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Hosted Contact Center Market in India

Abstract

Exploring the Growth Opportunities on the Cloud

This research service covers the state of the hosted contact center market in India, examining drivers and restraints, pricing and technology trends, vertical demand, geographical trends, along with different applications including ACD, CTI, IVR, Outbound, Call Monitoring, WFM, Speech and Multimedia applications. Following from these, market growth is forecasted. In-depth analysis of the competitive situation including service providers' market shares and profiles of the key vendors and service providers are also provided. The base year is 2010 with forecasts running through 2017.

Table of Contents

  • Executive Summary
  • Definitions and Research Methodology
  • Hosted Contact Center Market Analysis
    • Market Engineering Measurements
    • Key Market Trends
    • Market Drivers
    • Market Restraints
    • Hosted Contact Center Market - Seat Forecast
    • Hosted Contact Center Market - Revenue Forecast
    • Hosted Contact Center Market - Percent Seat Forecast by Size of Hosting
    • Hosted Contact Center Market - Percent Seat Forecast by Type of Enterprise
    • Hosted Contact Center Market - Pricing Trend Analysis
    • Hosted Contact Center Market - Percent of Revenue by Application
    • Hosted Contact Center Market - Percent of Revenue by Vertical Market
    • Hosted Contact Center Market - Percent of Seats by Location
  • Competitive Analysis - Market Share
  • Service Provider Profiles
    • Service Provider Trends
    • Service Provider Profiles
  • Vendor Profiles
  • The Last Word
  • About Frost & Sullivan

List of Figures

  • Hosted Contact Center Market: Market Drivers Ranked in the Order of Impact, India, 2011 - 2017
  • Hosted Contact Center Market: Market Restraints Ranked in Order of Impact, India, 2011 - 2017
  • Hosted Contact Center Market: Seats Forecast, India, 2009 - 2017
  • Hosted Contact Center Market: Revenue Forecast, India, 2009 - 2017
  • Hosted Contact Center Market: Percent Seat Forecast by Size of Hosting India, 2009 - 2017
  • Hosted Contact Center Market: Percent Seat Forecast by Type of Enterprise India, 2009 - 2017
  • Hosted Contact Center Market: Percentage Market Share Trend, India, 2009 - 2010
  • Hosted Contact Center Market: Market Share Analysis of Participants, India, 2010

List of Charts

  • Hosted Contact Center Market: Market Engineering Measurements, India, 2010
  • Hosted Contact Center Market: Seats Forecast, India, 2009 - 2017
  • Hosted Contact Center Market: Revenue Forecast, India, 2009 - 2017
  • Hosted Contact Center Market: Percent Seat Forecast by Size of Hosting, India, 2009 - 2017
  • Hosted Contact Center Market: Percent Seat Forecast by Type of Enterprise, India, 2009 - 2017
  • Hosted Contact Center Market: Percent of Revenue by Application, India, 2010
  • Hosted Contact Center Market: Percent of Revenue by Vertical Market, India, 2010
  • Hosted Contact Center Market: Percent of Seats by Location, India, 2010
  • Hosted Contact Center Market: Company Market Share by Revenue, India, 2010
  • Hosted Contact Center Market: Percentage Market Share Trend, India, 2009 - 2010
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