Application Service Providers

Published by	Global Industry Analysts, Inc.
Published	October, 2009	Product code	100733
Content info	Pages: 90
Price	US $ 950 PDF by E-mail (Single User License) US $ 2850 PDF By E-mail (Global License to Company and its Fully-owned Subsidiaries)

Introduction
Related Reports

Application Service Providers published by Global Industry Analysts, Inc. in October, 2009. This report consists of Pages: 90 and the price starts from US $ 950.

Introduction

Abstract

The global outlook series on Application Service Providers/SaaS provides a collection of statistical anecdotes, market briefs, and concise summaries of research findings. This GIA report discusses the prevailing trends, issues, demand forecasts, and activities that affect the industry. The report offers an aerial view of the global Software-as-a-Service Market, identifies major short to medium term market challenges, and growth drivers. The report also offers a recapitulation of recent industry activity in addition to an indexed, easy-to-refer, fact-finder directory listing the addresses, and contact details of 182 companies active in the market.

1. Industry Overview 1

Down the Time Lane... 1
Evolution of SaaS Model... 1
Software-as-a-Service (SaaS): A Quick Primer... 2
Traditional Enterprise Software Model Vs. ASP/SaaS Model 3
Why Software-as-a-Service (SaaS)? 3
Application Suites Vs. Best-of-Breed Products 4
- Best-of-Breed Products and Services 4
Applications Growing Abound for SaaS... 5
Numbers Speak 5
- Table 1: World Recent Past, Current & Future Analysis for SaaS Applications Analyzed with Annual Sales Figures in US$ Million for Years 2006 through 2012 6
Enterprise Software Applications - A Prelude 6
- SaaS-based Enterprise Applications By Select Category - Front Office, Back Office, Desktop, and Collaboration 7
- Leading SaaS Enterprise Application Software Vendors/Providers by Application Segment 7
- On Demand Spend Lock Horns with On Premise Spend 8
  - Table 2: Worldwide Annual Sales of Enterprise SaaS: Market Estimates and Forecasts in US$ Million for Years 2006 through 2012 8
  - Table 3: World Enterprise Software Application Spending (2008 & 2012): Percentage Share Breakdown by Category - On Premise and On Demand 9
- Leading SaaS Applications 9
  - Table 4: Worldwide Annual Sales of SaaS-Based Enterprise Application Software by Application - Content Management, Collaboration and Communication; ERP; SCM; CRM; Digital Content Creation and Office Suites; and Others: Estimates and Forecasts in US$ Million for Years 2006 through 2012 9
- Customer Relationship Management - A Key Application Area for SAAS 10
  - Table 5: Worldwide Market for Saas in Customer Relationship Management (CRM): Estimates and Forecasts in US$ Million for Years 2006 through 2012 10
  - Table 6: Worldwide Spending in Customer Relationship Management Market (2007 & 2012): Percentage Breakdown by Category - On-Premise and On-Demand 10

2. End-Use Industry - An Overview 10

Industry/Vertical Specific Applications Gaining Traction... 10
- SaaS for Insurance Sector Still in Nascent Stage... 11
- Other Potential 11

3. Trends & Issues 11

Economic Recession: A Boon for SaaS Providers 11
Internet Backs ' On Demand' Success 11
On Demand Software Finds Edge 12
Ad-Supported Revenue - A Key Driver for On Demand Software 12
Year 2008 Witnesses A Flurry of New Product Introductions 12
SaaS: Conquering Unexplored Domains 12
Moving Beyond SMBs 13
Software Vendors and IT Solution Providers Adopting Subscription-Based Business Model 13
Challenges to Reckon With... 13
- Limited Flexibility 13
- Security and Privacy: A Matter of Concern... 14
- Other Pitfalls of the SaaS Approach 14
- Ad Hoc Support Services: A Growing Trend 15

4. Market Dynamics 15

SaaS Gathers Steam... 15
Limited Client Base - No Longer a Major Deterrent... 15
Where Do VARs Stand in SaaS Space? 16

5. Competitive Landscape 16

Competitive Overview 16
- Table 7: World Market for On Demand Software (2005 & 2006): Percentage Market Share Breakdown for Leading Vendors - Salesforce.com, Cisco WebEx, Digital Insight, Citrix Online, Microsoft, Omniture, MessageLabs, Concur Technologies, Kenexa, IntraLinks and Others 17
- Leading Vendors and Market Presence 18
Pure Play Vendors' Pure Domination 18
Large Vendors Turn Market Followers 19
Latecomers, But Potential Challengers 19
- Leading On Demand Software Vendors and Vendor Offerings by Software Segment 20

6. Application Service Provider - An Insight 21

Need for Application Service Providers 21
Classification of ASPs by Area of Focus 21
- Specialist/Functional ASPs 21
- Regional/Local ASPs 21
- Enterprise ASPs 21
- Volume Business ASPs 21
- Vertical Market ASPs 21
Classification of ASPs by Applications and Services Provided 21
- Applications 22
  - Vertical Applications 22
  - Analytical Applications 22
  - Personal Applications 22
  - CRM Applications 22
  - ERM Applications 22
  - Collaborative Applications 22
- Services 22
  - Core Services 22
  - Managed Services 22
  - Extended Services 22
An ASP Model... 22
Components of ASP 23

7. SAAS - A Regional Perspective 23

The United States 23
- US Leads World SaaS Market 23
- Differentiation - the Buzz Word 23
Asia-Pacific 23
- SaaS Market in Perspective 23
  - Table 8: SaaS Market in Asia-Pacific (2006): Percentage Breakdown of Dollar Sales By Region - Australia, China, Korea, India, Singapore and Others 24
Growth Drivers and Inhibitors in a Nut Shell 24
Going Beyond CRM 24
Competitive Landscape 25
Analysis By Region 25
- China 25
  - SaaS Market - Growth on Cards 25
  - ERP - The Leading ASP Application 25
- India 25
  - SaaS Market Looks Bright and Cheerful 25
    - Table 9: Indian IT Services Market (2006 & 2010): Percentage Breakdown of IT Services Budgets by Category - SOA Budgets, SaaS Budgets and Others 26
- Purchases through Vendor' s Representative: An Established Software Delivery Mode 26