Central America and Caribbean is the smallest Latin American market, and the competitive landscape is dominated by traditional vendors with high market concentration. The use of unified communication (UC) solutions is expected to grow as international companies deploy office branches at local levels, such as U.S. companies outsourcing non-core processes to Latin America. Simultaneously, vendors are beginning to perceive the necessity of offering UC collaboration applications on a cloud service model. Licensing models will need to evolve in the short term, as users are likely to adopt on-demand and pay-by-usage services.
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