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Market Research Report
Business Strategy: Next-Generation Digital Services Survey Results -- Corporate Banking
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Business Strategy: Next-Generation Digital Services Survey Results -- Corporate Banking published by IDC Financial Insights in November, 2009. This report consists of Pages: 17 and the price starts from US $ 3750.
Abstract
This Financial Insights report discusses the results of research Financial
Insights conducted examining the perceptions of banks and businesses regarding
the current state of digital financial services. Corporate treasurers highly
value the digital services their banks provide, and banks value
the noninterest revenue they can garner from these services. As
the financial crisis broke and continues through 2009, businesses have
increased the number of banking relationships and have moved deposits
away from those institutions that were perceived as weak.
According to
Jeanne Capachin, research vice president, Global Banking and Insurance Practices
at Financial Insights, "There is a short window of opportunity
for banks to prove themselves and try to retain the
newfound deposits they gained during the financial crisis. Investing in
digital services is one way to increase satisfaction and retention."
Table of Contents
- Financial Insights Opinion
- In This Report
- Situation Overview
- Future Outlook
- Deutsche Bank — Investing in Digital Services to Improve Onboarding and Account Management
- Essential Guidance
- Actions for Financial Institutions
- Actions for Vendors
- Learn More
- Related Research
- Synopsis
- Figure: Bank Respondents by Institution Size and Region
- Figure: Value of Digital Services to Banks and Businesses by Region
- Figure: Importance Level of Digital Services Features to Banks and Businesses
- Figure: Satisfaction Level of Banks and Businesses with Digital Services
- Figure: Businesses' Reasons Digital Services Need Improvement
- Figure: Businesses' Ease-of-Use Problem Areas
- Figure: Banks' Method of Digital Services Deployment
- Figure: Banks' Digital Services Technologies and Vendors
- Figure: Change in Banks' and Businesses' Level of Digital Services Use in the Next Three Years
- Figure: Leading Banks by Region
- Figure: Digital Services Satisfaction Gap Analysis
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