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Voice/Speech Recognition Systems

Abstract

The global outlook series on Voice/Speech Recognition Systems provides a collection of market briefs, concise summaries and statistical anecdotes of research findings. The report offers a rudimentary overview of the industry and details trends such as, growing demand for speech-based searching and analytics, increased focus on voice Internet and speech-enabled systems by technology vendors, and growing popularity of network-based speech recognition and distributed speech recognition technologies. Additionally, the impact of the ongoing economic recession is discussed, while also identifying growth drivers such as fast paced adoption of speech recognition systems at contact centers, growing use of biometrics, and technology advancements in mobile and in-vehicle applications. The report also presents a recapitulation of latest strategic corporate developments and product launches/innovations. Also included is an indexed, easy-to-refer, fact-finder directory listing the addresses, and contact details of 216 companies worldwide.

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Table of Contents

1. GLOBAL MARKET OVERVIEW

  • Speech Recognition Systems - A Prelude
  • Current Market Scenario
  • Technology Hurdles Obstruct Wider Acceptance
  • Technology Providers Focus on Improving Awareness Levels of Enterprises
  • Ranking of Speech Recognition Solutions Adoption by Industry Sectors
  • Automated Voice Systems Cannot Completely Eliminate Human Agents
  • Speech Recognition Software Prices to Go Down in Future
  • Hosted Speech Services Offer Significant Benefits to Smaller Enterprises
  • Speech Recognition: A Review
  • Ubiquitous Applications Characterize the Market for SR Systems
  • Growing Popularity of SR Triggers Innovations in Voice-Interface Devices
  • Pitfalls of Embedded Speech Unleash a Search for Effective Alternatives
  • Network-Based SR & Distributed SR Technologies Rise in Popularity
  • Open Standards: A Key Architectural Requisite
  • Use of Speech Technology in Next Generation Networks
  • Speech-based Searching Gaining Pace
  • Demand for Speech Analytics On the Rise
  • The Internet Holds Out Lucrative Potential for Speech Recognition Technologies
  • Audio Mining for Searching Online Audio and Video Content
  • Speech Recognition Technologies Get a Fillip from Video Integration
  • SR Technology Vendors Focus on Voice Internet & Speech Embedded Systems
  • Fast Paced Adoption of SR Systems at Contact Centers Drives Growth
    • Table 1: Cost Comparison of Customer Calls Handled by A Single Call Service Agent and a Speech Enabled IVR System: Breakdown of Number of Calls, Call Cost per Year & Average Call Cost
    • Table 2: Payback Period Analysis for a 72-Port Speech-Enabled IVR System
  • Biometrics Offers Lucrative Opportunities for Voice Recognition Systems
  • Increasing Security Threats Drive Voice Verification Biometrics Market
  • Speech Security: A Business Case for Growth
  • Voice Recognition Systems and Software - An Outlook
    • Table 3: World Recent Past, Current & Future Analysis for Voice Recognition Systems and Software by Geographic Region/Country - US, Canada, Europe, Asia-Pacific (including Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for Years 2010 through 2015
    • Table 4: World 5-Year Perspective for Voice Recognition Systems and Software by Geographic Region - Percentage Breakdown of Annual Revenues for US, Canada, Europe, Asia-Pacific (including Japan), Latin America and Rest of World Markets Independently Analyzed for Years 2011 and 2015
  • Emergence of Standards Contributes to the Automated Speech Recognition Market
  • Applications of Automated Speech Recognition
  • Rapid Growth in VoIP Driving Speech Recognition Technology
  • Demand for Speech Enabled IVRs on the Rise
    • Table 5: World Market for Interactive Voice Response (IVR) Systems by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Europe and Rest of World for the Year 2010
    • Table 6: North American Market for Interactive Voice Recognition (IVR) Systems (2010): Percentage Share Breakdown of Revenues by Technology
  • VoiceXML Set to Become the Dominant IVR Technology
  • IVR Vendors Shift Focus to Small & Medium Sized Companies
  • Mobile Phones: The Next Frontier for Speech Recognition Systems
  • Growing Adoption of SR Technology in "In-Vehicle Systems"
  • Demographic Trends & Findings
  • Telematics & Car Infotainment: A Boon for the SR Technology Market
  • Technology Challenges to Reckon With...
  • Promising Applications in the Healthcare Industry: A Sneak Peek
  • Redefining the Standards of Healthcare Efficiency
  • A Peek into Technology Adoption
  • Radiology Department & Point-of-Care: Potentially Strong Application Areas
  • How Real Is the Threat of Substitution of Medical Transcription Services?
  • Speech-Enabled Self-Service Solutions Have Healthcare Providers Up by the Ears
  • Growth Drivers In a Capsule: A Recapitulation
  • Market for Voice/Speech Recognition Systems Remained Mostly Resilient During Recession

