Vendor Assessment: Sustainability Services for Retailers

Vendor Assessment: Sustainability Services for Retailers published by IDC Retail Insights in October, 2009. This report consists of Pages: 36 and the price starts from US $ 4500.

Introduction

Abstract

This IDC Retail Insights report analyzes large professional service firms and the strategy-level sustainability services they provide to retailers. Our research finds that sustainability services span a wide range of options, from designing sustainability strategies, conducting consumer behavior studies, identifying business process requirements, and performing a risk and opportunity assessment to more mature offerings that focus on cradle-to-cradle sourcing strategy development. A general trend is the growing awareness of sustainability' s impact on a company' s reputation and brand.

Leslie Hand, research director, IDC Retail Insights, commented, "There is significant momentum among leading retailers to differentiate based on their sustainability strategies. Service offerings will continue to evolve as retailer customers and vendors develop experience in sustainability and create new methodologies and best practices to reflect the impact that sustainability services are having on retail practices."

Table of Contents

• Global Retail Insights Opinion
• In This Report
• Situation Overview
• Why Sustainability Services?
• What Are Sustainability Services?
• Getting to What' s Important — Changing Perspective
• Sustainability Drivers in Retail
• Geographic Impact— The State of Regulations and the Presence of Supply Chain Captains
• Retail Profile: Buyers of Sustainability Services
• Benefits Achieved or Expected
• Drawing Retail Segment Conclusions from References
• Vendor Summary — Picking the Right Partner
• Breadth of Sustainability Offerings Across All Industries
• Delivery Expertise Across Industries and in Retail
• Number of Years Experience Delivering Sustainability Services — Across All Industries
• Engagements by Types of Activities — Across All Industries and in Retail
• Staff Organization Across All Industries and in Retail
• Dependence on a Combination of Skills and Knowledge Sharing to Develop Sustainability Expertise
• The Role of Partnerships in Complementing Staff Resources
• Geographic Organization
• Retail Customer References and Satisfaction
• Depth in Retail-Specific Sustainability Services
• Vendor Profiles
• Accenture
• Capgemini
• Deloitte
• E&Y
• IBM
• PwC
• Future Outlook
• New Vendor Offerings
• What' s Most Important in the Selection Process
• Services in a Changing Market
• Essential Guidance
• Actions to Consider
• Learn More
• Related Research
• Methodology
• Background
• Buyer' s Guide Philosophy
• Research Process
• Important Note to the Reader
• CSC — Participation Note
• SAIC — Participation Note
• Synopsis
• Table: Level of Vendor Participation in Retail Insights' Analysis
• Table: Most Common Types of Sustainability Services Purchased by Retailers
• Table: Drivers for Retail Sustainability Initiatives
• Table: Sustainability Stages of Maturity Based on Retail References
• Table: Vendor Estimates of Work for Given Sustainability Services (%)
• Table: Retailers' Vendor Selection Process (Number of References)
• Table: Overall Rating of Retail Vendors
• Table: Retail Vendor Rating Scale
• Figure: Sustainability Stages of Maturity
• Figure: Benefits Achieved via Sustainability Initiatives
• Figure: Selection Factors for Sustainability Projects
• Figure: Cross-Industry Customer Ratings of Project Attributes by Vendor (IBM, Deloitte, and Accenture)
• Figure: Cross-Industry Customer Ratings of Project Attributes by Vendor (PwC, Capgemini, and Ernst & Young)

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