Vendor Profile: BT Global Services Professional Services Capabilities in Asia/Pacific (Excluding Japan)

This publication has been discontinued on September 9, 2011.

Introduction

Abstract

This IDC Vendor Profile is part of a series of profiles and market analysis studies undertaken by the AP IT Services team to analyze and critique the PS market in the APEJ region. The basis of initiating this report series was respondent feedback from IDC AP' s annual end-user survey team (Asia/Pacific IT and Managed Services Survey, 2008) carried out by the Asia/Pacific services team. In this survey, respondents assigned a higher overall rating to telecom SPs as compared with their IT SP counterparts (global and local, respectively) on the following parameters:

• Quality of services (QoS)
• Breadth of offerings
• Depth of expertise
• Value

Table of Contents

• IDC Opinion
• In This Vendor Profile
• Situation Overview
• Company Overview
• Company Strategy
• Service Strategy
• Business Advisory Services
• Customer Relationship Management Consultancy and Professional Services
• IT Services Consultancy and Professional Services
• Network Consultancy and Professional Services
• Security Consultancy and Professional Services
• Unified Communications
• Strengths and Weaknesses
• Mergers and Acquisitions
• Business Strategy
• Go-to-Market
• Future Outlook
• Challenges and Opportunities
• Essential Guidance
• Advice for BT Global Services
• Strategies
• Partners
• Investments
• Learn More
• Related Research
• Table: BT Global Services: Company Overview
• Table: BT Global Services: Professional Services Portfolio

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