2. TECHNOLOGY/PRODUCT OVERVIEW

  • Speech Recognition: A Definition
  • Voice Recognition Systems
  • Competition
  • Top Voice/Speech Recognition Software in 2009
  • Voice Service Categories and Market Leaders for the Year 2010
  • Application Areas
  • Strengths and Weaknesses
  • Speech-Enabled IVR Solutions
  • Benefits of Speech-Enabled IVR Solutions
  • Voice/Speech Recognition Systems: An Evolution Scan
  • Noteworthy Milestones in VRS Development
    • A Primer
    • 1700s & 1800s
    • 1960s & 1970s
    • 1980s
    • 1990s
    • 2000s
  • Types of Speech Recognition (SR) Systems
  • Speaker Dependent System
  • Speaker Independent System
  • Discrete Speech System
  • Continuous Speech System
  • What is Speech Recognition Software?
  • Speech Recognition Framework
  • Telephony Platform
  • Enterprise-Based Speech Recognition Applications
  • Network-Based Speech Recognition Applications
  • Voice Portals
  • Speech Recognition Technology: A Classification
  • Major Brands in the Market
  • Key End-Use Application Sectors
  • HealthCare
  • Military/Aerospace
    • High-Performance Fighter Aircraft
    • Helicopters
    • Battle Management Command Centers
    • Training of Air Traffic Controllers
  • Communications & Telephony
  • Automotive Industry
  • Commercial Establishments
  • Consumer Electronics & Appliances
  • Other Applications of Speech Recognition Programs
  • What is VoiceXML Technology?
  • VoiceXML Design
  • VoiceXML Improves Customer Service
  • VoiceXML Offers Benefits at Low Costs
  • VoiceXML - Enhancing Speech Recognition Technology

3. STRATEGIC CORPORATE DEVELOPMENTS

4. PRODUCT LAUNCHES/INNOVATIONS

  • REGIONAL MARKET OVERVIEW

1. NORTH AMERICA

  • IVR Market in North America: An Overview
  • Where Do the Opportunities Lie?
  • Factors Influencing the IVR Market
  • Packaged Applications Drive Growth
    • Table 7: US Market for Speech Applications (2010): Percentage Breakdown of Value Sales for Custom Applications and Packaged Applications
  • Speech Recognition Market in the United States: A Review
    • Table 8: US Speech Technology Market (2010): Percentage Breakdown by Application - Call Centers, Directory, Communications, Business Process, Transactions, and Others
    • Table 9: US Market for Speech Technology (2010): Percentage Breakdown of Dollar Sales by Product Segment - Automatic Speech Recognition, Text-to-Speech, and Speaker Verification
  • Growing Adoption of Speech Recognition Systems Among American Doctors
  • Speech Recognition Market in Canada: A Review
  • Canadian Government Steps in to Push Up the Technology's Adoption
  • Key Statistical Findings
    • Table 10: North American Market for Interactive Voice Response (IVR) Systems by End-Use Sector - Percentage Breakdown of Revenues for Banking/Finance, Telecom, Healthcare, Insurance, Travel/Hospitality, Healthcare and Other Markets for the year 2010

2. EUROPE

  • Voice Recognition in the European Healthcare Industry: A Review
  • Major Growth Drivers and Challenges
  • Increased Integration of Speech Technologies in Hosted IVRs

3. ASIA PACIFIC

  • Interactive Voice Response (IVR) Systems in Call Centers: A Review
  • Organic Growth of Telecom and Banking Industries Fuel IVR Adoption
  • SR Technologies Expand to Encompass Numerous Asian Languages
  • Focus on Select Regional Markets
  • Australia
  • Korea

GLOBAL DIRECTORY

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