The Channel Metrics series is the most detailed and up-to-date guide to
distribution trends in consumer financial and professional services in the UK
available on a published basis. It covers 20 separate retail financial
products and services, plus legal services, giving it a unique level of detail
and information on products that are ignored elsewhere. It analyses: how
consumers acquire these products and services - e.g. online, telephone, post
or in person; from whom they acquire them - e.g. direct from the provider,
through brokers or affinity schemes; and how often they acquire them - i.e.
how many consumers acquired a product in the last year, either for the first
time or by switching provider instead of renewing or carrying on with an
existing product. Findings from this survey, which represents trends in 2011,
are compared with those from 2005, 2007 and 2009 to show trends over time.
Each of the 20 products or services is covered by its own briefing, while an
overview report features them all plus additional, comparative analysis of
distribution trends. Overall, the Channel Metrics series offers detailed and
unique insights into trends in usage of distribution interfaces and channels
across 20 distinct financial or professional products and services - with a
dedicated briefing having been produced for each - as follows: Car and home
Breakdown recovery insurance home emergency insurance Household insurance
Motor insurance Life and health Dental insurance Health / hospital cash plans
Life insurance Personal accident insurance Private medical insurance Niche
insurance Annual travel insurance Pet insurance Single-trip travel insurance
Banking products Credit cards Mortgages Personal loans Prepaid cards Savings
accounts Travel money Professional services Financial advice Legal service
Key questions addressed by the research include the following:
is customer loyalty on the decline?
have online aggregators reached their limit for motor and household
insurance, and can they sell products such as life insurance and mortgages
effectively?
what is the impact of cashback websites?
what is the ‘brand stretch' of commercial partners? Which products
can a supermarket sell?
Does the Post Office brand and branch ‘footprint' work for all
products?
what financial products are still sold face-to-face, and why has this
increased for prepaid cards?
what are the distribution trends for rarely-researched products such as
breakdown recovery and home emergency insurance?
Channel Metrics: Consumer Distribution Trends in UK Financial and Professional
Services is based on the results of an online survey of 1,000 consumers per
product or service undertaken during November and December 2011.
Table of Contents
Table of Contents
0.0 EXECUTIVE SUMMARY
Five products are held by more than half of all consumers
...but competitors need to win the business of ‘switchers' in
order to grow
Banks may have stifled switching by a lack of competition on interest
rates...
...since switching rates continue to rise for insurance products
Internet distribution surged between 2009 and 2011, and has not yet
reached its peak for most products...
...though it has levelled off for motor insurance
Online sales were propelled upwards by aggregators and cashback
websites...
...because of the success of aggregators in products such as life
insurance, personal loans and mortgages...
...while cashback websites have won share in the price-driven fields of
motor and household insurance
1.0 INTRODUCTION
Research rationale
A number of motivating factors underpin the Channel Metrics report
and series of briefings
Updating the results from previous surveys
Analysis of consumers making an active distribution choice
Analysis of consumers purchasing or taking out financial services in
prior years
Analysis of distribution interfaces and distribution channels
Expanding upon the results from previous surveys
Finaccord
Channel Metrics briefings
Car and home
Niche insurance
Life and health
Banking products
Professional services
Other UK consumer research publications
UK affinity and partnership marketing publications
2.0 CHANNEL COMPARISONS
Introduction
Overall customer take-up rates, 2011
Household and motor insurance have the highest take-up rates
One or both types of professional service were used by 17.5% of
respondents
Available customer base, 2011
Switchers outnumber new customers for 18 out of 20 products and
services...
... and can exceed 20% of the total sample...
...while new buyers never went beyond 5%
Trends in switching behaviour, 2005, 2007, 2009 and 2011
Trends in switching rates are different between banking and insurance
products...
... they rose for personal loans, but not for savings accounts or
credit cards...
...and increasing switching rates for insurance products indicate
that consumer volatility continues to grow
Distribution interfaces
Overview
Internet sales continue to rise...
... and even to accelerate between 2009 and 2011
Face-to-face environment
Only three products or services were mostly distributed face to
face in 2011
Internet
Online motor insurance appears to be reaching its peak...
...but other products continue to shift to internet distribution
Online sales of prepaid and credit cards fell as banks and building
societies increased their market share
Inbound telephone
Inbound calling is important for niche products, especially where
particular distributors rely on it
Outbound telephone
Low-cost accident and health products can be sold through outbound
calling
Post
The share of credit cards sold by post rose in 2011 after several
years of decline
Distribution channels
Overview
Two channels increased their share of the market...
