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Malaysia SME Survey: Communication Usage and Purchasing Behavior

  • Published:
  • 69 Pages
  • IDC
Notice
This publication has been discontinued on July 26, 2013.

Abstract

This IDC study uses the results from IDC Asia/Pacific Communications Study, 2009 to identify trends in the corporate data and Internet access service uptake, network expenditures, value-added managed services, VoIP usage, corporate mobility, and outsourcing by small and medium-sized enterprises (SMEs) in Malaysia. It also examines the decision-making structure, budgets, and service provider (SP) preferences including the satisfactory levels of enterprises in this segment.

"The global economy is showing signs of improvements, and this has encouraged Malaysia SMEs to venture forward to business growth. Nonetheless, it is a cautious step forward with emphasis on cost effectiveness while service providers continue to find the right mix of advancements in telecommunications technology and price competitiveness," says John Cheah, associate market analyst, Telecommunications, IDC Malaysia.

Table of Contents

  • IDC Opinion
  • In This Study
    • Methodology
      • Respondents
      • Interviews
      • Profile of Sample
    • Executive Summary
  • Situation Overview
    • Small and Medium-Sized Enterprises in Malaysia: A Snapshot
    • Communications Spending Trends
    • Service Provider Preferences
      • Selection Criteria
      • Churn
    • Telecommunications Service Adoption
      • IP VPN Usage and Trends
      • Software-as-a-Service Usage and Trends
      • Metro Ethernet Usage and Trends
      • Value-Added Managed Services Usage and Trends
      • Internet Access Services Usage and Trends
      • VoIP Solutions Usage and Trends
    • Outsourcing Services Adoption
      • Communication Devices Adoptions
      • Communication Devices Usage and Trends
  • Future Outlook
  • Essential Guidance
  • Learn More
    • Related Research
    • Synopsis
  • Table: Malaysia Small and Medium-Sized Enterprise Communication Survey Respondents by Industry Breakdown (%)
  • Table: Malaysia Small and Medium-Sized Enterprise IP VPN Usage and Future Adoption (%)
  • Table: Malaysia Small and Medium-Sized Enterprise IP VPN Service Provider (%)
  • Table: Malaysia Small and Medium-Sized Enterprise SaaS Usage and Future Adoption (%)
  • Table: Malaysia Small and Medium-Sized Enterprise Saas Service Provider (%)
  • Table: Malaysia Small and Medium-Sized Enterprise Metro Ethernet Usage and Future Adoption (%)
  • Table: Malaysia Small and Medium-Sized Enterprise Metro Ethernet Service Provider (%)
  • Table: Malaysia Small and Medium-Sized Enterprise Value-Added Managed Services and Future Adoption (%)
  • Table: Malaysia Small and Medium-Sized Enterprise Value-added Managed Services Service Provider (%)
  • Table: Malaysia Small and Medium-Sized Enterprise Internet Access Subscriptions and Future Adoption, 2008
  • Table: Malaysia Small and Medium-Sized Enterprise Internet Access Services Service Providers
  • Table: Malaysia Small and Medium-Sized Enterprise VoIP Usage and Future Adoption (%)
  • Table: Malaysia Small and Medium-Sized Enterprise Outsourcing Services Usage and Future Adoption (%)
  • Table: Malaysia Small and Medium-Sized Enterprise Outsourcing Service Providers (%)
  • Table: Malaysia Small and Medium-Sized Enterprise Selection of Outsourcing Service Provider in the Next 12 Months (%)
  • Table: Reasons for Not Using Hosting Services (%)
  • Table: Trends in Mobility (%)
  • Table: Intent to Use Telecommuting (%)
  • Table: Reasons for Using Telecommuting (%)
  • Table: Telecommuting Device and Applications Used (%)
  • Table: Mobile Device Management (%)
  • Table: Intent to Use Corporate WiFi (%)
  • Table: Managed Mobility Providers (%)
  • Table: Managed Mobility Services (%)
  • Figure: Overall ICT Budget for 2009
  • Figure: Budget Allocation for Telecommunications Services for 2009
  • Figure: Telecommunications Annual Spending Breakdown by Services in 2009
  • Figure: Estimated Telecommunications Annual Spending in 2010
  • Figure: Top 3 Criteria in Selecting Telecommunications/Network Provider
  • Figure: Telecommunications Service Provider Churn
  • Figure: Malaysia Small and Medium-Sized Enterprise Likeliness of Changing Their Primary SPs
  • Figure: Malaysia Small and Medium-Sized Enterprise Top 3 Services Offered by Alternative Provider
  • Figure: Malaysia Small and Medium-Sized Enterprise Selection Criteria in Service Provider
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