phone insurance
    • All but four schemes incorporate insurance cover in addition to protection for technical breakdown
  • Independent distribution channels
    • There are at least nine independent providers of mobile phone cover in Germany...
    • ... including Friendsurance-Alecto which has introduced the concept of online peer-to-peer insurance...
    • ... and assona, which was bought by SchneiderGolling & Cie in March 2013
  • Market value for mobile phone insurance
  • Market forecasts to 2017
    • Further growth in mobile phone subscriptions is likely to be very moderate...
    • ... as is the actual number of individuals owning mobile phones...
    • ... although the value of the mobile phone insurance market could continue its upward trajectory

10.0 IRELAND

  • Introduction
  • Underlying market volumes
    • Mobile phone subscriptions in Ireland have exceeded the 5 million threshold...
    • ... although handset penetration within the total population remains below 80%
  • Manufacturers' original warranty length and consumer law
    • Sony stands out as its factory warranty lasts for three years
  • Manufacturer schemes for mobile phone insurance
    • Mobile phone cover has been organised by three mobile phone manufacturers
  • Retailer schemes for mobile phone insurance
    • Telefónica Insurance underwrites the mobile phone insurance program of O2 on a captive basis...
    • ... but is overtaken by ACE European Group in the weighted analysis of partnerships
  • Risk coverage of all schemes for mobile phone insurance
    • Availability of cover for airtime abuse, loss and theft is comparatively high
  • Independent distribution channels
    • Mobilecover Insurance sells directly to consumers as well as via Chill Insurance and Meteor
  • Market value for mobile phone insurance
  • Market forecasts to 2017
    • Mobile phone subscriptions per capita could reach 1.30 by 2017...
    • ... causing the number of individuals owning mobile phones to move up further...
    • ... and also helping the mobile phone insurance market to increase

11.0 ITALY

  • Introduction
  • Underlying market volumes
    • Mobile phone subscriptions per capita increased from 1.50 to 1.60 between 2009 and 2013...
    • ...meaning that the number of individuals in possession of a mobile phone has also risen
  • Manufacturers' original warranty length and consumer law
    • Apple has increased the length of its original guarantee to the standard two-year term
  • Manufacturer schemes for mobile phone insurance
    • Extended warranty or insurance programs are on offer from three mobile phone manufacturer brands
  • Retailer schemes for mobile phone insurance
    • Three out of four non-virtual mobile network operators run a mobile phone insurance program...
    • ... with numerous retailers also doing so
    • Estendo achieved revenue growth of over 40% in 2013
    • Business Company has begun expanding its extended warranty brand outside of Italy
  • Risk coverage of all schemes for mobile phone insurance
    • Cover for airtime abuse and loss is entirely absent from the non-independent insurance market...
  • Independent distribution channels
    • ... although one of the four independent providers offers cover for airtime abuse
  • Market value for mobile phone insurance
  • Market forecasts to 2017
    • Mobile phone subscriptions will tick up further between 2013 and 2017...
    • ... as will the number of individuals owning a mobile handset
    • Fairly robust growth is possible in Italy's mobile phone insurance market

12.0 NETHERLANDS

  • Introduction
  • Underlying market volumes
    • Around 2 million additional mobile phone subscriptions were taken out between 2009 and 2013...
    • ...causing the number of individuals with a mobile phone to rise by around 700,000
  • Manufacturers' original warranty length and consumer law
    • Almost all manufacturers of mobile phones offer an original warranty lasting two years
  • Manufacturer schemes for mobile phone insurance
    • Extended warranties or insurance are on offer in the Netherlands from five mobile phone manufacturers...
    • ... two of which utilise external partners for this purpose
  • Retailer schemes for mobile phone insurance
    • Five different operating models are in evidence for retailer mobile phone insurance programs...
    • ... with KPN having changed the one that it uses in recent years
    • There are ten non-internal sources of mobile phone cover used by mobile network operators or retailers
    • Actua Assurantiën combined its product protection propositions under one brand in 2012
    • EWP is a sister company to Germany-based Wertgarantie within AEGIDIUS Rückversicherung
  • Risk coverage of all schemes for mobile phone insurance
    • A third of schemes potentially offer coverage against loss of a handset in the Netherlands
  • Independent distribution channels
    • Independent providers include CoverYou Verzekeringen, Digiwise, Robiz-Assurantiën and SoZeker
  • Market value for mobile phone insurance
  • Market forecasts to 2017
    • Mobile phone subscriptions per capita are expected to reach 1.45 by 2017...
    • ... pushing up the proportion of the population with a mobile handset to almost 83%
    • Both premiums and policies in force for mobile phone insurance are likely to grow quite significantly

