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Market Research Report
North American IVR and Web-Based Self-Service Markets
| Published by |
Frost & Sullivan |
| Published |
July, 2006 |
Product code |
43853 |
| Content info |
44 pages |
| Price |
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North American IVR and Web-Based Self-Service Markets published by Frost & Sullivan in July, 2006. This report consists of 44 pages and the price starts from US $ 6000.
Abstract
This Frost & Sullivan research service titled North American IVR and Web-Based Self-Service Markets provides comprehensive market analysis, industry trends, drivers and challenges, estimated market size and forecasts, and market share by both IVR and web-based self-service channels.
Table of Contents
1 . NORTH AMERICAN IVR AND WEB-BASED SELF-SERVICE MARKET
Introduction
- 1. Executive Summary
- 2. Market Segmentation and Definitions
- 3. Scope and Research Methodology
Market Dynamics
- 1. Trends in Web and IVR based Self-Service
- 2. Market Drivers
- 3. Market Challenges
Market Analysis
- 1. Market Analysis 2005
- 2. Revenue Forecasts
- 3. Vendor Market Share for Interactive Voice Response Channel
- 4. Vendor Market Share for Web-Based Self-Service
- 5. Competitive Landscape
Vendor Profiles
- 1. Aspect Software
- 2. ATG Primus
- 3. Avaya
- 4. Cisco Systems
- 5. ClickFox Inc
- 6. Conversive Inc
- 7. eGain
- 8. Genesys Telecommunications
- 9. InterVoice
- 10. KANA
- 11. Knova Software
- 12. Nortel Networks
- 13. Oracle Corporation
- 14. RightNow Technologies
- 15. salesforce.com
- 16. SAP AG
- 17. Talisma
Strategic Recommendations
- 1. Strategic Recommendations to Vendors
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