This IDC Government Insights report is a reference tool designed to help government IT managers ask themselves a series of questions as they evaluate their service-level agreement (SLA) needs.
"Government cloud consumers need to be able to outline their own process by which they can evaluate cloud SLAs, address their own key concerns, and plug into wider government SLA standards efforts to help improve cloud performance," said Shawn P. McCarthy, research director at IDC Government Insights. "They also need to understand the importance of not overestimating or underestimating their service needs in order to keep cloud SLAs cost effective and highly functional."
Table of Contents
Table of Contents
IDC Government Insights Opinion
In This Study
Situation Overview
Tripping Points for SLAs - And Government Resources
Federal Government
State Governments
Local Governments
Method Specifics
Starting Points
List of Decision Points
Contract Issues
Technology Issues
Legal Issues to Investigate
Types of SLAs
Future Outlook
Essential Guidance
Actions to Consider
For Government Agencies
For Vendors
Learn More
Related Research
Synopsis
Figure: Major Checkpoints in the SLA Decision Process
Figure: SLAs by End-User Need and Provider Capability
Methods and Practices: IT Service-Level Agreements - Strategies for Government published by IDC Government Insights in May 11, 2012. This report consists of Pages: 22 and the price starts from US $ 4500.
