The concept of hosted enterprise IP communications services was introduced over a decade ago. However, it has started to gain a mainstream acceptance only in the recent years, as modern communications have become more sophisticated and global recession generated interest in alternative delivery methods. This strategic analysis is part of Frost & Sullivan's continued coverage of the global enterprise communications marketplace. It offers detailed look at the emerging market for hosted unified communications and collaboration services, its current state and shifting dynamics. This study focuses on hosted IP telephony services as a foundation for more comprehensive unified communications and collaboration service bundles.
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