Identifying Specific Opportunities Within the Two Sectors
The aim of this research service is to strategically analyse the South African
business process outsourcing and contact centre market. It provides the
current and future size of the market. The forecasts are done over three
scenarios, each with differing levels of success in the outcome: high road,
middle road, and low road. The assumptions associated with each scenario are
also presented. More pertinently, the study analyses the demand dynamics of
the market, which encompasses identifying the key end users in the financial
and retail sectors and how to understand user requirements and trends. It also
provides strategic recommendations for current and future market participants.
Table of Contents
Table of Contents
1. Executive Summary
Overview of Executive Summary
Introduction to the Executive Summary
2. External Challenges, Total Market Drivers and Restraints
Overview of the External Challenges
Introduction to the External Challenges, Total Market Drivers and
Restraints
3. Total Market Forecasts and Trends
Overview of the Total Market Forecasts and Trends
Introduction to the Total Market Forecasts and Trends
4. Demand Analysis
Overview of the Demand Analysis
Introduction to the Demand Analysis
5. Strategic Recommendations and Conclusion
Overview of the Strategic Recommendations
Introduction to the Strategic Recommendations
6. The Last Word
Overview of the Last Word
Introduction to the Last Word
Demand Analysis of the BPO and Contact Centre Market within the South African Financial and Retail Sectors published by Frost & Sullivan in May 4, 2012. This report price starts from US $ 8500.
