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Market Research Report
Japan Unified Communications Enterprise User Survey 2009
| Published by |
IDC |
| Published |
March, 2010 |
Product code |
116096 |
| Content info |
Pages: 53 |
| Price |
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Japan Unified Communications Enterprise User Survey 2009 published by IDC in March, 2010. This report consists of Pages: 53 and the price starts from US $ 5000.
Abstract
This IDC study, which is a translation of the Japanese
report IDC #J10070101, presents the analysis of unified communications (UC)
usage based on the findings from Enterprise Networking Equipment User
Survey 2009, conducted in July 2009. In this study, we
analyzes the utilization trends and enterprise users' perception on VoIP
equipment/services and unified applications. The 2009 survey results showed that
user implementation of VoIP systems/services did not differ from that
in 2008. However, the overall implementation rate for unified applications
increased, indicating high intentions to implement such applications in the
future.
"Amid the sluggish market environment, UC vendors and sales channels
should recognize that users' perception on IT spending has changed
from platform to utilization methods. They should therefore implement sales
strategies in accordance with this change in perception," says Takashi
Manabe, research manager, Communications, IDC Japan.
Table of Contents
- IDC Opinion
- In This Study
- Methodology
- Sample Profile
- Company Size
- Industry
- Respondents' Roles in Company Networks
- Respondents' Understanding of Networks
- Situation Overview
- Japan Enterprise Users' VoIP System/Service Implementation Trends
- Enterprise Users' VoIP System Implementation Trends
- Factors that Encouraged VoIP Systems/Services Implementation
- Expectations of and Satisfaction with VoIP Systems/Services
- Use of VoIP Equipment
- Implementation Methods of Enterprise VoIP Users
- VoIP Systems/Services Purchase Source
- Reasons for Choosing VoIP Systems/Services Purchase Source
- IP-PBX/Session Initiation Protocol Server Selection Criteria
- IP Phone Selection Criteria
- Unified Application Implementation Trends
- Unified Application/Function Implementation Rates
- Satisfaction and Dissatisfaction with Unified Applications/Functions
- Enterprise Users' Perception of Outstanding Issues and Future Plans over Voice Systems
- Outstanding Issues and Future Plans of VoIP System/Service Users
- Outstanding Issues and Future Plans of Non-VoIP System/Service Users
- Future Plans for Unified Application Implementation
- Future Outlook
- Essential Guidance
- Learn More
- Related Research
- Synopsis
- Table: Question Segments and Conditions
- Figure: Enterprise VoIP User Survey: Respondent Breakdown by Company Size (Employment Scale)
- Figure: Enterprise VoIP User Survey: Respondent Breakdown by Industry
- Figure: Enterprise VoIP User Survey: Respondent' s Role
- Figure: Enterprise VoIP User Survey: Respondent' s Understanding of Networks
- Figure: VoIP Systems/Services Implementation, 2009
- Figure: VoIP Systems/Services Implementation, 2007–2009
- Figure: VoIP Systems/Services Implementation by Company Size, 2009
- Figure: Implementation of On-Premises VoIP Systems by Company Size, 2007–2009
- Figure: VoIP Service Implementation by Company Size, 2007–2009
- Figure: VoIP Systems/Services Implementation by Industry, 2009
- Figure: Factors that Encouraged VoIP Systems/Services Implementation, 2009
- Figure: Changes of Factors that Encouraged VoIP Systems/Services Implementation, 2007–2009
- Figure: Factors that Encouraged VoIP Systems/Services Implementation by Company Size, 2009
- Figure: Expectations of VoIP System/Service Users Before Implementation
- Figure: Satisfaction with VoIP System/Service Users After Implementation
- Figure: Comparison Between Expectations and Satisfaction of VoIP System/Service Users
- Figure: Use of VoIP Equipment
- Figure: VoIP Systems/Services Purchase Source, 2008 and 2009
- Figure: VoIP Systems/Services Purchase Source by Company Size, 2009
- Figure: Reasons for Choosing VoIP Systems/Services Purchase Source
- Figure: Selection Criteria for VoIP Systems/Services Implementation: IP-PBX/Session Initiation Protocol Server, 2009
- Figure: Selection Criteria for VoIP Systems/Services Implementation: IP-PBX/Session Initiation Protocol Server, 2007–2009
- Figure: Selection Criteria for VoIP Systems/Services Implementation: IP Phone, 2009
- Figure: Selection Criteria for VoIP Systems/Services Implementation: IP Phone, 2007–2009
- Figure: Implementation Rates of Unified Applications/Functions, 2009
- Figure: Implementation Rates of Unified Applications/Functions, 2007–2009
- Figure: Level of Satisfaction with Unified Applications/Functions, 2009
- Figure: (Reference) Level of Satisfaction with Unified Applications/Functions, 2008
- Figure: Dissatisfaction with Unified Applications/Functions
- Figure: Outstanding Issues of Telephony Systems (VoIP Users)
- Figure: Future Plans for VoIP Systems/Services (VoIP Users)
- Figure: Reasons to Change VoIP Systems/Services (VoIP Users)
- Figure: Outstanding Issues of Telephony Systems (Non-VoIP Users)
- Figure: Outstanding Issues of Telephony Systems (Non-VoIP Users) by Company Size
- Figure: Future Plans for VoIP Systems/Services Implementation (Non-VoIP Users)
- Figure: Future Plans for VoIP Systems/Services Implementation (Non-VoIP Users) by Company Size
- Figure: VoIP Systems/Services that Non-VoIP Users Want to Use in the Future
- Figure: (Reference) VoIP Systems/Services that Non-VoIP Users Want to Use in Future by Company Size
- Figure: Expectations for VoIP Systems/Services (Non-VoIP Users)
- Figure: Reasons for Not Implementing VoIP Systems/Services (Non-VoIP Users)
- Figure: Plans for Unified Application/Function Implementation
- Figure: Reasons for Not Implementing Unified Applications/Functions
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