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The Developing European Market for Hosted Unified Communications and Collaboration Services


The concept of hosted enterprise IP communications services was introduced over a decade ago. However, it has started to gain a mainstream acceptance only in the recent years, as modern communications have become more sophisticated and global recession generated interest in alternative delivery methods. This strategic analysis is part of Frost & Sullivan's continued coverage of the global enterprise communications marketplace. It offers detailed look at the emerging market for hosted unified communications and collaboration services, its current state and shifting dynamics. This study focuses on hosted IP telephony services as a foundation for more comprehensive unified communications and collaboration service bundles.

Table of Contents

1. Hosted Unified Communications and Collaboration Services Market Analysis


  • Executive Summary
  • Segmentation
  • Unified Communications Definition
  • Unified Communications Deployment Methods
  • Scope of the Study and Research Methodology

Market Overview

  • State of the Market
  • Market Engineering Measurements

Market Dynamics

  • Industry Challenges
  • Market Drivers
  • Market Restraints

Market Analysis

  • Market Forecasts
  • Regional Forecasts
  • Market Trends

Competitive Analysis

  • Key Findings
  • Competitive Structure

Profiles of Selected Market Participants

  • BroadSoft
  • BT
  • Interoute
  • Orange Business Services (OBS)
  • Verizon Business
  • Siemens Enterprise Communications (SEN)
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