...and direct sales ceased to be the leading channel for the first
time
Direct sales
Direct providers are strongest for banking products...
...and their loss of channel share may at last be slowing for core
insurance products
Advisers, brokers and aggregators
Financial advisers, and loan, mortgage and insurance brokers
Mortgages are the only products where brokers are still important
Online aggregators
Aggregators' share of sales may at last be levelling off for motor,
household and single-trip travel insurance...
...but is growing fast for many other products
Not-for-profit affinity groups
Charities
Charities have become less and less important for the distribution of
financial services
Educational institutions
No respondent took out a credit card through an educational
institution in 2011
Professional and trade associations
Associations constitute a significant distribution channel for
professional services...
Sports organisations
...with legal services a leading area for sports organisations...
Trade unions
... and also important for trade unions
Financial partners
Banks and building societies (acting as intermediaries)
Banks' and building societies' role as intermediaries has declined
since 2007
Credit card companies (acting as intermediaries)
Travel insurance can be cross-sold by credit card companies
Insurance companies (acting as intermediaries)
Fewer consumers bought home emergency and breakdown recovery
insurance from insurers...
...with the result that their highest share of sales came from
financial advice
Non-financial commercial partners
Automotive associations
Increased sales of non-motor-related policies may not compensate
for lost share in their core business
Cashback websites
Cashback websites are responsible for the latest disruption to
traditional distribution channels
Catalogue and other retailers
Payment card sales through retailers fell in 2011 compared to 2009
Estate agents
Mortgages and legal services are the main areas of activity for
estate agents
Football and other sports clubs
Football club affinity credit cards have faded away
Loyalty schemes
Loyalty schemes' share of sales rose for most of the products that
they offer
Magazines, newspapers and other media entities
Use of this channel declined between 2009 and 2011
The Post Office
Travel money is the flagship financial product for the Post Office,
but its share of sales dipped in 2011
Supermarkets
Supermarkets have found it hard to maintain a significant share of
sales over time
Utility (electricity, gas and water) companies
Utilities gained share of sales for home emergency insurance in
2011...
...but this could be reversed if aggregators and cashback websites
continue to expand for this product
Sector-specific distribution channels
Specialists are holding onto their share of sales in total
Travel agents and tour operators still sell travel money effectively,
but have weakened for travel insurance
The worksite
The worksite is a significant channel for financial advice
3.0 PRODUCT ANALYSIS
Introduction
Car and home
Niche insurance
Life and health
Banking products
Professional services
Motor insurance
Switching rates and brand new sales: 2011
Distribution interfaces used in 2011 compared to previous years
Distribution channels used in 2011 compared to previous years
Overview
Detailed analysis
Breakdown recovery insurance
Switching rates and brand new sales: 2011
Distribution interfaces used in 2011 compared to previous years
Distribution channels used in 2011 compared to previous years
Overview
Detailed analysis
Household insurance
Switching rates and brand new sales: 2011
Distribution interfaces used in 2011 compared to previous years
Distribution channels used in 2011 compared to previous years
Overview
Detailed analysis
Home emergency insurance
Switching rates and brand new sales: 2011
Distribution interfaces used in 2011 compared to previous years
Distribution channels used in 2011 compared to previous years
Overview
Detailed analysis
Annual travel insurance
Switching rates and brand new sales: 2011
Distribution interfaces used in 2011 compared to previous years
Distribution channels used in 2011 compared to previous years
Overview
Detailed analysis
Single-trip travel insurance
Switching rates and brand new sales: 2011
Distribution interfaces used in 2011 compared to previous years
Distribution channels used in 2011 compared to previous years
Overview
Detailed analysis
Pet insurance
Switching rates and brand new sales: 2011
Distribution interfaces used in 2011 compared to previous years
Distribution channels used in 2011 compared to previous years
Overview
Detailed analysis
Life insurance
Switching rates and brand new sales: 2011
Distribution interfaces used in 2011 compared to previous years
Distribution channels used in 2011 compared to previous years
Overview
Detailed analysis
Private medical insurance
Switching rates and brand new sales: 2011
Distribution interfaces used in 2011 compared to previous years
