This IDC Financial Insights report offers a perspective on the decision by BBVA to adopt Google's Apps for Business suite, with particular emphasis on the internal and external use of technology to improve operational efficiency, increase employee productivity, and enhance the customer experience.
"BBVA's use of cloud-based services to enable business transformation represents a paradigm shift for the banking industry," said Rachel Hunt, banking research director, IDC EMEA Financial Insights. "We anticipate BBVA gaining significant operational benefits, particularly where improving the cost-to-income ratio and raising employee productivity is concerned."
Table of Contents
Table of Contents
IDC Financial Insights Opinion
In This Study
Situation Overview
Business and Technology Needs
Business Needs
Technology Needs
Management Challenges
The Best Practices
Timeline
Security Audit
Defining Service Level Agreements in the Cloud
Future Outlook
Regulation
Standards for Financial Services
Essential Guidance
Actions to Consider
Learn More
Related Research
Synopsis
Table: BBVA Case Study Information
Table: BBVA Google Apps for Business Selection Criteria
Shakers and Movers: BBVA's Giant Leap to the Cloud published by IDC Financial Insights in April 25, 2012. This report consists of Pages: 11 and the price starts from US $ 4500.
