Malaysia Solution Services Spending Survey, 2009

Malaysia Solution Services Spending Survey, 2009 published by IDC in October, 2009. This report consists of Pages: 24 and the price starts from US $ 3500.

Introduction

Abstract

This IDC Study looks at identifying the growing solution services needs among organizations in Malaysia in 2009. This survey covers the overall spending intention and adoption pattern, which includes IT spending budgets, current and future solution investment, and its spending drivers.

"Organizations are spending on IT services but are trying to spend less if possible," says Hailey Chan, associate market analyst, Services Research, IDC Malaysia. "The key is to uncover areas of opportunities in which most organizations cannot afford to reduce spending."

Table of Contents

• IDC Opinion
• In This Study
• Methodology
• Demographics
• Situation Overview
• Introduction
• The Economy and IT Services Spending
• Services Engagement
• Reasons for Engaging Third-Party Vendor Services
• Solution Services
• IT Security
• Business Continuity and Disaster Recovery
• IT Service Providers
• Performance Rating
• Vendor Accountability
• Pricing Models
• Future Outlook
• 2008 IT Budget and 2009 Services Allocation
• 2009 IT Services Expenditure Breakdown
• Essential Guidance
• Actions to Consider
• Learn More
• Related Research
• Solution Services Market Definition
• Synopsis
• Table: Importance of IT Services Vendors' Accountability for Business Outcomes
• Table: IT Budget for 2008 as a Percentage of Organization' s Revenue
• Figure: Respondents by Vertical Industry
• Figure: Respondents by Company Size
• Figure: Effect of the Economy on IT Services Spending
• Figure: Top 3 Initiatives to Reduce Overall IT Services Spending
• Figure: Economic Impact on the Involvement of Finance Director in IT Procurement Decision Making
• Figure: Organizational Operations Requiring Vendor or Third-Party IT Services
• Figure: Reasons for Engaging Third-Party Vendor Services
• Figure: Spending on IT Solution Services
• Figure: Challenges in Managing IT Security
• Figure: Factors that Drive BCDR
• Figure: Business Continuity/Disaster Recovery Activation
• Figure: Performance of Vendors
• Figure: Contracts Structured for Accountability
• Figure: Preferred Pricing Model for IT Services
• Figure: Changes in IT Allocation Budget
• Figure: Allocation Budget for IT Services in 2009
• Figure: IT Services Allocation in 2009 IT Budget
• Figure: Example of Solution Services Markets

Related Reports