13.0 NORWAY

  • Introduction
  • Underlying market volumes
    • Mobile phone subscriptions per capita advanced from 1.11 in 2009 to 1.16 in 2013...
    • ...meaning that the number mobile handset owners has also increased
  • Manufacturers' original warranty length and consumer law
    • Manufacturer original guarantees last either one or two years in Norway
  • Manufacturer schemes for mobile phone insurance
    • Apple is unique in Norway in making an extended warranty available to its customers
  • Retailer schemes for mobile phone insurance
    • Some mobile network operators are running mobile phone insurance programs...
    • ... with Mondux Assurance running two of these, using two separate underwriters for this purpose
    • Six other competitors are also in evidence
  • Risk coverage of all schemes for mobile phone insurance
    • Cover for accidental damage is more commonly available than cover for technical failure
  • Independent distribution channels
  • Market value for mobile phone insurance
  • Market forecasts to 2017
    • The number of mobile phone subscriptions will probably carry on growing...
    • ... as will the number of individuals in possession of a mobile phone
    • An increase of just 0.5% in the overall take-up rate would cause a significant rise in the total market value

14.0 POLAND

  • Introduction
  • Underlying market volumes
    • There were 12.5 million more mobile phone subscriptions at the end of 2013 than at the end of 2009...
    • ...meaning that the number of individuals in possession of a mobile phone has also risen somewhat
  • Manufacturers' original warranty length and consumer law
    • Most manufacturers of mobile phones offer an original warranty lasting two years
  • Manufacturer schemes for mobile phone insurance
    • Acer, Apple, Asus and Samsung are the manufacturers with extended warranty or insurance programs
  • Retailer schemes for mobile phone insurance
    • Just under half of mobile phone retailers offer extended warranties or insurance...
    • ... with Ergo Hestia the most commonly cited external partner...
    • ... in a market with at least ten aspiring external providers
  • SPB Polska and its partner Warta benefit from their relationship with the Media Markt and Saturn brands
  • Risk coverage of all schemes for mobile phone insurance
    • A handful of schemes afford protection in the event of fraudulent usage
  • Independent distribution channels
  • Market value for mobile phone insurance
  • Market forecasts to 2017
    • A declining population may depress growth in mobile phone subscriptions...
    • ...although the mobile handset penetration rate among consumers will still increase
    • A further substantial rise in the value of the mobile phone insurance market is predicted for 2017

15.0 PORTUGAL

  • Introduction
  • Underlying market volumes
    • Mobile phone subscriptions per capita advanced from 1.11 to 1.26 between 2009 and 2013...
    • ... causing the mobile handset penetration rate to reach 81.8% of the country's population
  • Manufacturers' original warranty length and consumer law
    • An original warranty with a duration of two years is available from all mobile phone manufacturers...
  • Manufacturer schemes for mobile phone insurance
    • ... and Acer, Apple and Sony have made arrangements for extending these
  • Retailer schemes for mobile phone insurance
    • Eight out of 20 retailers of mobile phones surveyed in Portugal promote extended warranties or insurance...
    • ... although none of these are mobile network operators
  • Risk coverage of all schemes for mobile phone insurance
    • Five schemes incorporate cover for theft in addition to protection for technical breakdown
  • Independent distribution channels
  • Market value for mobile phone insurance
  • Market forecasts to 2017
    • By 2017, the number of mobile phone subscriptions in Portugal may have reached 15 million...
    • ... pushing up by around 300,000 the actual number of individuals owning a mobile phone
    • There is scope for Portugal's relatively small mobile phone insurance market to grow substantially

16.0 ROMANIA

  • Introduction
  • Underlying market volumes
    • In spite of a declining population, mobile phone subscriptions have growth quite strongly...
    • ... although the number of mobile handset owners less so
  • Manufacturers' original warranty length and consumer law
    • Two out of 11 mobile phone manufacturers limit their factory warranty to a single year
  • Manufacturer schemes for mobile phone insurance
  • Retailer schemes for mobile phone insurance
    • Two out of three mobile network operators offer insurance with Marsh administrating in both cases
  • Risk coverage of all schemes for mobile phone insurance
    • Cover for airtime abuse and loss is not yet available in Romania
  • Independent distribution channels
  • Market value for mobile phone insurance
  • Market forecasts to 2017
    • Mobile phone subscriptions per capita will have edged up further by 2017...
    • ...but a reduction in the population will cause the number of mobile handset owners to fall
    • Notwithstanding this, the value of the mobile phone insurance market will probably rise further

