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Market Research Report
Latin America Contact Center Applications Market 2009
| Published by |
Frost & Sullivan |
| Published |
February, 2010 |
Product code |
113274 |
| Content info |
101 Pages |
| Price |
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Latin America Contact Center Applications Market 2009 published by Frost & Sullivan in February, 2010. This report consists of 101 Pages and the price starts from US $ 6500.
Abstract
The Latin American contact center applications market reached $508.1 million
in 2008, a growth of 11.1 percent when compared to 2007. The first semester of
the year presented a healthy growth, but as economies slowed in the fourth
quarter, purchase decisions were extended and contact center projects began to
slow down.
Table of Contents
- Introduction
- Market Definitions
- Research Scope and Methodology
- Latin American Market Overview
- Major Market Findings
- Key Market Metrics
- Market Drivers
- Market Restraints
- Key Market Trends
- Total Market Analysis
- Latin American Market Share Analysis
- Latin American Revenue Forecasts
- Market Forecasts by Regional Cluster
- Market Forecasts by Application
- Regional Analysis (by Growth Rate, by Band Size, and by VerticalMarket)
- Analysis by Application
- Inbound Contact Routing
- IVR and Voice Portal Systems
- Outbound Dialing Systems
- Agent Performance Optimization
- Country Analysis
- Argentina
- Brazil
- Central America and Caribbean
- Chile
- Colombia
- Mexico
- Vendor Profiles
- Alcatel-Lucent
- Altitude Software
- Aspect software
- Autonomy E-talk
- Avaya
- Cisco System
- GenesysTelecommunications Labs
- MitelNetworks
- Mitrol
- Nice Systems
- Nortel Networks
- Siemens
- Tecnovoz
- Verintwitness
- Strategic Recommendations
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