Distribution channels used in 2011 compared to previous years
Overview
Detailed analysis
Dental insurance
Switching rates and brand new sales: 2011
Distribution interfaces used in 2011 compared to previous years
Distribution channels used in 2011 compared to previous years
Overview
Detailed analysis
Health / hospital cash plans
Switching rates and brand new sales: 2011
Distribution interfaces used in 2011 compared to previous years
Distribution channels used in 2011 compared to previous years
Overview
Detailed analysis
Personal accident insurance
Switching rates and brand new sales: 2011
Distribution interfaces used in 2011 compared to previous years
Distribution channels used in 2011 compared to previous years
Overview
Detailed analysis
Mortgages
Switching rates and brand new sales: 2011
Distribution interfaces used in 2011 compared to previous years
Distribution channels used in 2011 compared to previous years
Overview
Detailed analysis
Personal loans
Switching rates and brand new sales: 2011
Distribution interfaces used in 2011 compared to previous years
Distribution channels used in 2011 compared to previous years
Overview
Detailed analysis
Credit cards
Switching rates and brand new sales: 2011
Distribution interfaces used in 2011 compared to previous years
Distribution channels used in 2011 compared to previous years
Overview
Detailed analysis
Prepaid cards
Switching rates and brand new sales: 2011
Distribution interfaces used in 2011 compared to previous years
Distribution channels used in 2011 compared to previous years
Overview
Detailed analysis
Savings accounts
Switching rates and brand new sales: 2011
Distribution interfaces used in 2011 compared to previous years
Distribution channels used in 2011 compared to previous years
Overview
Detailed analysis
Travel money
Switching rates and brand new sales: 2011
Distribution interfaces used in 2011 compared to previous years
Distribution channels used in 2011 compared to previous years
Overview
Detailed analysis
Financial advice
Switching rates and brand new sales: 2011
Distribution interfaces used in 2011
Distribution channels used in 2011 compared to previous years
Overview
Detailed analysis
Reasons for taking financial advice
Legal services
Distribution interfaces used in 2011
Distribution channels used in 2011 compared to previous years
Overview
Detailed analysis
Reasons for arranging legal services
4.0 APPENDIX
Research sample and mechanics
Research methodology and structure
LIST OF GRAPHICS / TABLES
0.0 EXECUTIVE SUMMARY
Switching rates continue to rise for insurance policies, but not for
savings and lending products
Over half of all financial products and services were sold online in 2011
Direct sales ceased to be the primary distribution channel for financial
products and services in 2011
1.0 INTRODUCTION
The financial services distribution universe: distribution channels and
distribution interfaces
2.0 CHANNEL COMPARISONS
Available customer base for 20 financial products and services, 2011
Available customer base for 20 financial products and services, 2011 (data)
Switching rates for six banking products, 2005, 2007, 2009 and 2011
Switching rates for 12 insurance products, 2005, 2007, 2009 and 2011
Switching rates for 20 financial products, 2005, 2007, 2009 and 2011 (data)
Analysis of distribution interfaces used for acquiring 20 financial
products, 2011 and all previous years
Analysis of distribution interfaces used for acquiring 20 financial
products, 2011 and all previous years (data)
Analysis of distribution interfaces used for acquiring 12 financial
products, 2011, 2009, 2007, 2005 and all previous years
Analysis of distribution interfaces used for acquiring 12 financial
products, 2011, 2009, 2007, 2005 and all previous years (data)
% of customers acquiring financial products and services face-to-face,
2011, 2009, 2007, 2005 and all previous years compared (data)
% of customers acquiring financial products and services by the internet,
2011, 2009, 2007, 2005 and all previous years compared (data)
% of customers acquiring financial products and services by inbound
telephone, 2011, 2009, 2007, 2005 and all previous years compared (data)
% of customers acquiring financial products and services by outbound
telephone, 2011, 2009, 2007, 2005 and all previous years compared (data)
% of customers acquiring financial products and services by post, 2011,
2009, 2007, 2005 and all previous years compared (data)
Analysis of generic distribution channels used for acquiring 20 financial
products, 2011 and all previous years
Analysis of generic distribution channels used for acquiring 20 financial
products, 2011 and all previous years (data)
% of customers acquiring financial products and services through direct
contact with the ultimate provider, 2011, 2009, 2007, 2005 and all previous
years compared
% of customers acquiring financial products and services through financial