17.0 RUSSIA

  • Introduction
  • Underlying market volumes
    • The number of mobile subscriptions increased by more than 30 million between 2009 and 2013...
    • ...with the number of individuals in possession of a mobile phone moving up by over 5 million
  • Manufacturers' original warranty length and consumer law
    • Most manufacturers of mobile phones offer an original warranty lasting only one year...
  • Manufacturer schemes for mobile phone insurance
    • ... although four give consumers the option of taking out an extended warranty
  • Retailer schemes for mobile phone insurance
    • 11 different retailer programs for mobile phone extended warranties or insurance are visible in Russia...
    • ... although only one of these has been set up by a mobile network operator
    • Operating models used fall into four different categories
    • In weighted terms, VTB Insurance and Extra Service claim the highest partnership shares
    • Extra Service maintains a network of around 400 service centres across Russia...
    • ... and HiTechnic, the captive provider used by the El Dorado retail chain, has a similar number
  • Risk coverage of all schemes for mobile phone insurance
    • Several schemes cover airtime abuse and / or theft in addition to accidental damage
  • Independent distribution channels
    • There are several other means by which consumers can obtain mobile phone insurance in Russia
  • Market value for mobile phone insurance
    • The high percentage of non-contract phones is a factor determining the low take-up rate for insurance...
    • ... although other market characteristics should help to encourage growth in attachment rates in future
  • Market forecasts to 2017
    • Mobile phone subscriptions are predicted to rise more slowly between 2013 and 2017...
    • ...causing the mobile handset penetration rate among consumers to reach 83%
    • The market value could grow more quickly than forecast if more mobile network operators launch schemes

18.0 SPAIN

  • Introduction
  • Underlying market volumes
    • Mobile phone subscriptions per capita increased from 1.11 to 1.15 between 2009 and 2013...
    • ...pushing up the number of individuals in possession of a mobile phone by 1.7 million
  • Manufacturers' original warranty length and consumer law
    • All manufacturers of mobile phones in Spain offer an original warranty of two years
  • Manufacturer schemes for mobile phone insurance
    • Only Apple has introduced an extended warranty program among manufacturers investigated
  • Retailer schemes for mobile phone insurance
    • Almost a half of retailers promote mobile phone insurance or extended warranties...
    • ... including all four non-virtual mobile network operators
    • Prominent external providers include ACE European Group, Assurant Solutions, CPP and SPB...
    • ... with the duo of SPB and AIG leading the market in the weighted analysis of partnerships
    • Domestic & General has achieved rapid growth in its Spanish revenues in recent times
  • Risk coverage of all schemes for mobile phone insurance
    • Mobile phone insurance policies in Spain are more comprehensive than those in many other countries
  • Independent distribution channels
    • Independent providers include Caser, Garante and LLUCH & JUELICH Brokers
  • Market value for extended warranties and insurance
  • Market forecasts to 2017
    • The growth in mobile phone subscriptions is predicted to continue between 2013 and 2017
    • It is predicted that 84% of Spain's forecast population will have a mobile phone by 2017
    • The outlook for mobile phone insurance in Spain appears very positive

19.0 SWEDEN

  • Introduction
  • Underlying market volumes
    • The number of mobile phone subscriptions advanced by around 1.5 million between 2009 and 2013...
    • ... taking the mobile handset penetration rate to around 81.5% of Sweden's total population
  • Manufacturers' original warranty length and consumer law
    • Most manufacturers of mobile phones limit themselves to an original warranty of one year...
  • Manufacturer schemes for mobile phone insurance
    • ... and only Acer and Apple have an arrangement for extending these
  • Retailer schemes for mobile phone insurance
    • Three competitors hold a combined weighted share of partnerships of more than 75%...
    • ... with Solid Försäkringar and Moderna Försäkringar the leaders by this measure...
    • ... although a relatively new competitor has emerged in the shape of Vardia Försäkring
  • Risk coverage of all schemes for mobile phone insurance
    • Cover for fraudulent calls is available in seven out of 19 schemes in this sphere
  • Independent distribution channels
  • Market value for mobile phone insurance
  • Market forecasts to 2017
    • Mobile phone subscriptions in Sweden are likely to have exceeded 13 million by 2017...
    • ... propelling the number of individuals with a mobile phone above 8 million...
    • ... and helping to generate fairly healthy growth in the country's mobile phone insurance market

