U.S. BPO Services 2008 Vendor Shares: Revenue by Vertical Sector -- Top Systems Integrators

U.S. BPO Services 2008 Vendor Shares: Revenue by Vertical Sector -- Top Systems Integrators published by IDC in March, 2010. This report consists of Pages: 21 and the price starts from US $ 3500.

Introduction

Abstract

This IDC study provides an analysis of the U.S. competitive landscape in BPO services provisioning by leading systems integrators. This study evaluates the revenue of the leading services vendors by five vertical sectors for BPO services. The vertical sectors are financial services, manufacturing and resources, distribution and services, infrastructure services, and the public sector.

"Leading BPO services providers performed better than the market across all vertical sectors in 2008," stated Ruthbea Clarke, program manager, Services Verticals Views program. "As spending got tighter, customers consolidated providers and increasingly turned to the larger, more financially strong services vendors for help. The Indian offshore providers continue to grow faster than the traditional systems integrators and are growing competitors in financial services and infrastructure services in particular. ADP is the market leader across all sectors except infrastructure, where Convergys leads, with Hewitt, IBM, and Accenture vying for share in the top 5."

Table of Contents

• IDC Opinion
• In This Study
• Methodology
• What Do the Estimates Represent?
• Situation Overview
• Cross-Sector Comparison of Top 10 IT Services BPO Vendors
• Top 10 U.S. BPO Services Providers in 2008 by Vertical Sector
• Financial Services
• Distribution and Services
• Infrastructure Services
• Manufacturing and Resources
• Public Sector
• The USA Contract
• Future Outlook
• Essential Guidance
• Actions to Consider
• Learn More
• Related Research
• Definitions
• Synopsis
• Table: Top 10 U.S. IT Services BPO Vendors by Vertical, 2008
• Table: Top 10 U.S. BPO Services Vendors in Financial Services, 2008
• Table: Top 10 U.S. BPO Services Vendors in Distribution and Services, 2008
• Table: Top 10 U.S. BPO Services Vendors in Infrastructure Services, 2008
• Table: Top 10 U.S. BPO Services Vendors in Manufacturing and Resources, 2008
• Table: Top 10 U.S. BPO Services Vendors in the Public Sector, 2008
• Table: IDC' s Vertical Taxonomy
• Figure: Premiums Companies Would Pay for Vertical Expertise in BPO Services by Vertical
• Figure: U.S. BPO Services Vendor Revenue Growth, 2007–2008
• Figure: Plans for Working with Indian IT Services Providers by Vertical

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