advisers, and loan, mortgage and insurance brokers, 2011, 2009, 2007, 2005 and
all previous years compared
% of customers acquiring financial products and services through online
aggregators, 2011, 2009, 2007, 2005 and all previous years compared
% of customers acquiring financial products and services through
charities, 2011, 2009, 2007, 2005 and all previous years compared
% of customers acquiring financial products and services through
educational institutions, 2011, 2009, 2007, 2005 and all previous years
compared
% of customers acquiring financial products and services through
professional and trade associations, 2011, 2009, 2007, 2005 and all previous
years compared
% of customers acquiring financial products and services through sports
organisations, 2011 and all previous years compared
% of customers acquiring financial products and services through trade
unions, 2011, 2009, 2007, 2005 and all previous years compared
% of customers acquiring financial products and services through banks and
building societies (acting as intermediaries), 2011, 2009, 2007, 2005 and all
previous years compared
% of customers acquiring financial products and services through credit
card companies (acting as intermediaries), 2011, 2009, 2007, 2005 and all
previous years compared
% of customers acquiring financial products and services through insurance
companies (acting as intermediaries), 2011, 2009, 2007, 2005 and all previous
years compared
% of customers acquiring financial products and services through
automotive associations, 2011, 2009, 2007, 2005 and all previous years compared
% of customers acquiring financial products and services through cashback
websites, 2011 and all previous years compared
% of customers acquiring financial products and services through catalogue
and other retailers, 2011, 2009, 2007, 2005 and all previous years compared
% of customers acquiring financial products and services through estate
agents, 2011, 2009, 2007, 2005 and all previous years compared
% of customers acquiring financial products and services through football
and other sports clubs, 2011, 2009, 2007, 2005 and all previous years compared
% of customers acquiring financial products and services through loyalty
schemes, 2011, 2009, 2007 and all previous years compared
% of customers acquiring financial products and services through
magazines, newspapers and other media entities, 2011, 2009, 2007, 2005 and all
previous years compared
% of customers acquiring financial products and services through the Post
Office, 2011, 2009, 2007, 2005 and all previous years compared
% of customers acquiring financial products and services through
supermarkets, 2011, 2009, 2007, 2005 and all previous years compared
% of customers acquiring financial products and services through utility
(electricity, gas and water) companies, 2011, 2009, 2007, 2005 and all
previous years compared
% of customers acquiring financial products and services through
sector-specific distribution channels, 2011, 2009, 2007, 2005 and all previous
years compared
% of customers acquiring financial products and services through the
worksite, 2011, 2009, 2007, 2005 and all previous years compared
3.0 PRODUCT ANALYSIS
Motor insurance
% of consumers switching provider or acquiring motor insurance for the
first time, 2011
Analysis of distribution interfaces used for acquiring motor insurance,
2011, 2009, 2007, 2005 and all previous years
Analysis of distribution interfaces used for acquiring motor insurance,
2011, 2009, 2007, 2005 and all previous years (data)
Analysis of distribution channels used for acquiring motor insurance,
2011, 2009, 2007, 2005 and all previous years
Analysis of distribution channels used for acquiring motor insurance,
2011, 2009, 2007, 2005 and all previous years (data)
Comparison of main distribution channels used for acquiring motor
insurance, 2011 and all previous years
Detailed analysis of distribution channels used for acquiring motor
insurance, 2011, 2009, 2007, 2005 and all previous years (data)
Breakdown recovery insurance
% of consumers switching provider or acquiring breakdown recovery
insurance for the first time, 2011
Analysis of distribution interfaces used for acquiring breakdown recovery
insurance, 2011, 2009, 2007, 2005 and all previous years
Analysis of distribution interfaces used for acquiring breakdown recovery
insurance, 2011, 2009, 2007, 2005 and all previous years (data)
Analysis of distribution channels used for acquiring breakdown recovery
insurance, 2011, 2009, 2007, 2005 and all previous years
Analysis of distribution channels used for acquiring breakdown recovery
insurance, 2011, 2009, 2007, 2005 and all previous years (data)
Comparison of main distribution channels used for acquiring breakdown
recovery insurance, 2011 and all previous years
Detailed analysis of distribution channels used for acquiring breakdown
recovery insurance, 2011, 2009, 2007, 2005 and all previous years (data)