20.0 SWITZERLAND

  • Introduction
  • Underlying market volumes
    • Mobile phone subscriptions in Switzerland increased by 1.5 million between 2009 and 2013...
    • ...with the number of individuals owning a mobile phone also rising over this period
  • Manufacturers' original warranty length and consumer law
    • All manufacturers of mobile handsets in Switzerland provide a two-year guarantee
  • Manufacturer schemes for mobile phone insurance
    • Mobile phone protection is available from Acer, Apple and Asus...
    • ... with Apple using AIG in this context, as in a number of other countries
  • Retailer schemes for mobile phone insurance
    • Mobile phone cover is available from all three non-virtual mobile network operators in Switzerland...
    • ... plus seven other retailers
  • AIG, AXA Winterthur and SPB join Allianz Global Assistance and Sertronics among external providers
    • In Switzerland, Sertronics reportedly handles around 125,000 service claims a year
  • Risk coverage of all schemes for mobile phone insurance
    • Availability rates are equal for cover for fraudulent calls and theft
  • Independent distribution channels
  • Market value for mobile phone insurance
    • Growing sales of smartphones plus the launch of one major new scheme will have boosted take-up rates
  • Market forecasts to 2017
    • Mobile phone subscriptions in Switzerland will have exceeded 11 million by 2017...
    • ...which would equate to a mobile handset penetration rate among consumers reaching 85%
    • Even a small increase in the take-up rate will cause a fairly substantial rise in the insurance market value

21.0 TURKEY

  • Introduction
  • Underlying market volumes
    • Turkish mobile phone subscriptions have advanced very strongly but there is still scope for more growth...
    • ... as less than three quarters of the total population actually owns a handset
  • Manufacturers' original warranty length and consumer law
    • LG deviates from the norm by offering a three-year original warranty
  • Manufacturer schemes for mobile phone insurance
  • Retailer schemes for mobile phone insurance
    • 11 mobile phone retailers in Turkey offer some form of extended protection...
    • ... but none of the country's mobile network operators
  • Risk coverage of all schemes for mobile phone insurance
    • Cover for accidental damage and theft is quite widespread but fraudulent calls and loss are never insured
  • Independent distribution channels
    • Cepkask markets mobile phone service packs directly to consumers
  • Market value for mobile phone insurance
  • Market forecasts to 2017
    • Subscriptions per capita are likely to reach 1.00 by 2017 but will not stop there
    • The penetration rate will be relatively low as a consequence of Turkey's relatively young population
    • The market for mobile phone cover will grow with or without the participation of mobile network operators

22.0 UK

  • Introduction
  • Underlying market volumes
    • In terms of mobile phone subscriptions per capita, the UK market is close to saturation...
    • ... with more than 50 million individuals now believed to own at least one mobile handset
  • Manufacturers' original warranty length and consumer law
    • Nearly two thirds of mobile phone manufacturers offer an original warranty of longer than one year
  • Manufacturer schemes for mobile phone insurance
    • Apple is unique among manufacturers in having an arrangement in this arena...
  • Retailer schemes for mobile phone insurance
    • ... although there are plenty of mobile operator and retailer insurance programs in the UK...
    • ... in a market that appears more fragmented when viewed in unweighted rather than weighted terms
    • The purchase of LSG by Assurant means that Assurant Solutions has acquired two valuable relationships
    • Asurion is also seeking to expand its position in the UK
    • A question mark hangs over what the newly-merged Dixons Carphone will do in future in this arena
    • Via a captive administrator, The Warranty Group continues to work with Phones4U
  • Risk coverage of all schemes for mobile phone insurance
    • Cover for theft is commonly available but airtime abuse is insured in just one instance
  • Independent distribution channels
    • The substantial value of this market in the UK has attracted more than a dozen independent providers...
    • ...some of which are also active in mobile gadget insurance and extended warranties for grey goods
    • Supercover Insurance achieved further growth in its annual turnover in its most recent financial year
    • Insurance aggregators are apparently unconvinced by their prospects in this market...
    • The withdrawal of numerous AVA products means that the bank channel may be on the wane
  • Market value for mobile phone insurance
  • Market forecasts to 2017
    • Mobile phone subscriptions are predicted to rise modestly between 2013 and 2017...
    • ...which would equate to a mobile handset penetration rate reaching over 82% of the total population
    • The continuing growth of smartphones should help buoy the market for mobile phone insurance

LIST OF GRAPHICS / TABLES

0.0 EXECUTIVE SUMMARY

  • The value of the market for mobile phone insurance and extended warranties across 20 European countries is forecast to exceed EUR 3 billion by 2017
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Europe, 2009, 2013 and 2017 (forecast) (table)
  • The UK and France alone are likely to have accounted for almost half of the value of the market for mobile phone insurance and extended warranties in Europe in 2013

1.0 INTRODUCTION

  • Organisations offering mobile phones researched in Europe, segmented by country, type and retailer operating model, 2014

