This research study looks at market trends, drivers, and restraints for the
North American contact center outsourcing market. Contact center services
provided by outsourcers include customer service, tech support/help-desk,
sales, collections, and other BPO services. This study provides market size,
revenue forecasts and breakdown of the market by industry vertical, business
function, and live agent versus automated interactions. Market shares for the
leading outsourcers are also provided. The study also profiles about 30
customer care outsourcers, including large global outsourcers, smaller
work-at-home agent (WAHA) providers, and some of the leading offshore
providers.
Table of Contents
Table of Contents
1. Market Overview
Summary of Major Findings
Market Overview
Market Trends
Market Update: Home Agent Growth and Best Practices
Market Drivers
Market Restraints
2. Market Analysis
Market Forecasts
Revenue Forecast
Market Pricing Models
3. Competitive Analysis
Market Share Analysis
Competitive Analysis
Market Share Analysis
Outsourcer Profiles A -G
Outsourcer Profiles H- P
Outsourcer Profiles Q-Z
Growth Strategies
Growth Strategies
North American Contact Center Outsourcing Markets published by Frost & Sullivan in February 9, 2012. This report consists of 58 pages and the price starts from US $ 6000.
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