Household insurance
% of consumers switching provider or acquiring household insurance for the
first time, 2011
Analysis of distribution interfaces used for acquiring household
insurance, 2011, 2009, 2007, 2005 and all previous years
Analysis of distribution interfaces used for acquiring household
insurance, 2011, 2009, 2007, 2005 and all previous years (data)
Analysis of distribution channels used for acquiring household insurance,
2011, 2009, 2007, 2005 and all previous years
Analysis of distribution channels used for acquiring household insurance,
2011, 2009, 2007, 2005 and all previous years (data)
Comparison of main distribution channels used for acquiring household
insurance, 2011 and all previous years
Detailed analysis of distribution channels used for acquiring household
insurance, 2009, 2007, 2005 and all previous years (data)
Home emergency insurance
% of consumers switching provider or acquiring home emergency insurance
for the first time, 2011
Analysis of distribution interfaces used for acquiring home emergency
insurance, 2011, 2009, 2007, 2005 and all previous years
Analysis of distribution interfaces used for acquiring home emergency
insurance, 2011, 2009, 2007, 2005 and all previous years (data)
Analysis of distribution channels used for acquiring home emergency
insurance, 2011, 2009, 2007, 2005 and all previous years
Analysis of distribution channels used for acquiring home emergency
insurance, 2011, 2009, 2007, 2005 and all previous years (data)
Comparison of main distribution channels used for acquiring home emergency
insurance, 2011 and all previous years
Detailed analysis of distribution channels used for acquiring home
emergency insurance, 2011, 2009, 2007, 2005 and all previous years (data)
Annual travel insurance
% of consumers switching provider or acquiring annual travel insurance for
the first time, 2011
Analysis of distribution interfaces used for acquiring annual travel
insurance, 2011, 2009, 2007, 2005 and all previous years
Analysis of distribution interfaces used for acquiring annual travel
insurance, 2011, 2009, 2007, 2005 and all previous years (data)
Analysis of distribution channels used for acquiring annual travel
insurance, 2011, 2009, 2007, 2005 and all previous years
Analysis of distribution channels used for acquiring annual travel
insurance, 2011, 2009, 2007, 2005 and all previous years (data)
Comparison of main distribution channels used for acquiring annual travel
insurance, 2011 and all previous years
Detailed analysis of distribution channels used for acquiring annual
travel insurance, 2011, 2009, 2007, 2005 and all previous years (data)
Single-trip travel insurance
% of consumers switching provider or acquiring single-trip travel
insurance for the first time, 2011
Analysis of distribution interfaces used for acquiring single-trip travel
insurance, 2011, 2009, 2007, 2005 and all previous years
Analysis of distribution interfaces used for acquiring single-trip travel
insurance, 2011, 2009, 2007, 2005 and all previous years (data)
Analysis of distribution channels used for acquiring single-trip travel
insurance, 2011, 2009, 2007, 2005 and all previous years
Analysis of distribution channels used for acquiring single-trip travel
insurance, 2011, 2009, 2007, 2005 and all previous years (data)
Comparison of main distribution channels used for acquiring single-trip
travel insurance, 2011
Detailed analysis of distribution channels used for acquiring single-trip
travel insurance, 2011, 2009, 2007, 2005 and all previous years (data)
Pet insurance
% of consumers switching provider or acquiring pet insurance for the first
time, 2011
Analysis of distribution interfaces used for acquiring pet insurance,
2011, 2009, 2007, 2005 and all previous years
Analysis of distribution interfaces used for acquiring pet insurance,
2011, 2009, 2007, 2005 and all previous years (data)
Analysis of distribution channels used for acquiring pet insurance, 2011,
2009, 2007, 2005 and all previous years
Analysis of distribution channels used for acquiring pet insurance, 2011,
2009, 2007, 2005 and all previous years (data)
Comparison of main distribution channels used for acquiring pet insurance,
2011 and all previous years
Detailed analysis of distribution channels used for acquiring pet
insurance, 2011, 2009, 2007, 2005 and all previous years (data)
Life insurance
% of consumers switching provider or acquiring life insurance for the
first time, 2011
Analysis of distribution interfaces used for acquiring life insurance,
2011, 2009, 2007, 2005 and all previous years
Analysis of distribution interfaces used for acquiring life insurance,
2011, 2009, 2007, 2005 and all previous years (data)
Analysis of distribution channels used for acquiring life insurance, 2011,
2009, 2007, 2005 and all previous years
Analysis of distribution channels used for acquiring life insurance, 2011,
2009, 2007, 2005 and all previous years (data)
Comparison of main distribution channels used for acquiring life