2.0 EUROPEAN OVERVIEW

  • Volume of mobile phone subscriptions and subscriptions per capita in Europe, 2009 and 2013
  • Volume of mobile phone subscriptions in Europe, segmented by country, 2009 and 2013
  • Number of mobile phone subscriptions per capita in Europe, segmented by country, 2009 and 2013
  • Number of individuals owning a mobile phone in Europe and their weighting within the total population, 2009 and 2013
  • Number of individuals owning a mobile phone in Europe, segmented by country, 2013
  • Number of individuals owning a mobile phone in Europe, segmented by country, 2009 and 2013
  • Percentage of population owning a mobile phone in Europe, segmented by country, 2009 and 2013
  • Mobile phone subscriptions in Europe, segmented between post-paid and prepaid contracts and by country, 2012
  • Mobile phone subscriptions in Europe, segmented between post-paid and prepaid contracts and by country, 2012 (table)
  • Smartphone penetration rate among individuals owning a mobile phone in Europe, segmented by country, 2013
  • Manufacturer, retailer and mobile network operator schemes for extended warranties and insurance linked to mobile phones in Europe: unweighted and weighted provider share of provision, 2014
  • Provision rates for extended warranties and insurance linked to mobile phones for manufacturers and retailers across Europe, 2014
  • Provision rates for extended warranties and insurance linked to mobile phones offered by manufacturers in Europe, segmented by country, 2014
  • Operating models for extended warranties and insurance linked to mobile phones offered by manufacturers in Europe, segmented by country, 2014
  • Operating models for extended warranties and insurance linked to mobile phones offered by manufacturers in Europe, segmented by country, 2014 (table)
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Europe: unweighted and weighted provider share of partnerships, 2014
  • Provision rates for extended warranties and insurance linked to mobile phones offered by retailers in Europe, segmented by country, 2014
  • Operating models for extended warranties and insurance linked to mobile phones offered by retailers in Europe, segmented by country, 2014
  • Operating models for extended warranties and insurance linked to mobile phones offered by retailers in Europe, segmented by country, 2014 (table)
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Europe: unweighted and weighted provider share of partnerships, 2014
  • Manufacturer and retailer schemes for extended warranties and insurance linked to mobile phones in Europe: combined unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile phones in Europe, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile phones in Europe, segmented by country, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile phones in Europe, segmented by country, 2014 (table)
  • Assumed take-up rates for extended warranties and insurance linked to mobile phones in Europe segmented by country, 2009 and 2013
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Europe, 2009 and 2013
  • Approximate market value for extended warranties and insurance linked to mobile phones in Europe segmented by country, 2013
  • Approximate market value for extended warranties and insurance linked to mobile phones in Europe by country, 2009 and 2013
  • Approximate number of policies in force for extended warranties and insurance linked to mobile phones in Europe segmented by country, 2013
  • Approximate number of policies in force for extended warranties and insurance linked to mobile phones in Europe by country, 2009 and 2013
  • Number of individuals owning a mobile phone plotted against assumed take-up rates for extended warranties and insurance linked to mobile phones in Europe, segmented by country, 2013
  • Number of individuals owning a mobile phone and assumed take-up rates for extended warranties and insurance linked to mobile phones in Europe, segmented by country, 2013 (table)
  • Volume of mobile phone subscriptions and subscriptions per capita in Europe, 2013 and 2017 (forecast)
  • Volume of mobile phone subscriptions in Europe, segmented by country, 2013 and 2017 (forecast)
  • Number of mobile phone subscriptions per capita in Europe, segmented by country, 2013 and 2017 (forecast)
  • Number of individuals owning a mobile phone in Europe and their weighting within the total population, 2013 and 2017 (forecast)
  • Number of individuals owning a mobile phone in Europe, segmented by country, 2017 (forecast)
  • Number of individuals owning a mobile phone in Europe, segmented by country, 2013 and 2017 (forecast)
  • Percentage of individuals owning a mobile phone in Europe, segmented by country, 2013 and 2017 (forecast)
  • Assumed take-up rates for extended warranties and insurance linked to mobile phones in Europe segmented by country, 2013 and 2017 (forecast)
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Europe, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile phones in Europe segmented by country, 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile phones in Europe by country, 2013 and 2017 (forecast)
  • Approximate number of policies in force for extended warranties and insurance linked to mobile phones in Europe segmented by country, 2017 (forecast)
  • Approximate number of policies in force for extended warranties and insurance linked to mobile phones in Europe by country, 2013 and 2017
  • Volume of mobile phone subscriptions in Europe segmented by country, 2009, 2013 and 2017 (forecast) (table)
  • Number of individuals owning a mobile phone in Europe segmented by country, 2009, 2013 and 2017 (forecast) (table)
  • Percentage of population owning a mobile phone in Europe segmented by country, 2009, 2013 and 2017 (forecast) (table)
  • Approximate market value for extended warranties and insurance linked to mobile phones in Europe segmented by country, 2009, 2013 and 2017 (forecast) (table)
  • Approximate number of policies in force for extended warranties and insurance linked to mobile phones in Europe segmented by country, 2009, 2013 and 2017 (forecast) (table)

