Central America and Caribbean is the smallest Latin American market, and the
competitive landscape is dominated by traditional vendors with high market
concentration. The use of unified communication (UC) solutions is expected to
grow as international companies deploy office branches at local levels, such
as U.S. companies outsourcing non-core processes to Latin America.
Simultaneously, vendors are beginning to perceive the necessity of offering UC
collaboration applications on a cloud service model. Licensing models will
need to evolve in the short term, as users are likely to adopt on-demand and