Customer Satisfaction Analysis for Automation and Control Solutions in the South African Chemical Sector

Customer Satisfaction Analysis for Automation and Control Solutions in the South African Chemical Sector published by Frost & Sullivan in May, 2007. This report consists of 122 Pages and the price starts from US $ 12500.

Introduction

Abstract

This Frost & Sullivan service titled Customer Satisfaction Analysis for Automation and Control Solutions in the South African Chemical Sector provides an analysis of the A&C solution market in the South African chemical sector. The survey highlights the current consumer behaviour based on their selection criteria, the existing relationships between A&C solution providers and chemical companies and the decision-making process within chemical companies. In this research, Frost & Sullivan' s expert analysts thoroughly examine the following technologies: distributed control systems (DCS), programmable logic controllers (PLC), human machine interfaces (HMI) and supervisory control and data acquisition (SCADA).

This analysis is available through our Industrial Automation and Process Control Growth Partnership Services programme. With this programme, clients receive industry-leading market research such as this, along with technical and econometric data and many interactive features including Analyst Inquiry Time and Client Councils.

Table of Contents

1. Executive Summary

• 1. Objectives
• 2. Methodology
• 3. Summary of Major Findings

2. Purchasing Process

• 1. Market Overview
• 2. Purchasing Channel
• 3. Customer Management Relationship
  • 1. Analysis of Supplier' s Visit
  • 2. Variation by Spending Level
  • 3. Analysis of Satisfaction
• 4. Decision Making Process
  • 1. Key Decision Makers in the Purchasing
  • 2. Analysis of Supplier Loyalty

3. Supplier Selection Criteria and Introduction to Purchasing Decision

• 1. Overview of the Supplier Selection Criteria
• 2. Chemical Companies Using More than One A&C Supplier
• 3. Introduction to Purchasing Decision
  • 1. Supplier Review Frequency
  • 2. Demographic Variation in Supplier Review Frequency

4. Purchasing Needs

• 1. Overview of Purchasing Needs
• 2. Ranked Importance of Each Issue
  • 1. Main Categories
  • 2. Individual Purchasing Need
  • 3. Analysis by Solution Product

5. Service Provider Assessment

• 1. End-user Perception of Automation & Control Solution Suppliers
  • 1. Introduction
  • 2. Analysis of Key Suppliers' Strengths and Weaknesses
• 2. Performance of the Leading Companies in the Automation & Control Solution Market
  • 1.Supplier Loyalty
  • 2. Overall Satisfaction

6. Detailed Satisfaction Analysis

• 1. Price Competitiveness
  • 1. HMI
  • 2. DCS
  • 3. PLC
  • 4. SCADA
• 2. Customer Service
  • 1. HMI
  • 2. DCS
  • 3. PLC
  • 4. SCADA
• 3. Delivery Times
  • 1. HMI
  • 2. DCS
  • 3. PLC
  • 4. SCADA
• 4. Quality and Reliability of Solution Products
  • 1. HMI
  • 2. DCS
  • 3. PLC
  • 4. SCADA

7. Conclusion

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