3.0 AUSTRIA

  • Volume of mobile phone subscriptions and subscriptions per capita in Austria, 2009 and 2013
  • Number of individuals owning a mobile phone in Austria and their weighting within the total population, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile phones in Austria, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Austria: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Austria: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Austria: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Austria: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile phones in Austria, 2014
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Austria, 2009 and 2013
  • Volume of mobile phone subscriptions and subscriptions per capita in Austria, 2013 and 2017 (forecast)
  • Number of individuals owning a mobile phone in Austria and their weighting within the total population, 2013 and 2017 (forecast)
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Austria, 2013 and 2017 (forecast)

4.0 BELGIUM

  • Volume of mobile phone subscriptions and subscriptions per capita in Belgium, 2009 and 2013
  • Number of individuals owning a mobile phone in Belgium and their weighting within the total population, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile phones in Belgium, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Belgium: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Belgium: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Belgium: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Belgium: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile phones in Belgium, 2014
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Belgium, 2009 and 2013
  • Volume of mobile phone subscriptions and subscriptions per capita in Belgium, 2013 and 2017 (forecast)
  • Number of individuals owning a mobile phone in Belgium and their weighting within the total population, 2013 and 2017 (forecast)
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Belgium, 2013 and 2017 (forecast)

5.0 CZECH REPUBLIC

  • Volume of mobile phone subscriptions and subscriptions per capita in the Czech Republic, 2009 and 2013
  • Number of individuals owning a mobile phone in the Czech Republic and their weighting within the total population, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile phones in the Czech Republic, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in the Czech Republic: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in the Czech Republic: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in the Czech Republic: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in the Czech Republic: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile phones in the Czech Republic, 2014
  • Approximate market value for extended warranties and insurance linked to mobile phones in the Czech Republic, 2009 and 2013
  • Volume of mobile phone subscriptions and subscriptions per capita in the Czech Republic, 2013 and 2017 (forecast)
  • Number of individuals owning a mobile phone in the Czech Republic and their weighting within the total population, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile phones in the Czech Republic, 2013 and 2017 (forecast)

6.0 DENMARK

  • Volume of mobile phone subscriptions and subscriptions per capita in Denmark, 2009 and 2013
  • Number of individuals owning a mobile phone in Denmark and their weighting within the total population, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile phones in Denmark, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Denmark: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Denmark: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Denmark: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage for extended warranties and insurance linked to mobile phones in Denmark, 2014
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Denmark, 2009 and 2013
  • Volume of mobile phone subscriptions and subscriptions per capita in Denmark, 2013 and 2017 (forecast)
  • Number of individuals owning a mobile phone in Denmark and their weighting within the total population, 2013 and 2017 (forecast)
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Denmark, 2013 and 2017 (forecast)

7.0 FINLAND

  • Volume of mobile phone subscriptions and subscriptions per capita in Finland, 2009 and 2013
  • Number of individuals owning a mobile phone in Finland and their weighting within the total population, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile phones in Finland, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Finland: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Finland: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Finland: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Finland: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile phones in Finland, 2014
  • Approximate market value for extended warranties and insurance linked to mobile phones in Finland, 2009 and 2013
  • Volume of mobile phone subscriptions and subscriptions per capita in Finland, 2013 and 2017 (forecast)
  • Number of individuals owning a mobile phone in Finland and their weighting within the total population, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile phones in Finland, 2013 and 2017 (forecast)

8.0 FRANCE

  • Volume of mobile phone subscriptions and subscriptions per capita in France, 2009 and 2013
  • Number of individuals owning a mobile phone in France and their weighting within the total population, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile phones in France, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in France: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in France: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in France: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in France: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile phones in France, 2014
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in France, 2009 and 2013
  • Volume of mobile phone subscriptions and subscriptions per capita in France, 2013 and 2017 (forecast)
  • Number of individuals owning a mobile phone in France and their weighting within the total population, 2013 and 2017 (forecast)
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in France, 2013 and 2017 (forecast)

9.0 GERMANY

  • Volume of mobile phone subscriptions and subscriptions per capita in Germany, 2009 and 2013
  • Number of individuals owning a mobile phone in Germany and their weighting within the total population, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile phones in Germany, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Germany: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Germany: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Germany: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Germany: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile phones in Germany, 2014
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Germany, 2009 and 2013
  • Volume of mobile phone subscriptions and subscriptions per capita in Germany, 2013 and 2017 (forecast)
  • Number of individuals owning a mobile phone in Germany and their weighting within the total population, 2013 and 2017 (forecast)
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Germany, 2013 and 2017 (forecast)

