North American IP Contact Center Markets

North American IP Contact Center Markets published by Frost & Sullivan in June, 2006. This report consists of 46 pages and the price starts from US $ 5000.

Introduction

Abstract

This research study looks at market trends, drivers, and restraints for the North American IP Contact Center market. It also provides market size, TDM versus IP forecasts and breakdown of the market by size of contact center. Vendor solution offerings and strategies are analyzed in a competitive framework and strategic considerations for market penetration and growth are proposed.

Table of Contents

1 . NORTH AMERICAN IP CONTACT CENTER MARKETS

Summary of Major Findings

• 1. Market Overview
• 2. Product Definitions
• 3. Measurements
• 4. Market and Technology Trends
• 5. Market Challenges
• 6. Market Drivers
• 7. Market Restraints

Market Analysis

• 1. Revenue Forecasts
• 2. Forecast Assumptions and Factors
• 3. IP versus TDM Forecast
• 4. IP PBX/Converged Lines Adoption Forecast
• 5. Percent of Revenues by Size of Contact Center
• 6. Pricing Trends

Competitive Analysis

• 1. Competitive Structure
• 2. Products Offered by Major Market Participants
• 3. Vendor Profiles
• 4. Case Studies

Strategic Analysis

• 1. Strategic Growth Recommendations
• 2. IP Contact Center Adoption Timeline

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