This research service covers the state of the hosted contact center market in India, examining drivers and restraints, pricing and technology trends, vertical demand, geographical trends, along with different applications including ACD, CTI, IVR, Outbound, Call Monitoring, WFM, Speech and Multimedia applications. Following from these, market growth is forecasted. In-depth analysis of the competitive situation including service providers' market shares and profiles of the key vendors and service providers are also provided. The base year is 2010 with forecasts running through 2017.
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