10.0 IRELAND

  • Volume of mobile phone subscriptions and subscriptions per capita in Ireland, 2009 and 2013
  • Number of individuals owning a mobile phone in Ireland and their weighting within the total population, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile phones in Ireland, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Ireland: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Ireland: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Ireland: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Ireland: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile phones in Ireland, 2014
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Ireland, 2009 and 2013
  • Volume of mobile phone subscriptions and subscriptions per capita in Ireland, 2013 and 2017 (forecast)
  • Number of individuals owning a mobile phone in Ireland and their weighting within the total population, 2013 and 2017 (forecast)
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Ireland, 2013 and 2017 (forecast)

11.0 ITALY

  • Volume of mobile phone subscriptions and subscriptions per capita in Italy, 2009 and 2013
  • Number of individuals owning a mobile phone in Italy and their weighting within the total population, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile phones in Italy, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Italy: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Italy: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Italy: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Italy: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile phones in Italy, 2014
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Italy, 2009 and 2013
  • Volume of mobile phone subscriptions and subscriptions per capita in Italy, 2013 and 2017 (forecast)
  • Number of individuals owning a mobile phone in Italy and their weighting within the total population, 2013 and 2017 (forecast)
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Italy, 2013 and 2017 (forecast)

12.0 NETHERLANDS

  • Volume of mobile phone subscriptions and subscriptions per capita in the Netherlands, 2009 and 2013
  • Number of individuals owning a mobile phone in the Netherlands and their weighting within the total population, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile phones in the Netherlands, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in the Netherlands: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in the Netherlands: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in the Netherlands: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in the Netherlands: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile phones in the Netherlands, 2014
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in the Netherlands, 2009 and 2013
  • Volume of mobile phone subscriptions and subscriptions per capita in the Netherlands, 2013 and 2017 (forecast)
  • Number of individuals owning a mobile phone in the Netherlands and their weighting within the total population, 2013 and 2017 (forecast)
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in the Netherlands, 2013 and 2017 (forecast)

13.0 NORWAY

  • Volume of mobile phone subscriptions and subscriptions per capita in Norway, 2009 and 2013
  • Number of individuals owning a mobile phone in Norway and their weighting within the total population, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile phones in Norway, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Norway: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Norway: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Norway: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile phones in Norway, 2014
  • Approximate market value for extended warranties and insurance linked to mobile phones in Norway, 2009 and 2013
  • Volume of mobile phone subscriptions and subscriptions per capita in Norway, 2013 and 2017 (forecast)
  • Number of individuals owning a mobile phone in Norway and their weighting within the total population, 2013 and 2017 (forecast)
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Norway, 2013 and 2017 (forecast)

14.0 POLAND

  • Volume of mobile phone subscriptions and subscriptions per capita in Poland, 2009 and 2013
  • Number of individuals owning a mobile phone in Poland and their weighting within the total population, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile phones in Poland, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Poland: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Poland: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Poland: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Poland: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile phones in Poland, 2014
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Poland, 2009 and 2013
  • Volume of mobile phone subscriptions and subscriptions per capita in Poland, 2013 and 2017 (forecast)
  • Number of individuals owning a mobile phone in Poland and their weighting within the total population, 2013 and 2017 (forecast)
  • Forecast market value and policies in force for extended warranties and insurance linked to mobile phones in Poland, 2013 and 2017

15.0 PORTUGAL

  • Volume of mobile phone subscriptions and subscriptions per capita in Portugal, 2009 and 2013
  • Number of individuals owning a mobile phone in Portugal and their weighting within the total population, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile phones in Portugal, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Portugal: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Portugal: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Portugal: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Portugal: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile phones in Portugal, 2014
  • Approximate market value for extended warranties and insurance linked to mobile phones in Portugal, 2009 and 2013
  • Volume of mobile phone subscriptions and subscriptions per capita in Portugal, 2013 and 2017 (forecast)
  • Number of individuals owning a mobile phone in Portugal and their weighting within the total population, 2013 and 2017 (forecast)
  • Approximate market value for extended warranties and insurance linked to mobile phones in Portugal, 2013 and 2017 (forecast)

16.0 ROMANIA

  • Volume of mobile phone subscriptions and subscriptions per capita in Romania, 2009 and 2013
  • Number of individuals owning a mobile phone in Romania and their weighting within the total population, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile phones in Romania, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Romania: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Romania: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile phones in Romania, 2014
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Romania, 2009 and 2013
  • Volume of mobile phone subscriptions and subscriptions per capita in Romania, 2013 and 2017 (forecast)
  • Number of individuals owning a mobile phone in Romania and their weighting within the total population, 2013 and 2017 (forecast)
  • Forecast market value and policies in force for extended warranties and insurance linked to mobile phones in Romania, 2013 and 2017

