The Channel Metrics series is the most detailed and up-to-date guide to distribution trends in consumer financial and professional services in the UK available on a published basis. It covers 20 separate retail financial products and services, plus legal services, giving it a unique level of detail and information on products that are ignored elsewhere. It analyses: how consumers acquire these products and services - e.g. online, telephone, post or in person; from whom they acquire them - e.g. direct from the provider, through brokers or affinity schemes; and how often they acquire them - i.e. how many consumers acquired a product in the last year, either for the first time or by switching provider instead of renewing or carrying on with an existing product. Findings from this survey, which represents trends in 2011, are compared with those from 2005, 2007 and 2009 to show trends over time. Each of the 20 products or services is covered by its own briefing, while an overview report features them all plus additional, comparative analysis of distribution trends. Overall, the Channel Metrics series offers detailed and unique insights into trends in usage of distribution interfaces and channels across 20 distinct financial or professional products and services - with a dedicated briefing having been produced for each - as follows: Car and home Breakdown recovery insurance home emergency insurance Household insurance Motor insurance Life and health Dental insurance Health / hospital cash plans Life insurance Personal accident insurance Private medical insurance Niche insurance Annual travel insurance Pet insurance Single-trip travel insurance Banking products Credit cards Mortgages Personal loans Prepaid cards Savings accounts Travel money Professional services Financial advice Legal service
Key questions addressed by the research include the following:
Channel Metrics: Consumer Distribution Trends in UK Financial and Professional Services is based on the results of an online survey of 1,000 consumers per product or service undertaken during November and December 2011.