U.S. Enterprise Telephony Equipment Service Markets

This publication has been discontinued on September 9, 2011.

Introduction

This study discusses the U.S. market for enterprise telephony equipment services including private branch exchange system (PBX), key telephony system (KTS), Internet protocol private branch exchange system (IP PBX) and terminal (analog, digital and IP phones) installation, professionals services, contractual maintenance, time and material (T&M) charges and moves, adds and changes (MACs) charges.

It provides and overview of industry challenges, market drivers and restraints, and market and technology trends. It offers an in-depth competitive analysis and revenue forecasts. Finally, it provides some strategic recommendations to market participants.

Table of Contents

• Executive Summary
• Scope and Research Methodology
• Definitions

• State of the Market
• Major Market & Technology Trends
• Major Findings by Type of Services

• Market Engineering Metrics
• Industry Challenges
• Market Drivers
• Market Restraints

• Total Service Market
• Installation and Professional Services
• Contractual Maintenance and Managed CPE Services
• T&M and MACs Services

• Competitive Structure
• Market Share Analysis
• Competitive Trends

• 3Com
• Alcatel-Lucent
• AT&T
• Avaya
• Black Box
• CenturyTel
• Cisco
• Inter-Tel
• Mitel
• NEC Unified Solutions
• Nortel Networks
• Shared Technologies
• Siemens
• System Integrators
• Toshiba
• Verizon Business

• Vendors and Service Providers Need to Differentiate Between SMB and Large-Enterprises Service Offering
• Participants that Successfully Identify the Needs of Vertical Markets Make a Difference
• Multi-vendor IP Telephony Management is Becoming Key
• Other Important Considerations

• Unified Communications

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