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Contact Center Applications Market in India

Abstract

This study segments the contact center applications market in India by eight different applications including automatic call distributors (ACD), computer telephony integration (CTI), interactive voice response (IVR), outbound dialing, call monitoring, workforce management, speech technology, and multimedia applications. It provides market sizing and market share by application and by vendor. Trends are also provided based on technology adoption and the overall adoption across different industry sectors as well as by size of contact centers. Market drivers and restraints are also discussed.

Table of Contents

  • Market Definitions
  • Contact Center Applications Market in India, CY 2010
    • Market Engineering Measurements
    • Key Market Trends
    • Market Drivers
    • Market Restraints
  • Contact Center Applications
    • Market Forecast
    • Revenue Forecast
    • Revenue Forecast by Application Segments
    • Market Forecast by Applications
    • Market Forecast by Verticals
    • Market Forecast by Horizontals
  • Contact Center Applications Market Analysis
    • Vendor Performance
    • Vendor Market Share Evolution
    • Vendor Market Share by Applications
  • Social Media Integration
  • Competitive Highlights
  • The Frost & Sullivan Story

List of Figures

  • Contact Center Applications Market: Key Market Trends, India, CY 2010
  • Contact Center Applications Market: Vendor Performance, India, CY 2010
  • Contact Center Applications Market: Key Strategies & Tactics, India, CY 2009 and CY 2010

List of Charts

  • Contact Center Applications Market: Market Engineering Measurements, India, CY 2010
  • Contact Center Applications Market: Key Market Trends, India, CY 2010
  • Contact Center Applications Market: Market Drivers Ranked in Order of Impact, India, CY 2011-CY 2017
  • Contact Center Applications Market: Market Restraints Ranked in Order of Impact, India, CY 2011-CY 2017
  • Contact Center Applications Market: Revenue Forecast, India, CY 2010-CY 2017
  • Contact Center Applications Market: Revenues Forecast by Application Segments, India, CY 2010-CY 2017
  • Contact Center Applications Market: Forecast by Applications, India, CY 2010 and CY 2017
  • Contact Center Applications Market: Forecast by Verticals, India, CY 2010, CY 2014 and CY 2017
  • Contact Center Applications Market: Forecast by Horizontals, India, CY 2010, CY 2014 and CY 2017
  • Contact Center Applications Market: Market Share Analysis, India, CY 2010
  • Contact Center Applications Market: Vendors Absolute Market Share Trend, India, CY 2009-CY 2010
  • Contact Center Applications Market: Vendors Percentage Market Share Trend, India, CY 2009-CY 2010
  • ACD Systems Market: Market Share Analysis, India, CY 2010
  • CTI Systems Market: Market Share Analysis, India, CY 2010
  • OB Systems Market: Market Share Analysis, India, CY 2010
  • IVR Systems Market: Market Share Analysis, India, CY 2010
  • CM Systems Market: Market Share Analysis, India, CY 2010
  • WFM Systems Market: Market Share Analysis, India, CY 2010
  • ST Systems Market: Market Share Analysis, India, CY 2010
  • MM Systems Market: Market Share Analysis, India, CY 2010
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