Western European BPO 2010 Top 10 Predictions

Western European BPO 2010 Top 10 Predictions published by IDC in February, 2010. This report consists of Pages: 9 and the price starts from US $ 4480.

Introduction

Abstract

This document highlights IDC' s top 10 predictions for BPO services in Western Europe in 2010, along with guidance for vendors in this market.

"2010 will be a year of recovery for BPO, with the ' pause for thought' by BPO buyers now over and demand slowly recovering," said Douglas Hayward, IDC research manager for BPO and business consulting in Western Europe.

"Although cost will once again be ' king' in 2010, a simple focus on cost cutting will not suffice for vendors. They need to have both a ' cloud story' and a ' growth agenda story,' for example, and they need to build more value-added services into their offering portfolios. Moreover, the ' Indian challenge' to onshore-based vendors will continue and intensify during the year," said Hayward.

Table of Contents

• Predictions
• In This Study
• Situation Overview
• Future Outlook
• Prediction #1: Demand Growth Will Return
• Prediction #2: The "Growth Agenda" Slowly Starts to Return
• Prediction #3: BPO Gets More Cloud-Like and Makes Peace With the Cloud
• Prediction #4: India-Based Vendors Accelerate Onshore Acquisitions
• Prediction #5: Non-Labor-Based Payment Mechanisms Grow Steadily
• Prediction #6: India-Based Vendors Break Into the U.K. Public Sector
• Prediction #7: Buying Cycles Accelerate Again
• Prediction #8: BPO Gets More Analytical
• Prediction #9: "Whole-Process" Transformation Offerings Gain Traction
• Prediction #10: Platforms are Back
• Essential Guidance
• Learn More
• Related Research
• Synopsis

Related Reports