insurance, 2011 and all previous years
Detailed analysis of distribution channels used for acquiring life
insurance, 2011, 2009, 2007, 2005 and all previous years (data)
Private medical insurance
% of consumers switching provider or acquiring private medical insurance
for the first time, 2011
Analysis of distribution interfaces used for acquiring private medical
insurance, 2011, 2009, 2007, 2005 and all previous years
Analysis of distribution interfaces used for acquiring private medical
insurance, 2011, 2009, 2007, 2005 and all previous years (data)
Analysis of distribution channels used for acquiring private medical
insurance, 2011, 2009, 2007, 2005 and all previous years
Analysis of distribution channels used for acquiring private medical
insurance, 2011, 2009, 2007, 2005 and all previous years (data)
Comparison of main distribution channels used for acquiring private
medical insurance, 2011 and all previous years
Detailed analysis of distribution channels used for acquiring private
medical insurance, 2011, 2009, 2007, 2005 and all previous years (data)
Dental insurance
% of consumers switching provider or acquiring dental insurance for the
first time, 2011
Analysis of distribution interfaces used for acquiring dental insurance,
2011, 2009 and all previous years
Analysis of distribution interfaces used for acquiring dental insurance,
2011, 2009 and all previous years (data)
Analysis of distribution channels used for acquiring dental insurance,
2011, 2009 and all previous years
Analysis of distribution channels used for acquiring dental insurance,
2011, 2009 and all previous years (data)
Detailed analysis of distribution channels used for acquiring dental
insurance, 2011, 2009 and all previous years (data)
Health / hospital cash plans
% of consumers switching provider or acquiring a health / hospital cash
plan for the first time, 2011
Analysis of distribution interfaces used for acquiring health / hospital
cash plans, 2011, 2009, 2007, 2005 and all previous years
Analysis of distribution interfaces used for acquiring health / hospital
cash plans, 2011, 2009, 2007, 2005 and all previous years (data)
Analysis of distribution channels used for acquiring health / hospital
cash plans, 2011, 2009, 2007, 2005 and all previous years
Analysis of distribution channels used for acquiring health / hospital
cash plans, 2011, 2009, 2007, 2005 and all previous years (data)
Comparison of main distribution channels used for acquiring health /
hospital cash plans, 2011 and all previous years
Detailed analysis of distribution channels used for acquiring health /
hospital cash plans, 2011, 2009, 2007, 2005 and all previous years (data)
Personal accident insurance
% of consumers switching provider or acquiring personal accident insurance
for the first time, 2011
Analysis of distribution interfaces used for acquiring personal accident
insurance, 2011, 2009, 2007, 2005 and all previous years
Analysis of distribution interfaces used for acquiring personal accident
insurance, 2011, 2009, 2007, 2005 and all previous years (data)
Analysis of distribution channels used for acquiring personal motor
insurance, 2011, 2009, 2007, 2005 and all previous years
Analysis of distribution channels used for acquiring personal accident
insurance, 2011, 2009, 2007, 2005 and all previous years (data)
Comparison of main distribution channels used for acquiring personal
accident insurance, 2011 and all previous years
Detailed analysis of distribution channels used for acquiring personal
accident insurance, 2011, 2009, 2007, 2005 and all previous years (data)
Mortgages
% of consumers switching provider or taking out a mortgage for the first
time, 2011
Analysis of distribution interfaces used for taking out mortgages, 2011,
2009, 2007, 2005 and all previous years
Analysis of distribution interfaces used for taking out mortgages, 2011,
2009, 2007, 2005 and all previous years (data)
Analysis of distribution channels used for taking out mortgages, 2011,
2009, 2007, 2005 and all previous years
Analysis of distribution channels used for taking out mortgages, 2011,
2009, 2007, 2005 and all previous years (data)
Comparison of main distribution channels used for taking out mortgages,
2011 and all previous years
Detailed analysis of distribution channels used for taking out mortgages,
2011, 2009, 2007, 2005 and all previous years (data)
Personal loans
% of consumers switching provider or taking out a personal loan for the
first time, 2011
Analysis of distribution interfaces used for taking out personal loans,
2011, 2009, 2007, 2005 and all previous years
Analysis of distribution interfaces used for taking out personal loans,
2011, 2009, 2007, 2005 and all previous years (data)
Analysis of distribution channels used for taking out personal loans,
2011, 2009, 2007, 2005 and all previous years
Analysis of distribution channels used for taking out personal loans,
2011, 2009, 2007, 2005 and all previous years (data)
