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Analysis of the Global Contact Center and Office Headset Market

Abstract

This study provides an in-depth analysis of the global contact center and office headset market. The types of headsets covered in this research service are as follows: monaural, binaural, over the head, over the ear, convertible, omni-directional, noise-canceling, cordless, wireless, and PC. The study offers global forecasts by unit shipment and revenue. It includes the Africa, Asia Pacific, Europe, Latin America, Middle East, and North America regions. This study provides headset manufacturers and resellers a detailed analysis of the trends that are driving and restraining this market. Finally, strategic recommendations will be made, which Frost & Sullivan consider to be important in order to guarantee competitiveness in this market.

Table of Contents

Executive Summary

  • Executive Summary
  • Market Engineering Measurements
  • CEO's Perspective

Market Overview

  • State of the Market
  • Definitions
  • Key Questions This Study Will Answer
  • Segmentation
  • Channel Findings
  • Channel Findings North America
  • Channel Findings Europe

External Challenges: Drivers and Restraints - Total CC&O Headset Market

  • Drivers - Impact and Duration
  • Drivers Explained

Restraints - Impact and Duration

Restraints Explained

Forecasts and Trends - Total CC&O Headset Market

  • Market Engineering Measurements
  • Trends
  • Forecast assumptions
  • Total CC&O Headset Market - Revenue by Region
  • Total CC&O Headset Market - Unit Shipment and Revenue Forecast
  • Contact Center - Unit Shipment and Revenue Forecast
  • Office - Unit Shipment and Revenue Forecast
  • Office versus Contact Center - Unit Shipment and Revenue Forecast
  • Wireless - Unit Shipment and Revenue Forecast
  • Corded - Unit Shipment and Revenue Forecast
  • Corded versus Wireless - Unit Shipment and Revenue Forecast
  • Corded versus Wireless - Percent of Unit Shipment and Revenue Forecast
  • PC USB Telephony Headsets versus the Rest of Telephony Headsets - Percent of Unit Shipments

Regional CC&O Headset Market Findings

  • North America and Latin America
  • Europe, Middle East and Africa
  • Asia Pacific

Demand Analysis - Total CC&O Headset Market

  • United States
  • Europe

Market Share and Competitive Analysis - Total CC&O Headset Market

  • Market Share
  • Competitive Environment

CC&O Headset Vendor Profiles

  • Profile - Plantronics, Inc.
  • Profile - GN Netcom
  • Profile - Sennheiser Communications
  • Profile - Accutone
  • SWOT Analysis for Accutone and Sennheiser
  • Emerging Competitors
  • Other Headset Manufacturers

Strategic Recommendations

The Last Word - Three Big Predictions

Appendix

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