17.0 RUSSIA

  • Volume of mobile phone subscriptions and subscriptions per capita in Russia, 2009 and 2013
  • Number of individuals owning a mobile phone in Russia and their weighting within the total population, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile phones in Russia, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Russia: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Russia: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Russia: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Russia: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile phones in Russia, 2014
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Russia, 2009 and 2013
  • Volume of mobile phone subscriptions and subscriptions per capita in Russia, 2013 and 2017 (forecast)
  • Number of individuals owning a mobile phone in Russia and their weighting within the total population, 2013 and 2017 (forecast)
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Russia, 2013 and 2017 (forecast)

18.0 SPAIN

  • Volume of mobile phone subscriptions and subscriptions per capita in Spain, 2009 and 2013
  • Number of individuals owning a mobile phone in Spain and their weighting within the total population, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile phones in Spain, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Spain: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Spain: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Spain: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Spain: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile phone insurance in Spain, 2014
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Spain, 2009 and 2013
  • Volume of mobile phone subscriptions and subscriptions per capita in Spain, 2013 and 2017 (forecast)
  • Number of individuals owning a mobile phone in Spain and their weighting within the total population, 2013 and 2017 (forecast)
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Spain, 2013 and 2017 (forecast)

19.0 SWEDEN

  • Volume of mobile phone subscriptions and subscriptions per capita in Sweden, 2009 and 2013
  • Number of individuals owning a mobile phone in Sweden and their weighting within the total population, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile phones in Sweden, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Sweden: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Sweden: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Sweden: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Sweden: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile phones in Sweden, 2014
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Sweden, 2009 and 2013
  • Volume of mobile phone subscriptions and subscriptions per capita in Sweden, 2013 and 2017 (forecast)
  • Number of individuals owning a mobile phone in Sweden and their weighting within the total population, 2013 and 2017 (forecast)
  • Forecast market value and policies in force for extended warranties and insurance linked to mobile phones in Sweden, 2013 and 2017

20.0 SWITZERLAND

  • Volume of mobile phone subscriptions and subscriptions per capita in Switzerland, 2009 and 2013
  • Number of individuals owning a mobile phone in Switzerland and their weighting within the total population, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile phones in Switzerland, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Switzerland: provision rates and operating models, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in Switzerland: unweighted and weighted provider share of partnerships, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Switzerland: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Switzerland: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile phones in Switzerland, 2014
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Switzerland, 2009 and 2013
  • Volume of mobile phone subscriptions and subscriptions per capita in Switzerland, 2013 and 2017 (forecast)
  • Number of individuals owning a mobile phone in Switzerland and their weighting within the total population, 2013 and 2017 (forecast)
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Switzerland, 2013 and 2017 (forecast)

21.0 TURKEY

  • Volume of mobile phone subscriptions and subscriptions per capita in Turkey, 2009 and 2013
  • Number of individuals owning a mobile phone in Turkey and their weighting within the total population, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile phones in Turkey, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Turkey: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in Turkey: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile phones in Turkey, 2014
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Turkey, 2009 and 2013
  • Volume of mobile phone subscriptions and subscriptions per capita in Turkey, 2013 and 2017 (forecast)
  • Number of individuals owning a mobile phone in Turkey and their weighting within the total population, 2013 and 2017 (forecast)
  • Forecast market value and policies in force for extended warranties and insurance linked to mobile phones in Turkey, 2013 and 2017

22.0 UK

  • Volume of mobile phone subscriptions and subscriptions per capita in the UK, 2009 and 2013
  • Number of individuals owning a mobile phone in the UK and their weighting within the total population, 2009 and 2013
  • Comparative length of original warranties offered by manufacturers of mobile phones in the UK, 2014
  • Manufacturer schemes for extended warranties and insurance linked to mobile phones in the UK: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in the UK: provision rates and operating models, 2014
  • Retailer schemes for extended warranties and insurance linked to mobile phones in the UK: unweighted and weighted provider share of partnerships, 2014
  • Risk coverage of all schemes for extended warranties and insurance linked to mobile phones in the UK, 2014
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in the UK, 2009 and 2013
  • Volume of mobile phone subscriptions and subscriptions per capita in the UK, 2013 and 2017 (forecast)
  • Number of individuals owning a mobile phone in the UK and their weighting within the total population, 2013 and 2017 (forecast)
  • Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in the UK, 2013 and 2017 (forecast)
Show More
Pricing