Comparison of main distribution channels used for taking out personal
loans, 2011 and all previous years
Detailed analysis of distribution channels used for taking out personal
loans, 2011, 2009, 2007, 2005 and all previous years (data)
Credit cards
% of consumers switching provider or acquiring credit cards for the first
time, 2011
Analysis of distribution interfaces used for acquiring credit cards, 2011,
2009, 2007, 2005 and all previous years
Analysis of distribution interfaces used for acquiring credit cards, 2011,
2009, 2007, 2005 and all previous years (data)
Analysis of distribution channels used for acquiring credit cards, 2011,
2009, 2007, 2005 and all previous years
Analysis of distribution channels used for acquiring credit cards, 2011,
2009, 2007, 2005 and all previous years (data)
Comparison of main distribution channels used for acquiring credit cards,
2011 and all previous years
Detailed analysis of distribution channels used for acquiring credit
cards, 2011, 2009, 2007, 2005 and all previous years (data)
Prepaid cards
% of consumers switching provider or acquiring prepaid cards for the first
time, 2011
Analysis of distribution interfaces used for acquiring prepaid cards,
2011, 2009 and all previous years
Analysis of distribution interfaces used for acquiring prepaid cards,
2011, 2009 and all previous years (data)
Analysis of distribution channels used for acquiring prepaid cards, 2011,
2009 and all previous years
Analysis of distribution channels used for acquiring prepaid cards, 2011,
2009 and all previous years (data)
Comparison of main distribution channels used for acquiring prepaid cards,
2011 and all previous years
Detailed analysis of distribution channels used for acquiring prepaid
cards, 2011, 2009 and all previous years (data)
Savings accounts
% of consumers switching provider or taking out a savings account for the
first time, 2011
Analysis of distribution interfaces used for taking out savings accounts,
2011, 2009, 2007 and all previous years
Analysis of distribution interfaces used for taking out savings accounts,
2011, 2009, 2007 and all previous years (data)
Analysis of distribution channels used for taking out savings accounts,
2011, 2009, 2007and all previous years
Analysis of distribution channels used for taking out savings accounts,
2011, 2009, 2007 and all previous years (data)
Comparison of main distribution channels used for taking out savings
accounts, 2011 and all previous years
Detailed analysis of distribution channels used for taking out savings
accounts, 2011, 2009, 2007 and all previous years (data)
Travel money
% of consumers switching provider or acquiring travel money insurance for
the first time, 2011
Analysis of distribution interfaces used for acquiring travel money, 2011,
2009 and all previous years
Analysis of distribution interfaces used for acquiring travel money, 2011,
2009 and all previous years (data)
Analysis of distribution channels used for acquiring travel money, 2011,
2009 and all previous years
Analysis of distribution channels used for acquiring travel money, 2011,
2009 and all previous years (data)
Comparison of main distribution channels used for acquiring travel money,
2011
Detailed analysis of distribution channels used for acquiring travel
money, 2011, 2009 and all previous years (data)
Financial advice
% of consumers switching provider or taking financial advice for the first
time, 2011
Analysis of distribution interfaces used for taking financial advice, 2011
Analysis of distribution interfaces used for taking financial advice, 2011
(data)
Analysis of distribution channels used for taking financial advice, 2011
Analysis of distribution channels used for taking financial advice, 2011
(data)
Comparison of main distribution channels used for taking financial advice,
2011
Detailed analysis of distribution channels used for taking financial
advice, 2011 (data)
Reasons for taking financial advice, 2011
Legal services
% of consumers switching provider or arranging legal services for the
first time, 2011
Analysis of distribution interfaces used for arranging legal services, 2011
Analysis of distribution interfaces used for arranging legal services,
2011 (data)
Analysis of distribution channels used for arranging legal services, 2011
Analysis of distribution channels used for arranging legal services, 2011
(data)
Comparison of main distribution channels used for arranging legal
services, 2011
Detailed analysis of distribution channels used for arranging legal
services, 2011 (data)
Reasons for arranging legal services, 2011
4.0 APPENDIX
Sample breakdown by age group, household income band and geographical
location
Channel Metrics: Consumer Distribution Trends in UK Financial and Professional Services - Overview Report published by Finaccord Ltd. in March 1, 2012. This report consists of 249 pages and the price starts from US $ 4942.
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