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Market Research Report
Business Strategy: Digital Services Are Key for Insurers and Agents
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Business Strategy: Digital Services Are Key for Insurers and Agents published by IDC Financial Insights in December, 2009. This report consists of Pages: 18 and the price starts from US $ 4500.
Abstract
This IDC Financial Insights report goes through the current level
of satisfaction across delivery channels for both insurers and their
agents/brokers. The adoption of digital services continues to grow, and
insurers recognize the need to invest in this channel. To
adapt and compete in this economic environment, agents/brokers and insurers
are looking for strategies to help them move forward effectively.
From our survey results, we see the important role financial
digital services play in streamlining processes, cost cutting, and improving
customer service. While there continues to be room for improvement,
digital services will be a critical element of competitive success
for the insurance industry going forward. Technology continues to play
a critical role in helping insurers connect with their customer
base. This is especially evident in the interactions insurance carriers
have with their agents and brokers as they continue to
look for ways to enhance the client experience.
According to
David Potterton, vice president, Global Research, IDC Financial Insights, "The
future is on efficiency and cost containment while delivering effective
customer service. Financial digital services allows both insurance carriers and
their agents and brokers to deliver on that future to
their end clients."
Table of Contents
- Financial Insights Opinion
- In This Report
- Situation Overview
- Insurer Trends
- Insurance Agent/Broker Trends
- Challenges/Opportunities
- Future Outlook
- Essential Guidance
- Actions for Financial Institution Insurers
- Actions for Agents/Brokers
- Actions for Vendors
- Learn More
- Related Research
- Synopsis
- Figure: Influence of Effective Digital Services on Business with Agents
- Figure: Insurers' Digital Services by Deployment Stage
- Figure: Insurers' Annual Investment in Online/Digital Services, 2009–2011
- Figure: Influence of Effective Digital Services on Business with Insurers
- Figure: Importance of Digital Services to Agents Versus Insurers' Effectiveness in Providing These Services
- Figure: Agent Satisfaction Level with Insurer Web Sites
- Figure: Speed of Workflow with Digital Services Compared with Speed of Workflow Without Digital Services
- Figure: Agency Management Systems' Use Among Agents
- Figure: Influence of Insurers' Ability to Provide Effective Digital Services on Business Decisions: Insurers Versus Agents
- Figure: Influence of Insurers' Ability to Provide Effective Digital Services on Business Decisions: U.S. Versus European Insurers
- Figure: Importance of Digital Activities: Insurers Versus Agents
- Figure: Investment Analysis
- Figure: Agents/Brokers' and Insurers' Rating of Digital Activities
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