Vendor Assessment: Retail Demand Intelligence Vendor Maturity

This publication has been discontinued on September 9, 2011.

Introduction

Abstract

IDC Retail Insights evaluated 15 vendors on their ability to provide a retail demand intelligence (RDI) platform that drives customer-centric precision retailing. This report serves as a starting point for retailers as they launch their own exploratory or selection processes.

Ivano Ortis, EMEA research director, IDC Retail Insights, said, "Retailers see retail demand intelligence as the most pressing technological issue on which to invest right now. Oracle achieved the highest score in the retail demand intelligence vendor leadership grid. Nonetheless, several vendors are challenging Oracle and each retailer will have specific needs, so it is important to push vendors to provide a detailed solution to a business scenario map."

Leslie Hand, research director, IDC Retail Insights, said, "Retailers need a single platform that drives planning across business functions — without this, they lack a single version of the truth, and planning processes are disconnected. Technology, in the form of integrated planning applications, is now available that can help retailers improve top-line and bottom-line results."

Table of Contents

• Global Retail Insights Opinion
• In This Report
• Methodology
• Definitions
• Situation Overview
• RDI — Why Now?
• RDI Technology Vendors Review
• RDI Technology Vendors Rating
• Core Demand Forecasting Capabilities
• Breadth of Functionality and Customer-Centric Features
• Usability
• IT Integration
• ROI Metrics for Retail Demand Intelligence
• Future Outlook
• Essential Guidance
• Actions to Consider
• Recommended Actions to Retailers
• Learn More
• Related Research
• Synopsis
• Table: Projections for Worldwide Spending Growth for Demand Intelligence
• Table: RDI Technology Vendors — Key Facts
• Table: Rating of RDI Vendors by Macro Criteria
• Table: Customer-Centric Features, Current Availability Versus Future Roadmap
• Table: Advanced Retail Demand Intelligence Benefits Benchmark
• Figure: U.S. Retail Industry Top Critical Business Initiatives, 2008
• Figure: Retail-Specific Solution Implementation, Western European Retail Industry
• Figure: Retail-Specific Solution Investment Propensity, Western European Retail Industry
• Figure: U.S. Retail Industry Top Application Investment Plans, 2008
• Figure: RDI Solution Vendors, Supported Retail Segments
• Figure: Retail Demand Intelligence Vendor Leadership Grid
• Figure: Evolutionary RDI Stages and Retailer Maturity

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