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Analysis of the Central American and Caribbean Unified Communications and Collaboration Solutions Market

Abstract

Central America and Caribbean is the smallest Latin American market, and the competitive landscape is dominated by traditional vendors with high market concentration. The use of unified communication (UC) solutions is expected to grow as international companies deploy office branches at local levels, such as U.S. companies outsourcing non-core processes to Latin America. Simultaneously, vendors are beginning to perceive the necessity of offering UC collaboration applications on a cloud service model. Licensing models will need to evolve in the short term, as users are likely to adopt on-demand and pay-by-usage services.

Table of Contents

Executive Summary

Market Overview

  • Total UC and Collaboration Solutions Market
    • External Challenges: Drivers and Restraints
    • Forecasts and Trends
    • Market Share and Competitive Analysis

UC Client Segment Breakdown

Unified Messaging Segment Breakdown

Videoconferencing Segment Breakdown

E-mail On-premises Server Licenses Segment Breakdown

IP Telephony Segment Breakdown

Traditional Telephony Segment Breakdown

IP Phones Segment Breakdown

The Last Word

Appendix

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